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Resolute/Prelude/Cadence Ambulatory Commentary
Filtered view: (Over 75 Physicians)(Independent)

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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Director

Product

Resolute Professional Billing allows us to customize to what we need organizationally and to what...

Apr 2024
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(0)
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Director

Relationship, Operations

Our upgrades usually go very smoothly. Things are only getting easier and easier. With all of Epic’s...

Apr 2024
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Director

Loyalty, Relationship

A lot of the big outcomes we have gotten to over the last few years have been driven by Epic or by...

Apr 2024
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COO

Operations, Product, Value

While implementing Resolute Professional Billing, we were bogged down a fair amount the first few...

Mar 2024
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COO

Operations, Product

There is still a lot for us to learn about Resolute Professional Billing. For instance, we had a...

Mar 2024
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COO

Relationship

On the revenue cycle side, Epic has been fairly good in helping us. They are accountable in meeting...

Mar 2024
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COO

Value

Epic strives to be very automated in terms of releasing charges. If Epic sees something as a clean...

Mar 2024
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COO

Product

In Resolute Professional Billing, there are a few ways charges get added. One way is by manually...

Mar 2024
||
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COO

Operations

The majority of our analysts were training and building simultaneously in our implementation. We...

Mar 2024
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Director

Product

The biggest thing for us is just that Epic has made billing simple and has made so much of it...

Jan 2024
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Director

Culture, Value

People often say that Epic is so expensive and that the new modules and functionality come with...

Jan 2024
||
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Director

Culture, Value

With Epic, we get what we get. We know what we are getting and the different values in the different...

Jan 2024
||
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CIO

Relationship, Operations

I would recommend that Epic continue to have proactive check-ins with our stakeholders and take...

Jan 2024
||
(0)
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Director

Product

Overall, Epic’s professional billing solution is very intuitive and easy to work with. The major...

Jan 2024
||
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Director

Operations

Epic provides several methods for training, including webinars, technical documents, and forums....

Jan 2024
||
(0)
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Director

Loyalty, Relationship

Our business partners want a couple of things that aren't possible and don't appear to be on Epic's...

Dec 2023
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Director

Product

Being able to require the patient to store a credit card on file outside of a payment workflow in...

Dec 2023
||
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Director

Product

How different billing systems work is not anywhere near as refined or smooth of a process for the...

Dec 2023
||
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Director

Relationship

An area that I am particularly blessed in when it comes to Epic is my Resolute Professional Billing...

Dec 2023
||
(0)
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Director

Loyalty, Relationship, Product

To be more proactive, Epic could stay ahead and on top of market trends, and that is hard in...

Dec 2023
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Director

Loyalty

Having had some time in other vendors' EHRs, I don't think the other vendors would support or scale...

Dec 2023
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Director

Relationship

There are certain things that Epic hasn't gotten to yet. There are enhancement requests out there...

Dec 2023
||
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Director

Product

Things are going great. The system has a lot of automation capabilities, so it is really good when...

Dec 2023
||
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Director

Relationship, Operations

I would tell a friend who was considering the product that our implementation was fantastic. Epic is...

Dec 2023
||
(0)
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Director

Product

We have some issues with the system's ease of use for end users, but overall, our experience with...

Dec 2023
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(0)
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Manager

Product

There are some nuances with payers, and we need a little more flexibility to accommodate some of...

Dec 2023
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(0)
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Manager

Relationship

The vendor reaches out with financial concerns. If there are any implications with how a system...

Dec 2023
||
(0)
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Manager

Relationship

I have worked with other vendors, and Epic is a leading vendor in the market. There is a bit of a...

Dec 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

Resolute Professional Billing, as far as practice management systems go, is the most robust I have...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

Epic gives us a heads-up on known issues and when they will be resolved. They also tell us when the...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

Some of the product's work queues can be a bit cumbersome and challenging, like the credit work queues....

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

Epic usually gives us a heads-up on anything that they know is a reportable issue. They also tell us...

Dec 2023
||
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Analyst/Coordinator

Relationship, Product

We have made a couple of enhancements in Resolute Hospital Billing, but if we forget to take...

Dec 2023
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(0)
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Analyst/Coordinator

Product

Our journey with Epic has gone fairly well. Our model of business is a bit different from...

Dec 2023
||
(0)
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VP/Other Executive

Operations, Product

Smaller or less sophisticated practices struggle more with the workflows in Resolute Professional...

Dec 2023
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(0)
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Director

Operations

Epic has videos for end users, and those help with ease of use. Some of the workflows can be a...

Nov 2023
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(0)
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Director

Loyalty, Relationship

If we were out on the market looking for an EHR, our number-one consideration would be Epic. We...

Nov 2023
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(0)
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Director

Relationship

In terms of Epic keeping their promises, the vendor is very concerned about how they answer our...

Nov 2023
||
(0)
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Director

Operations

Epic has good resources, especially their documentation, for us to fall back on for training on any...

Nov 2023
||
(0)
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Director

Relationship

If something in the product is not working, Epic finds a solution very quickly. We like Epic’s...

Nov 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

I was an analyst on another solution prior to being certified on Epic's product. Epic's product far...

Oct 2023
||
(0)
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COO

Relationship

Epic’s support is awesome, and we have no issues with it. We have folks that we can reach out to so...

Oct 2023
||
(0)
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COO

Relationship

We have a relationship with one of the vendor's executives; we can contact that person if we need...

Oct 2023
||
(0)
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COO

Relationship, Value

I would tell a friend that our Epic experience has been really positive. The vendor is highly...

Oct 2023
||
(0)
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CIO

Relationship

Resolute Professional Billing is a very mature product that is used by a lot of people. The vendor’s...

Oct 2023
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(0)
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CIO

Relationship

I don't know our personal billing support person that well. I don't interact with that person much,...

Oct 2023
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(0)
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CIO

Operations

When analysts go to Epic’s training, there are people from all different organizations, but it feels...

Oct 2023
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(0)
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Manager

Relationship

When something really major happens, the support we get is very good. Epic is very good at getting a...

Aug 2023
||
(0)
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Manager

Product

The amount of automation in Resolute Professional Billing was a big thing for us. We were able to...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

We have had multiple technical support people for Prelude, and we would like fewer changes.

Jun 2023
||
(0)
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VP/Other Executive

Relationship, Value

One of the most important things for us that distinguishes Epic from any other software company is...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

Epic works with all of the different ways that we use Prelude. They are very helpful with helping us...

Jun 2023
||
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