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User Commentary
Loyalty, Product
athenahealth does an excellent job. They are on point when it comes to pediatric diagnoses, and...
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Value
Overall, athenahealth is an excellent EMR for the pediatric area. It is excellent. I used a...
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Operations, Product
We get advance notice from athenahealth about updates. A month before the upgrade, the paper version...
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Operations, Product
We are doing pretty well with athenahealth’s system. It is a nice EHR. We can make a template for...
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Relationship, Product
The communication with our state immunization registry works well. The only downside is that for us...
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Relationship
Over the last year, the quality of the client support center (CSC) has definitely dropped. I am...
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Product
There are a lot of workarounds. If we get a clinical note from a subspecialist, like a...
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Product
In a recent update, athenahealth changed the way it looks to schedule a patient. The interface is...
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Culture
athenahealth is increasing our prices. They were bought a few years ago, and we can definitely see...
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Relationship, Value
Our biller catches everything and does a lot of athenahealth’s work for them, but we get charged for...
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Operations
When we got the system, the vendor showed us what to do and how to train someone, but they didn’t...
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Operations
The training for athenahealth is self-driven, and that is fine for the current staff members, but...
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Operations, Product
athenahealth is a cumbersome system. It takes a lot of training, and a lot of things don't make...
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Relationship
athenahealth is not proactive. If there is an issue, no one admits it. I have to find the issue and...
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Relationship, Operations
Right now, our system isn't great. athenahealth rolls out poor things that they haven't vetted, and...
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Culture, Relationship
We talked to the vendor about doing something in the system, and that was a nightmare. I don't even...
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Relationship
With athenahealth, we have unfortunately seen a decline in some billing functionalities and claim...
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Culture, Value
athenahealth doesn't technically charge for every little thing, but we have to use their partners'...
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Relationship, Product
athenahealth EHR/PM is one of the best EMRs that we have ever had. There were some issues that...
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Operations
The vendor does a very good job of delivering new technology. They give us a heads-up about new...
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Relationship
The knowledge of athenahealth's support people is great. The vendor's people are up-front and...
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Value
Our accountant complains every time they get a bill from athenahealth, but athenahealth's system is...
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Product, Value
We used a different system before we had athenahealth EHR/PM, and it took us all weekend to do our...
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Relationship
When we call athenahealth with an issue, the customer service people who help us are extremely...
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Relationship, Product
Some of athenahealth's alphas and betas for products are great. One of those seemed phenomenal at...
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Culture, Value
I would tell a peer to not use athenahealth EHR/PM's billing or coding services. We get a...
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Loyalty, Relationship, Product
As many little flaws that athenahealth has, they have given me an advantage coming from the previous...
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Operations, Product
There are a lot of changes and things that are important for our specialty that athenahealth's...
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Culture, Relationship
No vendor keeps all promises, but we get pretty close to what athenahealth promises. We have an...
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Operations
In the beginning, there is a lot of training, and it is pretty good for telling customers that they...
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Relationship
Sometimes when we call athenahealth's support line, the people are great, and they know exactly what...
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Relationship
Over the past few years, the vendor has done a good job of not putting anything on their road map...
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Culture, Value
The vendor charges just a percentage of our collections. There are other modules we can add on, but...
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Loyalty, Operations, Product
There are some things that the vendor could do better for our specialty specifically, but of all the...
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Loyalty
We wanted to go with an EHR that was not specialty specific, and we wanted to go with a big player...
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Product
We like that athenaClinicals is improved consistently, but the vendor doesn’t make massive changes...
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Product
We like the strength of athenaClinicals as it integrates very cleanly with all products in the...
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Relationship
athena’s service organization, just like huge parts of the economy, struggled during the COVID-19...
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Relationship
Over the past few years, the vendor has done a good job of not putting anything on their road map...
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Culture, Value
The vendor charges just a percentage of our collections. There are other modules we can add on, but...
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Loyalty, Operations, Product
There are some things that the vendor could do better for our specialty specifically, but of all the...
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Loyalty
We wanted to go with an EHR that was not specialty specific, and we wanted to go with a big player...
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Product
We like that athenaClinicals is improved consistently, but the vendor doesn’t make massive changes...
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Product
We like the strength of athenaClinicals as it integrates very cleanly with all products in the...
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Relationship
athena’s service organization, just like huge parts of the economy, struggled during the COVID-19...
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Relationship
Our overall experience with athenaClinicals has been pretty good. We have never had any major...
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Product
The software is excellent. It is easy to navigate, and any questions or issues we have are easily...
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Relationship
Our relationship with athenahealth is very good. We had a couple of bumps with our resource...
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