Resolute Hospital Billing Commentary
Filtered view: (Medium - 151-400 Beds)
Subject Expert
Coray Tate
SRU Manager
Commentary Summary
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User Commentary
Product, Value
Epic's system is pretty consistent. I would buy this product again if I had the money. I like that...
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Operations
I like the remote training options. They are like live webinars. The product is a lot though. It can...
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Relationship, Product
When new things come out in the industry, it takes a while before we have them in the Epic system....
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Product
Epic's systems are clinically the Cadillac for bigger hospitals; they are the best out there. But...
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Value
Epic is charging us for everything they can.
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Loyalty, Product
We have had upgrades for Epic, and they have gone okay. Some of the changes are just cosmetic, and I...
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Product
We are pretty happy with Resolute Hospital Billing. The overall quality of what Epic offers rates at...
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Product
The product’s biggest strength is that it can automate a lot of processes that we were doing...
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Relationship, Product
I have worked with several different products, but Resolute Hospital Billing is just simpler, and I...
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Relationship, Operations
I’m dependent on Epic for a lot of different things that they have to change and work on. I wish...
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Operations
Epic’s training is very thorough and very in depth, and they hold our hands. Epic's product is a...
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Value
Epic is expensive as all get out, so the bar is higher to get our money’s worth. But they don't come...
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Relationship, Product
With Epic, everything integrates well if everyone else is on Epic; that is their motto. People...
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Product
At a high level, we are doing well with Resolute Hospital Billing. We have a host of operational...
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Product, Value
We get great feedback from Epic about cash collection. We are trying to get every nickel and dime we...
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Relationship
Epic delivers stuff to us regularly. They listen well to enhancements that we request, and they...
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Relationship
We would tell a friend or peer that Resolute Hospital Billing is a good product. It is good for...
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Relationship
Epic doesn’t listen to their customers, especially smaller customers. Unless people have a checkbook...
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Relationship, Product
Resolute Hospital Billing is okay. It works. It does its thing, and it is not a headache for me. The...
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Operations, Product
Regarding tangible outcomes, I don't think Epic is any different from any other vendor out there....
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Operations
Epic needs to improve their quality testing and implementations. Those aren't what we were led to...
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Culture, Product
The system isn't very easy to use, but it is doable. Resolute Hospital Billing is a powerful system...
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Product
Resolute Hospital Billing is light years ahead of what we had before. No systems are better...
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Relationship
Epic’s philosophy is for us to trust what we have out of the box before we say that it doesn’t work....
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Operations
Epic’s approach to training is huge. They ensure that an organization’s people are certified, not...
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Product
Resolute Hospital Billing really shines in its ease of use. It is much more intuitive than other...
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Value
Resolute Hospital Billing is expensive, but it really gets the job done. The vendor is up front...
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Value
Epic's system is one of the most expensive systems out there, but it is probably well worth the...
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Product
The big benefits of Resolute Hospital Billing are the work queues that it has. We have a single...
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Product
One thing that I don't like about Epic's system is the reporting. Getting big reports out of the...
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Product
Resolute Hospital Billing is a very large system, and it is very hard to stay on top of everything.
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Product
Epic’s strength is staying ahead of the curve with complicated hospital billing, and their tools...
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