Community Connect EpicCare Ambulatory EHR - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
Community Connect EpicCare Ambulatory EHR really is pretty easy to use as an end user. I find it...
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Operations
We were getting a new doctor up and running on Epic, and the host wasn’t very supportive. We are...
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Relationship
Anytime we have a question, there is a way to submit the help request online if we have a problem....
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Product
The reporting features in Community Connect EpicCare Ambulatory EHR need to be improved because they...
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Loyalty, Product
There are little things I want to change in the EHR. When we are closing out at the end of the day,...
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Loyalty, Product
From Epic, I would really like to see automated patient text messages. There is something...
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Product
There are occasional times when Epic's system seems to just slow down, and we can't get from screen...
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Relationship, Operations
When we do implementations, I reach out a lot of times to my liaison or the IT department. The IT...
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Product
As far as outcomes go, Epic gets us to the point where we can meet our measures and keep moving forward....
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Operations
It helps if the customer has a superuser who can walk people through things. Also, when we get...
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Relationship
Epic notifies us of changes by putting banners up on the screens when we sign in that tell us what...
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Relationship, Product
Our host site has been expanding further away from us. They want everything to be on one ecosystem,...
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Relationship, Operations, Product
Our host site has done a lot of upgrades and changes. Those changes are fine, but some of them have...
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Product
I would buy the solution again, but not because I think it is the greatest system. I love the...
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Operations
Until recently, the training we received was second to none. However, our host site now has a new...
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Product
Community Connect EpicCare Ambulatory EHR is very easy to use, but there are so many ways that users...
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Product
It is very easy for us to do our end-of-day reports in the system, and the system is up and running...
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Product
I would like to see more streamlined document signatures through the patient portal, telephone...
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Relationship
Things with the product have gotten much better than they used to be. The actual engagement with the...
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Relationship, Operations
There is an issue with the host team resolving tickets. Communication needs to be accelerated to...
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Operations, Product
Getting documents is clunky in the system, and the current architecture is going to remain clunky...
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Product
The product is good for a practice that wants to operate exactly how we operate. It is not great for...
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Product, Value
The biggest strength of the product from the providers' standpoint is just ease of use. It has...
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Product, Value
It is helpful to have messaging for clinical questions where staff can message the clinical nurses...
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Product
It would be helpful if the Epic systems at different facilities were connected in a different way....
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Operations
The vendor could improve their training by making it more personalized for the practice. For...
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Relationship, Product
One of the main issues I have is that when we do a checkout with a patient, there is still a...
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Relationship
I would love for Epic to check with us at the beginning of each year and ask what our issues are and...
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Relationship
Working with the people at Epic can be hard because they don't understand us; they understand codes....
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Operations
Epic tells us when they upgrade things, but when we get on the product, there is a lot of stuff that...
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Product
We would like personalized check-ins, or they could even do an overall message about a download...
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Operations, Product
The product is very easy for our end users. I have a new employee that started a few weeks ago, and...
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Relationship
The support team is great. I get their names, and I keep their numbers and call them personally, so...
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Loyalty, Product
I would love for all the systems to communicate better, and I know we are working on getting the...
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Operations, Product
The hardest part about the product for patients is to navigate when we scan things in; they don't...
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Relationship
I have never had to escalate things much because our Epic representatives have gotten done what we...
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Relationship
Sometimes there is a delay with support. It is usually fine, but when we are in crisis, we want an...
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Loyalty, Relationship
Our host twisted our arm to move to Epic's system, but they didn’t tell us that they didn’t have the...
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Loyalty, Product
The product integrated with nothing, even though our host had Epic systems everywhere. Our host's...
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Product
The product has floating dashboards that change all the time, and we have to keep reorienting...
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Relationship
Our host runs the support ticketing system, and we have had urgent tickets out for six months.
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Product
Our doctors built an ePrescribing piece for controlled substances into the product. However, it...
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Relationship, Product, Value
The product runs like it was made for a much larger hospital. It puts so many limitations on our...
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Relationship
The only thing that I would like to be a little different is the customer service portion of Epic....
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Product
We definitely like the integration of Epic's system because our local hospital uses it. Most of the...
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Product
The only thing I would like to see from Epic is more independence where we can do things on our own,...
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Value
Our host is not keeping all their promises, but they are doing their best. I know the reason they...
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Operations, Product
When we got the product, we started negotiations with our host site, and there was an understanding...
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Operations, Product
We don't have control over the upgrades in the EHR, and our host turns on stuff and upgrades stuff...
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Relationship
I love and appreciate that our partner liaison people are super accessible. I have texted them,...
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Loyalty
I expect that things with our host site will be resolved in the future and that we will be back up...
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Relationship
When we put in service tickets, if our host site could take action on them a little faster or...
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Operations, Product
The product is user friendly. There are different tabs to use. Most everything is right there, and...
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Culture, Loyalty, Value
Epic is in our long-term plans, but one of the chief complaints among our staff is that we have more...
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Product
I don’t hear users complaining much about things not working after a recent update. It is easy to...
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Relationship
It is hard to get support because we can't contact Epic ourselves. We have to go through our host...
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Loyalty
We chose Epic's system because it was accessible for other practices and would allow our providers...
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Loyalty
I most likely wouldn't buy Epic's system again. We have actually looked at switching systems, but...
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Value
Our host site is pretty good about not charging for every little thing. Granted, we don't seek out...
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Loyalty, Product
Things have improved with our host site. A while ago, we weren't happy with them. We were always...
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Relationship
One negative about our host site is that every time there is an upgrade, it is almost guaranteed...
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Relationship, Product
I would like Epic to involve private practices more. We would like to see their records too. When we...
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Loyalty, Product
If we were in the market for an EHR, our organization’s first consideration would probably be Epic...
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Product
We would like to have tools for managing high-risk patients or seriously abnormal results in Epic's...
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Operations
We don't get any training from Epic, but that may not be the vendor's fault. We just see that there...
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Relationship, Product
We haven't received adequate support from Epic for our integration goals. We implemented an...
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Product
For monopoly reasons, I would recommend Epic's systems. In our area, the major hospitals are all...
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Relationship
Epic doesn't keep their promises. We don't benefit from a lot of the things that Epic does. Even...
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Product
The system works well. I have used other EHRs, and Community Connect EpicCare Ambulatory EHR is very...
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Relationship, Product, Value
I would like to have access to my patient data in Epic. If I need to report that data or exchange...
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Product
One thing that is really good about the system is that it gives us the ability to see all of our...
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Product, Value
We can set reminders in the system, but if we want to track high-risk patients or have 30 patients...
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Operations, Product
Epic’s updates have definitely made the product easier to use, especially for the providers. They...
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Loyalty, Product
Epic is taking away Crystal Reports with the new update, and I am not happy about that. With the new...
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Product
Our doctors and providers have asked for more clarification on the problem lists and BPAs. They want...
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Culture, Product
We have added some modules in the Epic system along with some MyChart functionality. We have the...
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Culture, Value
Everything we want is in Epic's system, but whether we can get it and how much it costs is another...
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Relationship
The product has gotten better and better. Over time, our host made a dedicated group to support...
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Operations
Generally speaking, our host has tiered sets of training based on people's roles and capacities....
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Product
Epic's system can be challenging when people first use it; it depends on their experience. If people...
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Product
There are several things that I like about the Community Connect product. I like that we are...
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Relationship, Product
Epic, in general, is really big, and we are a small part of their client base. Being unique in this...
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Relationship
Our Community Connect team has lost a lot of people, and things have been kind of a mess. Our...
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Relationship
Our liaison with the host is not coming to us anymore. The liaison used to be really great, but we...
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Operations, Product
I like the Epic system. I like the training, and I am satisfied with the system. For me, the system...
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Relationship
The support team’s turnaround time when they are trying to get things resolved needs to be faster....
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Culture
I would like our host to come up with a set price for everything because they charge us a fee for...
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Relationship, Operations
The host was very supportive during the go-live process. However, the upgrades are not great. They...
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Relationship, Product
Every time there is an upgrade, I always have issues. And the system never works on its own, so I...
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Loyalty
The product doesn’t connect with everyone's systems, and I think Epic’s TogetherCare product is...
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Product
There is a certain form specific to my department that we use online for screening purposes, and I...
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Relationship, Product
We haven't really had any issues with our Epic system, so it has been fine. Our host is very good at...
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Loyalty, Relationship
There certainly is some functionality that the host is using that we are not able to use as a...
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Operations
We went live with Epic during the COVID-19 pandemic, so we had a really messed-up beginning for a...
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Relationship
The support we get is good. I have a person that I connect with directly, and if they aren’t there,...
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Product
The ease of use for end users is good. Community Connect works really well for us because of that. A...
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Product
Community Connect EpicCare Ambulatory EMR tracks quality very well. Everything is about quality, and...
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Product
There is a whole lot of clicking in the system. We have to click ten to twenty times to do a simple...
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Product
We have several different solutions in the office, but they are not compatible with Community...
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Product
Right now, my front desk staff has to do seven or eight clicks to be able to even schedule an...
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Value
Epic is reasonable with their pricing, but if we want something specialized, they do charge extra.
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Relationship
Our host site’s service has been horrible since they had some internal changes. For example, I put a...
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Relationship, Operations
Our Community Connect go-live was horrible. We had zero support. Epic just left us hanging out to...
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Operations, Product
Epic is very restrictive. When a new provider comes on board, they are very limited. For example,...
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Product
Community Connect EpicCare Ambulatory EMR does what we ask for it to do, but it is just not efficient....
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Culture, Relationship, Operations, Product
My problem with Community Connect is that Epic never tells us what is going to change when they do...
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Product
I wouldn’t give Epic's product a very good rating for the ease of use for end users. Sometimes it...
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Product, Value
Community Connect EpicCare Ambulatory EMR is meeting the needs of the physicians at this time. And...
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Loyalty, Relationship
We have been asking for certain things during the years I have been with Epic. They keep telling us...
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Relationship
Epic’s support quality depends. I would give Epic’s overall service a very low score. But our...
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Product
I personally would not recommend Community Connect EpicCare Ambulatory EMR. I have told others to...
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Product, Value
The system helps provide continuity of care for the patients. But the product is just an EMR. Since...
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Relationship
Our host is not very communicative when it comes to Epic upgrades. It takes a long time to get a...
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Relationship
Epic needs to communicate with our host a little better and listen to the Community Connect people....
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Loyalty, Value
We would not partner with Epic for Community Connect again because of the cost. When we were on our...
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Relationship
Sometimes I get wonderful support, and sometimes I get really bad support.
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Relationship
I would like it if our contact would reach out more on a personal level so we don't have to reach...
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Operations
Epic promised us some usability reports that have not been done. The training we received is very...
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Product
The system works well in terms of basic charting, but the vendor could definitely improve thes...
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Operations, Product
I haven't had any issues with the EMR at all. I like everything about it. It is user friendly....
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Relationship
When something is wrong, we call the support people, and if they can't solve the problem right then...
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Product
When I do data collection for reports, the system is not helpful. The data collection shouldn’t be...
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Product
There don’t need to be so many updates to the system. I don't really benefit from them. I imagine...
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Relationship
If we need help with something, we have to go through the help desk, but the people at the help desk...
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Product, Value
Using the system is definitely better than paper charting. The system takes a moment to get used to,...
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Product
It would be nice to be able to use the system to send messages or faxes to people who aren't using...
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Loyalty, Product
The system is easy to navigate because of its layout. We can find what we want in it. I love the...
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Product
Sometimes, it can be a little difficult to send certain things to a patient or pharmacy. It would be...
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Product
I like that the system has a little tab where we can send messages to providers. That is new for us....
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