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User Commentary
Loyalty, Relationship, Product
athenahealth is basically sunsetting the product without officially sunsetting it. athenahealth only...
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Relationship, Operations
athenahealth could improve their implementation services score from us by just acknowledging us in...
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Product, Value
We have been on athenahealth's system for a long time, and things have pretty much kept to the...
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Culture, Product, Value
If athenaClinicals were available, I would buy it again, but it isn't currently available. One...
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Loyalty, Product
The hospital side is built on a different engine with athenaClinicals, so if I want to implement and...
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Product
The providers and staff on the clinic side absolutely love athenaClinicals. They say it is the best...
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Product
I would put in hard stops in athenaClinicals because there are no hard stops allowed. I would...
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Product
In athenahealth's system, a provider can put in the medication that they want a patient to be on,...
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Relationship
We have regular calls with athenahealth, and recently, we brought up an issue that our staff members...
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Relationship
athenahealth sends out notifications, and they are proactive when it comes to getting the word out...
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Relationship, Product
athenahealth assists with our billing process and claims management. When we first came on board...
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Relationship
A lot of times when we see something service related, it is after the fact, and athenahealth tells...
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Operations
athenahealth does a pretty good job with the implementation, but some of it is just painful. Maybe...
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Product
There is a ton of stuff within athenahealth's system that we can do, like run reports. There are so...
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Product
athenahealth does what they are supposed to do. athenahealth has a lot of new technology and has...
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Value
Like with most EHRs, we can do many things with athenahealth's system, but we start with the base...
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Loyalty, Product
athenahealth's product is fine for a clinic, but it is dangerous for a hospital. I have been ready...
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Product
I wish that the interoperability feature actually did what athenahealth tells the government it...
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Relationship, Operations
All the labs are alerting as emergent, even the ones that are normal. athenahealth has been working...
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Product
The staff has been able to get into a routine in their charting with athenaClinicals. Normally once...
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Product
I would like to see athenaClinicals have some real hard stops. I would like to see that the...
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Product
Sometimes when I print several documents, the product’s formatting will make two pages overlap. In...
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Relationship
Our athenahealth liaison tries hard, and we appreciate their hard work. They try to advocate for us,...
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Relationship, Product
athenahealth’s updates have dropped the hospital side of things. athenaClinicals for Hospitals &...
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Relationship
There are things that we need to be fixed that never get fixed. The vendor tells us they can give us...
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Operations
athenahealth is good at providing training for clinical users. The clinicians that use it love it.
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Operations, Product
On the clinical side, the product is great. Users have to figure out how to do their own reports...
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Product
The product allows a lot of copying and pasting, and I don't think that is good for the integrity of...
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Product
All of our providers are okay with athenaClinicals for Hospitals & Health Systems. I don't hear any...
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Product, Value
Our big issues in athenaClinicals for Hospitals & Health Systems are with chart export. That...
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