Epic Application Hosting Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship, Services
Epic has never fallen short of our expectations. The system has had 100% uptime the entire time we...
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Value
I know that Epic is the most expensive option for application hosting out there. It is really a case...
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Relationship
Epic is one or two steps ahead of us. If there is a potential problem, the firm will let us know...
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Relationship, Relationship, Services, Services
Epic provides a reliable environment for us.
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Value, Value
Epic is breathtakingly expensive, and Epic's hosting is expensive to the point of being immoral. The...
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Loyalty, Loyalty, Relationship, Relationship
We are souring on Epic. We are fighting with them over hosting, and they are sending the message...
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Relationship, Relationship
Epic’s approach to security is messed up. They demand that their customers have all of these...
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Relationship, Relationship, Value, Value
Epic's hosting is getting competition. Amazon and Microsoft are beginning to be credible...
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Services, Services
We have had perfect uptime with Epic; we can’t complain about that. We have had zero unplanned...
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Services, Services
Epic’s strategic ability is one of the benefits that we are leveraging. We don't have to maintain...
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Services, Services, Value, Value
Epic is a faster system. We have more revenue, and through the Arch Collaborative, physician...
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Value
Our hosting bill went up faster than what we were projecting and what Epic projected for us this...
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Loyalty, Loyalty, Services, Services
The Epic-to-Epic exchange of information is great. The exchange of information from Epic to our main...
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Relationship, Relationship
Epic is by far more proactive than all our previous vendors. They still have some work to do on some...
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Operations, Operations, Services, Services
Some of our challenges have to do with the technology stack that Epic software is built on. It takes...
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Relationship, Relationship, Services, Services
Before Epic hosting, we had incidents of downtime that lasted between four and six hours every time...
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Value
Epic is pretty expensive, and the vendor charges for every little thing. There is not much...
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Value, Value
Probably the only thing that is bad for us with Epic's service is that it is costly. It is an...
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Relationship, Relationship, Services, Services
Some Epic builds do not facilitate some of the work our type of facility does, but we are working...
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Loyalty, Loyalty, Value, Value
When we started our venture with Epic, we did an evaluation to determine the best solution for us....
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Loyalty, Loyalty, Services, Services
We had been looking for hosting solutions like Epic's system for years to get out of data center...
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Relationship, Relationship, Services, Services
Epic invests heavily in development. They do the two things that they do, and then they don't buy...
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Relationship, Relationship, Services, Services
Epic has a powerful, flexible tool that can be configured to meet our specific needs, and Epic as a...
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Relationship, Relationship, Services, Services
Epic has well-developed, mature processes for notifying us of technical changes. We rarely see an...
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Value, Value
We have an environment that is very dependent on Citrix, and we are starting to look more at the...
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Value, Value
Things could be better in terms of getting our money’s worth from the product, but that issue is on...
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Relationship, Relationship
Epic is very engaged when I request information or ask for support. We have moved into a partnership...
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Relationship, Relationship, Services, Services
The firm’s top strength is their disaster recovery process. We have done disaster recovery...
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Services, Services, Value, Value
Epic’s uptime is good. In the last two years, we have had only one blip, and it was short lived....
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Operations, Operations, Services, Services
Our performance with Epic's application hosting has been decent enough. Our uptime has been good. We...
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Relationship, Relationship
Epic is good, and they do everything I need them to do, but they are not proactively coming to us...
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Relationship, Relationship, Operations
The people at Epic meet the need. The system stays up and running, so I don't want Epic bugging me...
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Relationship, Relationship
We have a good, productive partnership with Epic, and we are able to deliver on the need, which is...
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Value, Value
My likelihood to recommend Epic is contingent upon the size of the organization. For an organization...
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Relationship, Relationship
Epic's hosting team has outstanding staff. If they don't know an answer, they will work diligently...
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Relationship, Relationship
What makes Epic work is that they stick to a project plan. Deviation would probably be very hard to...
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Relationship, Relationship, Services, Services
Our experience, specifically with hosting, has been very good. I don't have major complaints.
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Loyalty, Loyalty, Value, Value
One of our goals is to move into an environment where we use a small slice of a huge amount of...
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Loyalty, Loyalty
Hosting is something Epic got very good at, but then they ran out of room. The firm has a long-term...
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Operations, Value
Epic was their own master, like many technology companies that ran all of their infrastructure only...
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Relationship, Relationship, Relationship
Epic absolutely communicates about anything and everything going on with our environment. It is rare...
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Relationship, Relationship, Operations, Operations, Operations, Services, Services, Services
We don't have problems with any of Epic’s upgrades. Epic does the quality control for upgrades. Our...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
Epic is constantly releasing new products. The only thing is that we can't get things resourced as...
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Relationship, Relationship, Relationship, Services
Application hosting involves more than just delivering an application. It involves patches and...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Value, Value, Value
Our engagement with Epic has been wonderful. In the beginning, it was expensive, and it is still...
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Relationship, Relationship, Relationship, Operations, Operations, Services
The only bumps with Epic happened at the very beginning. We found that the team members they had on...
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Value, Value, Value
Epic is expensive, and their services cost more than hosting the applications ourselves. However,...
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Relationship, Relationship, Relationship
Epic’s team differentiates them. From our BFF down to the hosting folks, Epic goes above and beyond....
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Relationship, Relationship, Relationship
I have access to a senior leader at Epic, and we have become friends. If I need something, I can...
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Relationship, Relationship, Relationship, Services, Services, Services
I recommend Epic all the time. I would tell others that Epic is high quality and that problems do...
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Relationship, Relationship, Relationship
Epic is incredibly responsive. They are constantly reaching out, and a lot of the time, we don’t...
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Relationship, Relationship, Relationship
My team doesn’t have to do as much thanks to our work with Epic. The firm is very knowledgeable...
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Relationship, Relationship, Relationship
The individuals we have on the hosting team from Epic are really great. They are highly qualified...
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