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User Commentary
Loyalty, Relationship
One of Dolbey's strengths is how user friendly Fusion CDI is. Looking at recent technologies, we can...
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Loyalty
Dolbey's assistance in meeting our goals related to documentation accuracy and completeness is going...
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Product
CDI productivity is sometimes tough because Dolbey runs a report based on when a CDI specialist logs...
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Culture, Relationship
Dolbey has a good idea of where they need to go to meet the needs of their customers, and the vendor...
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Product
Dolbey does things that other vendors can't. For example, other CDI products don't have code...
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Culture
Other vendors will sell an organization a suite of products and make it look like the organization...
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Product
Our coders and clinical documentation specialists work in tandem. If a coder wants to collaborate...
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Operations
When there are updates, the vendor will provide us with information about the updates. We are...
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Relationship, Operations
We have had good success with emailing the vendor our questions and concerns. When we do that, the...
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Loyalty, Operations, Product
When we were researching options, Fusion CDI seemed to be one of the top, if not the top, workflow...
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Relationship
Dolbey has been very easy to work with, and the workloads in Fusion CDI are great. The team from...
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Product
Something that Dolbey can work on for Fusion CDI is the ease of generating new reports of data...
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Operations
The training from Dolbey is always available, but I think I would prefer an in-person training...
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Relationship
When we went live, the vendor provided a website we could reference, and that was very helpful. The...
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Product
We help Dolbey build the worklist and prioritization metrics that we want the nurses to follow. We...
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Product
For what we need and the systems we use, Fusion CDI is a good fit. It is working really well for us....
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Relationship
Dolbey’s customer service is just outstanding. We have a team of people that we work with...
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Product
I know we have a couple of tickets open with Dolbey. There is a lot of reporting for productivity...
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Relationship
We have been very happy with everything going on this year and how Dolbey has been open to changing...
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Culture, Relationship, Operations
Dolbey could work on being up front about the limitations of their software. They could let us know...
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Product
The functionality for measuring CDS productivity in Fusion CDI probably works great, but it doesn't...
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Loyalty
Dolbey has a product called CDI Alerts, and I think that product will improve things a little. We...
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Operations
Dolbey needs some sort of award for being a saint in the industry. Our interface build with them...
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Relationship
Dolbey is very good about vetting a lot of stuff because we ask for a lot of enhancements, so the...
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Relationship
Dolbey’s support is really good. I don't think I have ever had the vendor not get back to me the...
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Relationship
Fusion CDI is pretty consistent; it runs like it should about 98% of the time. We don’t have a lot...
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Relationship
Dolbey has never let us down. Our charts and documentation usually get taken care of immediately.
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Operations, Product
Dolbey always does a good job with upgrades. In fact, we are normally behind, because we just aren't...
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Relationship, Product
Dolbey keeps promises the best they can, but there have been some things that I have asked them for...
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Operations
We don't get any training from Dolbey, so it would be great if Dolbey would show people how to work...
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Relationship
Dolbey is very good about telling us another customer has noticed something and asking whether they...
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Relationship
Dolbey does a good job of listening to our feedback and trying to accommodate our needs. They let us...
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Product
We continue to have problems with the reporting functionality of Fusion CDI. The system isn't easy...
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Product
Generally, things do what they are supposed to do within the solution. However, the lack of...
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Loyalty
The system's biggest strength is that it not only has great suggestion functionality but also allows...
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Relationship
We like that Dolbey is very responsive, and they don't use a program where we submit a ticket and...
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Loyalty, Relationship
Dolbey could improve by increasing their staff more. We know that they are not as big as other...
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Loyalty
Dolbey is introducing some technology that we have requested to better implement CDI in the coding....
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Product
Figuring out query impacts in the product has been difficult because the way the system calculates...
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Loyalty
We chose Fusion CDI because it wasn’t an out-of-the-box product that would give us what everybody...
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Operations
We have asked the vendor to do some ongoing training, but the training hasn't been very smooth or...
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Product, Value
Through Fusion CDI, we have gotten several reports now that we run and track queries on, and those...
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Relationship
Even though we have been live with the product for several years, we still do frequent support...
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Relationship, Operations
When we update the product to new versions, Dolbey really works with us as we validate and test all...
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Operations
The product is easy to use. The last several new employees that we trained seemed to pick up on it...
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Product
The integration issue we have right now is with the encoder. It is not built for our system, and...
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Relationship, Value
Dolbey tries hard; they are attentive, and they listen to us when we ask them for things. But we...
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Loyalty, Product
The product's prioritization isn't fantastic. However, the vendor has new technology coming out that...
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Operations
I would tell others that to be successful in using the product, they should be involved in its...
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Product
Reports are the one thing that I still don't love with Dolbey's solution; when I run reports, I am...
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Relationship
Our relationship with Dolbey is great, and they are a great company to work with. We have open...
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Product, Value
Using Fusion CDI makes things much less frustrating for the provider because instead of waiting for...
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Relationship, Operations
Dolbey is always either on-site or readily available during implementations and upgrades. They are a...
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Loyalty
The things that we aren’t as satisfied with in Fusion CDI will get better because of the newer...
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Loyalty, Value
We were questioning some things in Fusion CDI, and Dolbey found ways to do what we wanted. The...
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Relationship
Dolbey is a great organization, and Fusion CDI is a great product.
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Loyalty
Things on the CDI side are expanding, so things are going to be a lot different on that side than...
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Product
We like the drop-down menus for the different abstracting pieces in Fusion CDI. There are no more...
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Product
When new codes are populated, it sometimes takes a bit for the Dolbey engine to catch on to them, so...
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Relationship
Whenever we have a problem with Dolbey, they hop right on a call with us. We have regularly...
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Operations
When we first came on to Dolbey, they did a little training for the coders in a small group, and we...
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