Dorothy (Home Health) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
Dorothy is complicated to use, and reporting can be a struggle. There are a lot of areas to go to...
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Loyalty, Relationship
Dorothy has its benefits, but for our type of business, it is a bit of a struggle. Epic does try,...
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Product, Value
Dorothy is pretty expensive. Some of the data charted in the solution is a little hard to access. It...
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Relationship, Product
Dorothy is good at following Medicare regulations and other regulatory guidelines. Epic has a good...
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Operations
The implementation was good. It was smooth. I thought we would have a lot of hiccups during the...
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Operations
We are still trying to figure Dorothy out. For end users, Dorothy was a little hard in the beginning...
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Relationship
My experience with Epic’s support team is a little more difficult than my previous experience with...
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Loyalty, Product
Dorothy is all over the place. Epic is all over the place. Homecare facilities are using Dorothy...
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Product
Dorothy’s financial reporting is much better than it was in the past, but there is still potential...
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Loyalty, Product
Only some of our staff members can manage all of their care on a mobile device. The others can do a...
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Product
Dorothy is not designed for us; Epic just adapted their existing record for home care. For example,...
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Product
The visibility within my hospital is great because the internal integration of Dorothy is great.
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Product
Messaging between instances of Dorothy requires an entirely separate account. For instance, if I am...
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Product
Our clinicians who are using Dorothy are more adaptable than those who use other Epic products, and...
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Loyalty, Product
Things are going better with Dorothy than in the past, but we still need to optimize the record. We...
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Culture, Relationship
Epic is pretty good at doing what they say they can do, but their promises are limited.
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Value
Our state has a regulation that we have to comply with, and our state has chosen to implement things...
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Product
Epic doesn’t know anything about home health or hospice, and they mess things up when they are in...
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Product, Value
Because of Dorothy, our things are more visible on a system level. So the solution has been...
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Product
With Dorothy, I like the integration with the hospital and the clinical documentation.
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Operations
I like the training preparation that Epic gives us. It is predone, so we don't have to create all...
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Relationship
I would like the ability to have phone support from Epic in addition to just online support. We...
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Operations
For Dorothy, I like the training, and the work queues for the workflow are good.
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Product
Dorothy's reports are not that great. They are just okay. We pull things out of a different vendor's...
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Loyalty, Product
Epic's remote-monitoring technology is antiquated and just doesn't work. It is slated to be phased...
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Relationship
One of the functionalities I wanted was for insurance authorizations. But that is a very cumbersome...
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Operations
When Epic does an implementation, they don't tell us how to do basic things to run our operation....
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Operations, Product
Vendors in general, not just Epic, say that their product is going to work a certain way, but they...
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Loyalty
Our move to Dorothy went respectfully well, but in Dorothy, there is a problem in the receivables...
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Product
Epic does a good job in the areas they deliver, but in home health and hospice, particularly home...
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Product
The technology of Dorothy is not as quite user friendly as our previous solution. The product is not...
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Product
I would recommend Dorothy if someone is already on Epic, but if not, I would recommend a home...
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Loyalty, Product
The mobile solution is not complete in Dorothy Mobile for all aspects of nursing documentation. Epic...
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Product
Our organization is coming from a best-of-breed solution that drives activities and billing. When we...
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Loyalty, Product
Dorothy is flexible, so it is easy to do the wrong thing. We must understand what we want to...
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Product
We had to do some manipulation to get the kinds of financial information we wanted, but we have been...
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Product
It would be great for the financial directors to be able to manipulate their plans from a home...
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Relationship, Operations
We have some very seasoned agencies and leadership in those agencies that know what they want. They...
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Product
For our people who do business development and do actual marketing, there was a function in our old...
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Product
We like Dorothy; it is very comprehensive. We have been very successful from a survey perspective,...
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Operations
We train in-house for Dorothy; we don't get Epic training. As far as Epic training goes, they did...
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Product
Being part of an integrated healthcare record is the bomb. We get to be connected and can visualize...
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Operations, Product
Analytics with Epic's system are a stretch of the imagination; they are a little rough. We extract...
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Loyalty, Product
Dorothy has done well on mobile devices. The vendor actually has a phone solution, and we use a...
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Product
The area that we struggle with the most is report functionality in Dorothy. I don't know whether...
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Loyalty, Product
Epic needs to do continuous enhancements to Rover because it gives us the ability to document in...
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Loyalty, Product
Epic is heading in the direction of meeting all our needs. We have a lot of different departments,...
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Relationship
I like Dorothy’s integration with our hospital system. Also, our representative is just superb at...
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Loyalty, Relationship, Product
Dorothy is just hard to operate in general with the remote client and being able to handle connected...
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Relationship
The people that we partner with from Epic are really knowledgeable about the product line that they...
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Product
Our ratings of Epic would be different if we were talking about inpatient or ambulatory care. The...
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Operations
We do a lot of workarounds to make Epic's system work for us. They haven't met our needs. Dorothy...
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Product
I don't use the financial reporting much in Dorothy, but of the few reports that I run, the one I...
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Relationship, Operations
Epic is extremely helpful. They take time to give us notice on reportable issues and things that...
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Loyalty
We use Rover instead of Dorothy for our mobile solution in the field. We are going to make big...
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Operations
With Epic’s training quality, effectiveness, and workflow practices, we have to do a...
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Product
Our clinicians and field staff work in the Dorothy remote client for home health. The rest of the...
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Relationship, Product
One area of the Dorothy remote client that I don't particularly care for is that it cannot work with...
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Relationship
I have only known one Epic person, and I'm not sure exactly what their role is. I have a very...
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Loyalty, Product
We have a pretty heavy infusion component to our home health, and Epic didn't have a solution for...
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Relationship, Product
Dorothy is easy to configure for internal teams. We don’t need to wait on the vendor to make...
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Relationship, Product
Getting changes to Dorothy sometimes takes a long time, but that process is quicker than what we had...
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Product
We have to use a laptop because Dorothy is not supported on a tablet. The documentation of workflows...
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Product
We have had to adapt and constantly create workarounds to make the system work. That definitely has...
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Relationship
We constantly bring stuff up to Epic. Their web community is very helpful, but that is not...
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Product, Value
I have no idea how much the product costs, but it has benefits. The entire system being in one...
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Operations
The training from Epic is actually good, but it does have some downsides. The way that Epic presents...
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Product
When the schedulers go to schedule an appointment, they drop in the day that they are looking for....
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Product
The product is not intuitive. There are a tremendous number of screens that we need to get through,...
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Loyalty, Product
Things with Dorothy have gone fantastically. Its functionality is great. I have lots of homecare...
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Relationship
Although my account executive is very good, I have never met with the top executives at Epic. I have...
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Product
Dorothy is a system EHR, so it acts as the patient record across all areas of service. That is the...
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Relationship
Epic is great to work with. They are approachable and interested in what we have to say.
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Relationship, Product
I would tell Epic to always be thinking of home care in their overall development while they are...
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Product
In terms of meeting regulatory components that are required for home health, Dorothy is set up for...
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Relationship
We have connected with Epic about Dorothy, but sometimes, the vendor's follow-up plans are a little...
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Relationship, Product
Epic continues to improve their software. Their systems' functionality is really good. I like where...
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Relationship
The vendor keeps their promises most of the time. Their timelines are usually off when they tell us...
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Operations
Epic has a quick-start guide, and their training videos are pretty effective. Epic's systems have a...
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Value
There haven't been any extra charges for upgrades and things like that. The vendor doesn't charge us...
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Loyalty, Product
We have to document a lot, but the way information flows has made the documentation processes a...
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Relationship, Product
There are some things we have to tweak, and we have to give feedback on certain things, and Epic...
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Relationship
We have our IS department, and we have an Epic team, and I deal with them if we have upgrades. They...
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Product
With the reports that we have through Dorothy, I can see numbers that I wasn't ever able to see...
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Operations
During our implementation planning process, we were excluded from conversations that we should have...
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Relationship, Operations
Epic has been very supportive and responsive since our go-live. They have also educated us along the...
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Loyalty, Relationship, Product
Epic is a lot of things, but they are not a home-care provider. They need to update their foundation...
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Culture, Product
The way that Epic's billing solution displays accounts and itemized charges and pulls things up...
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Loyalty, Operations
I think that we will get to a good place with the system. We just had a really painful time in the...
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Loyalty
Epic is making strides to make Dorothy a more mobile application. I think the end goal is for it to...
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Product
Home Health EHR has some basic KPIs, but if we want specific, measurable outcomes that are standard...
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Loyalty
We went with Epic's system because of our healthcare system's decision.
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Loyalty, Product, Value
If I had my own home care agency, I would not buy Dorothy. I would choose a specific and specialized...
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Relationship
The support we receive from our specific application managers at Epic has been wonderful. They have...
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Product
For transitions of care in Home Health EHR, receiving referrals is relatively easy, and handoffs and...
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Product
I love Dorothy. I don’t have any issues with it. I think it is user friendly and uncomplicated, and...
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Loyalty, Relationship, Product
Epic is on a good track. They are looking at other solutions that can go beyond Dorothy. They are...
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