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User Commentary
Product
Epic Telehealth still has occasional problems in terms of connectivity and uptime. That is partly...
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Product
In the acute setting, Epic Telehealth can take away the need for a physician to come into the...
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Product
We are able to do group visits with the product. The sizes of our groups vary, but the groups are...
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Loyalty, Product
With Epic, everything is on their road map. We just wait and wait and wait. The system doesn't have...
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Operations
Epic has a lot of training videos and tutorials, but sometimes, having an actual class would be...
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Product
Epic Telehealth is a little slow in staying up-to-date on new advances and tech things compared to...
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Value
As we bring on new parts of Epic, we always have to pay more, whether for a license or a...
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Product
If patients are MyChart savvy, Epic Telehealth is easy for them. But we still have patients every...
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Relationship, Product
We are not always kept in the loop or aware of changes when we do Epic upgrades. We have to find out...
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Relationship
We don't experience a lot of issues with Epic Telehealth. If we have downtime issues or problems...
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Product
Epic Telehealth is reliable, easy to use, and embedded in providers' day-to-day workflow. It can...
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Product, Value
We are using Epic Telehealth on an iPad at the patient's bedside. That is targeted at patients who...
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Product
If I could, I would make it a little easier for patients to be able to get into a telehealth visit....
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Product
What is going well with Epic Telehealth is the ability to be able to get with the doctor right away....
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Product
Epic Telehealth serves the purpose we need it for, so we are satisfied with it. Epic is doing a lot...
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Value
Our patient population is very rural, so the ability to allow patient care without patients having...
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Product
The product needs the capability to add more participants and have a higher integration with...
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Product
In some cases when we have our group visits, we are using the multiparty option because Epic...
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Loyalty, Relationship
Epic and Zoom are two different beings when it comes to being proactive. Epic does a good job, and...
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Product
The Epic Video Client feature still doesn't have some basic functionality that provides equitable...
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Product
Epic Telehealth has a really easy workflow for our providers. Everything is within one system for...
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Product
Epic Telehealth couldn't do what we needed it to do for a direct-to-consumer platform initially, but...
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Product
On the patient side, connecting through MyChart can be a bit of a sticking point for some people,...
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Product
The nice thing about Epic is that it is always so customizable. Epic has their overall system, but...
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Operations, Product
Sometimes the Epic Telehealth upgrades are confusing to figure out, and then we have to explain the...
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Product
Epic Telehealth is pretty good. A lot of the physicians now use it, and when the patient can't come...
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Culture, Loyalty
The product works as promoted. We have a guarantee that it will work. We are always pushing the...
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Product
Group sessions are still not something that we can do within Epic Telehealth. Epic does allow for...
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Product
Epic Telehealth doesn't have chat functionality, so users can't chat during video visits. We can...
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Relationship
Conference or group-based calls become important because with our group sessions, we have a very...
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Value
Epic is not charging us for every little thing, but I think as the technology advances, we might see...
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Relationship
We did experience some technical issues, and some were with the technology that Epic was offering....
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Relationship
Epic says the webinars become available, and we join them. The vendor is not as active as other...
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Loyalty, Product
We are finally feeling like our product is on par with what we wanted with the EHR and other...
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Value
We are paying Epic on a per-call basis, so the cost is substantially cheaper than what we were...
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Operations, Product, Value
The one benefit that really helped us get the best adoption was that the system was connected with...
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Product, Value
One of the biggest outcomes we have seen with Epic Telehealth is the buy-in. Patients and providers...
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Product
I would recommend Epic Telehealth as a whole because it is one platform and because of the amount of...
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Product
Epic Telehealth is very easy and user friendly for the patients and the providers, so it is...
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Product
Most patients like the system. A few patients struggle with just the fact that there is some...
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Product, Value
Epic Telehealth is much more reliable than our previous system was. It is a very good value. With...
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Relationship, Product
Epic doesn’t support interoperability very much at all because they want customers to use MyChart...
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Relationship
Epic is constantly delivering new stuff, but I wouldn’t give them the highest rating there. If a...
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Relationship
Epic has a very flat corporate structure, but no one is empowered to really make any big decisions...
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Product
The product's biggest strength is that it can integrate with other Epic platforms.
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Relationship, Product
Epic tends to be responsive and tries to find solutions, but there are some things that we think...
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Product
The multiprovider functionality is not provider friendly, and there aren't a lot of solutions that...
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Product
Epic doesn’t promise anything unless they know it is coming. We have looked at connectivity data,...
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Product
A lot of our users get tripped up with the eCheck-in process. Epic doesn't move the needle on...
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Loyalty, Value
We moved to Epic Telehealth for a cost component. When we went live on Epic's EMR, Epic Telehealth...
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Operations, Product
The system was easy for our staff members and physicians to set up. We were able to turn on our...
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Operations, Product
Epic Telehealth has lived up to everything we thought it would be, and it has been easy to use. That...
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Relationship
Our experiences with Epic have been very positive. We have had a lot of access to the vendor's...
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Relationship
The product rides on Epic's cloud infrastructure, so we generally get a notification from the vendor...
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Operations, Product
The product's implementation was very smooth. In terms of the system's ease of use, there are always...
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Culture, Operations
We had a difficult implementation with our old vendor, and we had to work through some issues. We...
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Relationship
Epic makes a lot of promises for the future with the way they have their road maps, so it can be...
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Relationship, Product
Epic is getting better, but they take a while to catch up sometimes. Epic is not the first to market...
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Relationship
Epic is pretty good on the support side, and they have a bunch of folks that help support our...
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Value
We pay Epic a lot of money. However, on the digital health side, I think our video visit fees and...
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Relationship, Product
We do recommend Epic, and we are very happy with their solution. Epic does a pretty good job of...
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Operations, Product
Epic moved very quickly with the system, but initially, it took a little longer for us to get...
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Loyalty, Product
Over the last year, our satisfaction with the system has increased because some of the features we...
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Relationship
I don't know whether Epic has really collected any feedback from us. I would think that it would be...
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Loyalty, Product
The main issue with the system is that Epic Telehealth isn't available on the inpatient side. To...
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Product
We have used Epic Telehealth pretty extensively, especially for our nursing triage. Our nurses can...
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Product, Value
We only have one site, so it is hard for our patients to get in, and we have limited visits...
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Operations
Epic's training works very well. It is all laid out on the user web. It is easy for us to find...
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Relationship
Epic will reach out to us and tell us that there is something we haven't turned on that we should or...
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Loyalty, Product
We did a survey and found that our patients like telehealth visits more than in-person visits. That...
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Product
Telehealth fits seamlessly into our Epic workflows for providers, staff members, and patients. I...
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Loyalty, Value
When Epic first rolled out Epic Telehealth, it did not equal what another product gave us in terms...
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Product
Some of the providers still struggle with Epic Telehealth when they are going back and forth between...
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Relationship, Product
Epic should continue to build out some of the road map functionality they currently have out there...
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Loyalty, Product
Epic has built the functionality for real-time communication in the tool, and now it is able to do...
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Loyalty, Product
The biggest differentiator for the product, which Epic has on the road map, is moving the tool into...
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Product
I like the way the system is baked into our workflow. It shows up in the same window so that...
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Product
The system's screen-sharing functionality is really helpful, and so is its screen-capture...
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Product
We have done a lot of work around the step just before a patient joins a video call to try to make...
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Loyalty
The pro of Epic Telehealth is we are not working through interface challenges. It is beneficial that...
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Loyalty, Product
One of the weaknesses of Epic Telehealth is that it doesn't have chat functionality, but it is on...
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Product
A lot of the functionality and features that we wanted to use in Epic Telehealth haven’t been built...
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Operations, Product
The product comes with patient tip sheets and education that we have to rely on our scheduling team...
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Product
We have very low disconnection rates in Epic Telehealth, unlike other products we use. The interface...
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Relationship
Our Epic analyst is great at helping us work through problems.
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Product
The platform is very good. It has occasional glitches in terms of audio quality, but the system is...
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Product
A strength of Epic Telehealth is its integration with the rest of Epic's products. Patients don't...
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Operations
Epic really didn't provide user training. The vendor just provided documentation for us to pass on...
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Relationship
Epic is very communicative. We have a good relationship with the vendor.
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