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MyChart Commentary
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Coray Tate
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User Commentary

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Director

Product

Most of our patients enjoy MyChart, can use it, and don't have any trouble with it. The system might...

Apr 2024
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Director

Product

The organization of MyChart could be better. It allows us to customize, and that is great, but it...

Apr 2024
||
(0)
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Manager

Relationship

With MyChart, we don't really talk to people. If we need assistance, we are messaging back and forth...

Apr 2024
||
(0)
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Manager

Operations, Product

I would tell a customer to be prepared to have multiple password changes. But that is very good...

Apr 2024
||
(0)
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Director

Product

MyChart is a great communication tool. Our patients love it because it is easy to use. They can see...

Apr 2024
||
(0)
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Director

Relationship

There is not a lot of support available on hand.

Apr 2024
||
(0)
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Nurse

Relationship

There is a lot more we could be doing with MyChart. We like having a portal that is integrated...

Mar 2024
||
(0)
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Nurse

Operations, Product

There is a lot of focus on getting staff trained on how to use the EMR, but there is a training gap...

Mar 2024
||
(0)
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CIO

Product

MyChart is a feature-rich product. That makes it complicated, but the vendor has done a lot to make...

Mar 2024
||
(0)
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CIO

Loyalty

Epic is getting into AI things right now, and we are looking at some of their new modules, like...

Mar 2024
||
(0)
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CIO

Loyalty

We are working on the transition to Epic's Hello World solution. That solution will work with...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship

Epic keeps all their promises eventually, but they are not always on top of things. We can’t always...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

I like the option patients have to request scheduling or medications and the ability they have to...

Mar 2024
||
(0)
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Analyst/Coordinator

Operations, Product

I wish the process for a video visit on MyChart were more user friendly. For example, the patient...

Mar 2024
||
(0)
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CIO

Product

As a patient, I love MyChart. I try to get people I know to go to hospitals and health systems with...

Mar 2024
||
(0)
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CIO

Value

MyChart is not cheap. We pay per patient. When a patient logs in to MyChart, we get charged. There...

Mar 2024
||
(0)
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CIO

Operations, Product

I don't think we have had any issues with upgrades, and Epic rolls out a lot of new features and...

Mar 2024
||
(0)
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CIO

Product

I find MyChart easy to use. It could probably be better. Some of it is clunky, but that could be...

Mar 2024
||
(0)
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CIO

Relationship

If there is a problem, Epic gets right on it. Then, all of a sudden, they have other developers involved....

Mar 2024
||
(0)
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CIO

Relationship

Epic reaches out to us. Sometimes they tell us about things that are broken that we don't even know...

Mar 2024
||
(0)
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CIO

Product, Value

There is good patient involvement thanks to MyChart, and it allows providers to stay on top of things....

Mar 2024
||
(0)
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CIO

Relationship, Product

We can't keep up with Epic sometimes. They move where the industry needs them to move. When we...

Mar 2024
||
(0)
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CIO

Relationship

We recently did a reevaluation of our timelines, and that was very helpful for our Epic BFF. They...

Mar 2024
||
(0)
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VP/Other Executive

Relationship, Product

The biggest thing I like about MyChart is being in a big Epic community with the ability to link...

Feb 2024
||
(0)
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VP/Other Executive

Product

Everyone has an opportunity to set MyChart up differently. We have our instance of MyChart set up so...

Feb 2024
||
(0)
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VP/Other Executive

Product

It is easy for users to understand and navigate the scheduling piece and not feel like they need to...

Feb 2024
||
(0)
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VP/Other Executive

Product

The ease of use for questionnaires is a little clunky. I don't think they are as seamless as they...

Feb 2024
||
(0)
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VP/Other Executive

Product

MyChart doesn't yet have an option for people to pick a trans provider. If someone is a trans...

Feb 2024
||
(0)
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VP/Other Executive

Product

MyChart is better than anything else on the market. The multiple languages are certainly a big...

Feb 2024
||
(0)
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VP/Other Executive

Loyalty, Product

The MyChart Builder piece is where we have more control right now. We are very tied to Epic for...

Feb 2024
||
(0)
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Director

Product

Epic has definitely made improvements to MyChart. They have added a lot of good features and content...

Feb 2024
||
(0)
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Director

Product

MyChart’s lack of intuitiveness is where the product gets dinged the most, and it needs to be...

Feb 2024
||
(0)
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Director

Culture, Product

Billing for MyChart is very weird, and it makes my head spin trying to validate that the invoice is...

Feb 2024
||
(0)
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Director

Relationship

Epic treats all users of their products as if they are people who are going to be in them every day....

Feb 2024
||
(0)
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Director

Relationship

Epic’s support team isn’t amazing, but it is also not horrible. They have been responsive when I...

Feb 2024
||
(0)
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Director

Loyalty, Product

If an organization has an Epic EMR, they have to get MyChart because Epic doesn’t like to integrate....

Feb 2024
||
(0)
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Director

Product

Compared to competing portals, like Cerner’s portal, MyChart is better, but if we compare it to a...

Feb 2024
||
(0)
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Director

Operations

I would tell someone going with MyChart that they have to do a lot of the training for patients and...

Feb 2024
||
(0)
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Director

Product

We are really struggling to build structures in MyChart. Our facility uses a heavily edited portal...

Jan 2024
||
(0)
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Director

Operations, Product

MyChart has some good functionalities. It can alert patients to their tests, labs, appointments, and...

Jan 2024
||
(0)
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Director

Relationship, Product

From a clinical workflow standpoint, every system that I know of needs more help to keep up with the...

Jan 2024
||
(0)
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Director

Relationship

I haven't had any issues with the vendor's support, and if I did have issues, the vendor's people...

Jan 2024
||
(0)
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CMIO

Operations

Epic is good at teaching us how to use MyChart, and there are good training resources for the...

Jan 2024
||
(0)
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CMIO

Product

I like the fact that we can customize our own application that sits on top of MyChart because we can...

Jan 2024
||
(0)
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Manager

Product

There are a few things in MyChart that I don't have that I would like to have. I noticed not too...

Jan 2024
||
(0)
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Manager

Product

MyChart is pretty user friendly, but it is a bit overwhelming for the patients. There are too many...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

MyChart is not complicated, but some patients have a hard time with things and need a little coaching....

Dec 2023
||
(0)
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Analyst/Coordinator

Product

Providers will release results into MyChart or send messages to patients in MyChart. Those things...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

We get awesome support for MyChart. Even if the support people don’t have answers for us, they know...

Dec 2023
||
(0)
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Product

MyChart doesn't offer all the languages that we need for our area, and there is one language in...

Dec 2023
||
(0)
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Loyalty

I have been in some conversations about how Epic intends to employ AI in the future in some of the...

Dec 2023
||
(0)
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VP/Other Executive

Product

MyChart has been functionally fairly stable. There have not been excessive amounts of complaints....

Dec 2023
||
(0)
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VP/Other Executive

Product

If there is one thing that could be better, it would be connectivity with other health systems for...

Dec 2023
||
(0)
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VP/Other Executive

Loyalty, Product

There is not much choice in the marketplace. Big organizations are really picking between Epic and...

Dec 2023
||
(0)
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Manager

Operations

Epic implementations are very efficient because there is the Epic team and our internal Epic team....

Dec 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

MyChart works great. We have some SMS problems, but those are on our side. The Epic side is great.

Dec 2023
||
(0)
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Manager

Product

Sometimes MyChart shows so much that it should be stripped down, but for what we do, I see why the...

Dec 2023
||
(0)
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Manager

Product, Value

MyChart drives the patient’s ability to leave a message for the doctor. Then the doctor can turn...

Dec 2023
||
(0)
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Manager

Relationship

The vendor is proactive. They send a lot of information out, and they want to make sure everything...

Dec 2023
||
(0)
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Manager

Product

We have seen families struggle with the menu. It is in a list format, and patients are having a...

Nov 2023
||
(0)
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Manager

Product

Overall, MyChart gets the job done. Our patients get what they need from the solution, but it is...

Nov 2023
||
(0)
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 or  to see details.

Manager

Culture, Value

Frequently, we get new features that require licensing fees. With additional licenses and fees, it...

Nov 2023
||
(0)
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Manager

Relationship

We have a responsive technical staff from Epic that is ready to help, but sometimes the technical...

Nov 2023
||
(0)
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Manager

Product

We have a pretty standard upgrade schedule with Epic for MyChart. When a new functionality is...

Nov 2023
||
(0)
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Manager

Relationship

When we want to work with other developers, they have a difficult time working with Epic’s APIs and...

Nov 2023
||
(0)
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 or  to see details.

Manager

Relationship

I don't feel like our voice is the loudest in the room. I hope that at some point, Epic has a...

Nov 2023
||
(0)
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Manager

Relationship

Epic is great about responding quickly to my team in particular, and they have an emergency line as...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

Epic is pretty proactive, but sometimes we have issues before we know they have issues. Epic doesn't...

Nov 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Value

Epic provides lots of value, but when we are trying to get the bottom-line expenses down, the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Our patients really like the flexibility in MyChart as new patients. As existing patients, it is...

Nov 2023
||
(0)
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VP/Other Executive

Relationship

Epic is blowing us away with what they are trying to do now. They need to deliver it, but everything...

Nov 2023
||
(0)
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VP/Other Executive

Product, Value

The challenge with MyChart is that it takes a lot of care and feeding to keep the web system...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

We get great support from Epic; they are very involved.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Epic has done a lot to enable non-patients to use their patient experience platform, which is what...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

We really love the product. Epic does a really good job, and they usually are ahead of us; before we...

Oct 2023
||
(0)
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CMIO

Product

We have been able to reduce a fair amount of In Basket messages by changing some of the algorithms...

Oct 2023
||
(0)
 Thank you  Helpful

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CMIO

Product

One of my favorite things in the last couple of years on MyChart is the ability to upload advanced...

Oct 2023
||
(0)
 Thank you  Helpful

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CMIO

Product

With MyChart, the patients do the check-in process for us. They fill out the questionnaires and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

The vendor tends to be fairly responsive, but they are sometimes slow to make requested changes to...

Oct 2023
||
(0)
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CMIO

Product

Our users and clinicians get frustrated with how often we have to do Epic updates. When MyChart...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Product

MyChart does what we want it to do, but it allows easy access for patients, and we want to turn that...

Oct 2023
||
(0)
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Director

Product

MyChart can be self-directed, and it is very forgiving. Patients are able to text or email their...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Epic is constantly investing in research and development to make MyChart more patient-centric. We...

Oct 2023
||
(0)
 Thank you  Helpful

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Director

Product

MyChart continues to be progressive in offering lots of different options for patient outreach.

Oct 2023
||
(0)
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CMIO

Operations, Product, Value

The amount of investment we have put into the education of MyChart is interesting. The patient...

Oct 2023
||
(0)
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Director

Product

We have opportunities in some duplicate efforts. For example, we can send the eCheck-in through...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Epic’s support team can be both reactive and proactive. If they run into an issue with one client,...

Sep 2023
||
(0)
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VP/Other Executive

Product, Value

Based on our uses of Epic’s applications, we have seen a pretty large ROI across the board. The base...

Sep 2023
||
(0)
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VP/Other Executive

Product

With MyChart, people can get in and see proxies. Patients can see their spouses or their kids, look...

Sep 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

MyChart is a fairly standalone product now, but as Epic starts to move a little more into the...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

We have dedicated technical support folks, and we meet with them regularly, so if there are...

Sep 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Value

There is a per-user cost with MyChart, not a per-feature cost or anything like that. As Epic...

Sep 2023
||
(0)
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VP/Other Executive

Operations, Product

Epic requires certification, so to work on certain modules, we have to be certified and recertified....

Sep 2023
||
(0)
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Director

Product

This tool goes across the entire patient experience, from scheduling to clinical care to billing. We...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Product

The product makes it easy for patients to find all the relevant information about appointments, test...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Product

The vendor has introduced some new features that align with our strategic plans from a population...

Sep 2023
||
(0)
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Director

Relationship

There are a lot of ways that Epic helps and supports our organization’s growth. As we work on new...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

While the product has its features and functions, what makes it better is our partnership with Epic,...

Sep 2023
||
(0)
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Director

Product

Something I want Epic to work on for MyChart is creating an AI product to help with the notes....

Sep 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship, Product

Epic is generally slow when it comes to developments, but they are coming out with some cool things....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

MyChart is engaging for patients. It gives them the tools and information they need, and Epic is...

Sep 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Loyalty

I highly recommend MyChart. There are things that could be done to improve it, but I think that...

Sep 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Loyalty, Relationship, Product

MyChart is part of Epic's suite of products, and Epic has their processes on how to improve it in...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Over the time we have used MyChart, there have been changes that have been helpful. One of the...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Product

Smaller organizations inevitably have resource constraints, but Epic has nearly unlimited resources....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Epic generally has very structured support, and their system is already in place. We know what we...

Sep 2023
||
(0)
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VP/Other Executive

Relationship

Epic owns everything in the world, so they are always adding more things, and they have to structure...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We are pleased overall with the MyChart application and with what we are able to get out of it. We...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Some of the system's ease-of-use issues aren't inherent to the product. They are based on...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

There are some things that I have seen other customers do with MyChart that we haven't done. One...

Sep 2023
||
(0)
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Nurse

Loyalty, Product

When MyChart is working and being used correctly and all the stars have aligned, it is pretty good....

Sep 2023
||
(0)
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Nurse

Product

Epic could make MyChart easier for nurses to use. If they were to make it easier for nurses, then it...

Sep 2023
||
(0)
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Nurse

Relationship, Operations

When Epic tells us about updates, those updates will happen. They also tell us about new videos and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

The vendor's current training on some of MyChart's features is good. It is nice to see how Epic has...

Sep 2023
||
(0)
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Director

Product

MyChart is easy to use. I love that patients can schedule their own appointments. They can launch...

Sep 2023
||
(0)
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Director

Loyalty, Product

There are some functionalities that I would like to see from the system's remote monitoring, such as...

Sep 2023
||
(0)
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Director

Relationship

I haven't talked to anyone at Epic who can solve problems for me. That may be because we go through...

Sep 2023
||
(0)
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Director

Product

Patients don't have to go to more than one app to see their information, but they still have to log...

Sep 2023
||
(0)
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 or  to see details.

Manager

Product

MyChart’s ease of use for patients is a lot better these days. We are very fortunate to work with a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is pretty responsive. We have a lot of pie-in-the-sky ideas, but we will figure those out.

Sep 2023
||
(0)
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 or  to see details.

Director

Product

MyChart is very useful, and we take advantage of as many of the functionalities as possible. One of...

Aug 2023
||
(0)
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Director

Product

MyChart is much better than other solutions we have tried in terms of being able to get patients the...

Aug 2023
||
(0)
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Director

Product

MyChart is so easy to use; it is great. We have been really happy with what we have been able to do...

Aug 2023
||
(0)
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 or  to see details.

CIO

Product

We use MyChart heavily, and it is used for bidirectional messaging with the provider. In terms of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

Epic has done a great job of supporting us. They are really embedded in our team, and they make good...

Aug 2023
||
(0)
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Director

Product

MyChart has its limitations, but it is probably better than the vast majority of EMRs out there.

Aug 2023
||
(0)
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Director

Product

We would like to see more integration with processing systems for outpatient prescriptions from...

Aug 2023
||
(0)
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Director

Relationship, Operations

Epic has a clear vision for the product, but we sometimes struggle with the vendor's time frame for...

Aug 2023
||
(0)
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CMO

Product

We have excellent functionality integration with Epic. There is two-way communication with patients,...

Aug 2023
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CMO

Product, Value

I have the ability to bill for MyChart messages in certain instances. That is something that I am...

Aug 2023
||
(0)
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CNIO

Product

There are a couple of little things in MyChart that should probably work a little bit differently....

Aug 2023
||
(0)
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CNIO

Relationship

Overall, Epic is really supportive, and they really are trying to do what is best for patients.

Aug 2023
||
(0)
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Manager

Relationship, Product

Young people are becoming more involved in their healthcare plans, and MyChart helps those people to...

Aug 2023
||
(0)
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Manager

Operations, Product

There is definitely more that Epic can improve for both the end users and those that are...

Aug 2023
||
(0)
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Manager

Relationship

I have not had to reach out to the vendor specifically about MyChart, but when I generally reach out...

Aug 2023
||
(0)
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Director

Loyalty, Relationship, Product

Epic has said that they have a module coming out for a particular specialty, but they have been...

Aug 2023
||
(0)
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Director

Culture, Product

The messaging function within MyChart is not necessarily intuitive, so we have some challenges with...

Aug 2023
||
(0)
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Director

Relationship

We are in very close contact with our MyChart technical support team. They are engaged with us, and...

Aug 2023
||
(0)
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Director

Relationship, Operations

The forums that Epic has for development are excellent, specifically their UGM forums and their...

Aug 2023
||
(0)
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Director

Product

We have not adopted all of Epic’s technology, but the available suite of products is exciting, and...

Aug 2023
||
(0)
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Manager

Product

It is really hard to test MyChart without being an actual patient. There really isn’t testing in a...

Aug 2023
||
(0)
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Manager

Product

MyChart is very good. Patients can schedule appointments and see their chart notes. Epic pushes...

Aug 2023
||
(0)
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Manager

Relationship

A lot of Epic’s support people are very new. They don’t have any more experience than my team with...

Aug 2023
||
(0)
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Nurse

Product

MyChart’s ease of use is very high from a patient standpoint. And the product is reliable.

Aug 2023
||
(0)
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Nurse

Product

We have to build so much with Epic’s system to make it more useful to work on and also have the...

Aug 2023
||
(0)
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Nurse

Relationship

There have definitely been times when we found little things that were broken and we emailed Epic...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

An improvement I would suggest for MyChart would be allowing patients to update their personal...

Jul 2023
||
(0)
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Analyst/Coordinator

Product, Value

I would tell someone looking into purchasing MyChart that communicating with patients via MyChart...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations

Epic is very proactive at reaching out during upgrades and telling us that we are going to have a...

Jul 2023
||
(0)
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Director

Product

Most of our patients have signed up for MyChart. That shows evidence of how well the system works....

Jul 2023
||
(0)
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CMIO

Relationship

Epic almost always tells me about issues before I even know about them. There is no comparison to Epic....

Jul 2023
||
(0)
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CMIO

Loyalty, Product

There are portions of MyChart where we still have to go to the web. The system's view just doesn't...

Jul 2023
||
(0)
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Director

Value

Epic is changing their MyChart approach to charging per user. That is a pretty big change that no...

Jul 2023
||
(0)
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Director

Product

MyChart is pretty easy to use. I like that Epic has done a lot of work around incorporating a lot of...

Jul 2023
||
(0)
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Director

Product

Epic puts a lot of things under their system's menu. When we go to the main page of MyChart, there...

Jul 2023
||
(0)
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CMIO

Product

MyChart has pretty good functionality, but it is still a little complicated to navigate and use. The...

Jul 2023
||
(0)
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CMIO

Product

I would buy MyChart again because it is just part of the overall Epic experience. It isn't perfect,...

Jul 2023
||
(0)
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 or  to see details.

CMIO

Loyalty

We have very high hopes for being able to get rid of a whole variety of our front and paper forms,...

Jul 2023
||
(0)
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CMIO

Product, Value

With MyChart, we have high hopes for more self-scheduling features, and those have not come along a...

Jul 2023
||
(0)
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VP/Other Executive

Product

The only thing we have heard in the past is that there is a disconnect between MyChart and...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

Epic is a very proactive vendor; they are probably the most proactive vendor that we have. We have...

Jun 2023
||
(0)
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VP/Other Executive

Culture, Value

With MyChart, we contracted our fee up front. Epic is transparent about how they make money, and...

Jun 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product, Value

The benefits of MyChart are in the patient experience and in patient care. Those benefits come with...

Jun 2023
||
(0)
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Director

Product

Our organization’s IT resources have pretty much been focused on trying to get ready for Hyperdrive....

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Product

As a patient, I find that the product isn't perfect for someone who is highly sophisticated.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

MyChart is an industry-leading tool, and the downside is that we have not been able to adopt all the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic doesn’t promise us everything. They are pretty clear about telling us what they can't do and...

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Value, Value

During the COVID-19 pandemic, Epic did things that any company could have tacked on charges for....

Jun 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship, Relationship, Product, Product

Epic shines well in interoperability. They have spoken to Congress about what is required for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Operations, Operations, Product, Product

In the future, we would like less effort from our technical team to work on problematic parts of...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Product, Product

MyChart will always be evolving. Epic does all these cool things, but we have started to have more...

Jun 2023
||
(0)
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Manager

Relationship, Relationship

From the executive level of MyChart, execution is difficult, but there is a lot of good intent. Epic...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

There is backlash in the clinical world when it comes to MyChart. MyChart is overwhelming clinics,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value, Value

We have saved a lot of money from paperless billing alone through the automation of things MyChart...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Once our users get the hang of MyChart, they love it. But I have had patients that couldn't figure...

Jun 2023
||
(0)
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 or  to see details.

Director

Loyalty, Product

We had to supplement MyChart with other products to get some of the outcomes we wanted. We added SMS...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would tell a peer considering MyChart about the self-service capabilities that patients and their...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I want Epic to continue to review the proxy functionality. Because of our institution, it is not...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We get our bang for our buck out of MyChart. MyChart is configurable to meet the patient's needs,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product, Value

Being simple is best. Healthcare is really about getting the patient in the door, making sure we are...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We haven't had any hiccups or major issues with our partners at Epic. They are still engaged. We...

May 2023
||
(0)
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Manager

Product

I haven’t heard anything bad about MyChart. Even my mother can use it, and she is not tech savvy at...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Epic does a lot of updates, and we get everything. The product makes us aware of updates.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Epic is very timely in getting back to us about issues. If I create a ticket, the vendor is right...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Using MyChart, patients can message their provider, schedule or cancel appointments, talk to a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Product

There is talk about doing more with bots. Epic is working on processes to use AI to go through...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Epic has been doing good enhancements on MyChart. We have the best product in the market; we are stable....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We want to do patient check-ins through MyChart by automating the whole process for them. We are...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

It is not easy to queue and send bulk text messages to patients who are on MyChart.

May 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Operations

The training was really good. The workflow, best practices, and use cases were where Epic failed; it...

May 2023
||
(0)
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Physician

Product, Value

Not all my patients use MyChart, but those who want to have found it very useful. I have yet to come...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

Not all patients are willing to sign up for MyChart, and even when we tell patients that it is not...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We would like an increase in the ability of patients to do more with MyChart. For instance, on the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We like the ability for patients to fill out a lot of documentation themselves ahead of a visit....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

MyChart is nice for the patient because they can see a lot of information in there. The patient can...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Value

I like that patients can use MyChart to sign in to their appointments. They can also use the system...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

The problem with MyChart is that it is a little challenging for our older patients. Those patients...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

When we first started with the product, Epic had people who would come out every so often to help us...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

I would like more transparency into how things function. That would be huge. The documentation for...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There are a lot of redundant questionnaires that patients get asked, and unfortunately, that comes...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Asking what functionality needs aren’t being met by Epic MyChart is like asking where Windows falls...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I am a little bitter because our last upgrade was pretty rough. There were lots of last-minute...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

I can't speak to what other companies do because I don't know what I don't know, at least from a...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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