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athenaClinicals Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Analyst/Coordinator

Value

It was disappointing that athenahealth was charging a separate fee for telehealth. We would have...

Apr 2024
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Analyst/Coordinator

Loyalty, Operations

athenahealth is coming out with new functionality for their scheduling platform, and they don’t have...

Apr 2024
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Analyst/Coordinator

Loyalty, Relationship

Our relationship with athenahealth has gone stale. The same things hurt over and over, and there are...

Apr 2024
||
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Director

Product

We have to use another solution’s reports to get information, patient information, or trends on who...

Apr 2024
||
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Director

Product, Value

I absolutely would not buy athenaClinicals again. Most of the department heads would not. Only the...

Apr 2024
||
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Director

Relationship

If we ask athenahealth a question, it just stays out there in binary heaven, and they just hope we...

Apr 2024
||
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Director

Relationship, Operations

When athenahealth was here for the installation, we asked a question, and they still have not...

Apr 2024
||
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Director

Product, Value

athenaClinicals is really a billing program. It was started in physician clinic offices to recapture...

Apr 2024
||
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Director

Relationship, Operations, Product

I honestly can't think of anything that is better with athenaClinicals, and when we need to fix...

Apr 2024
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Director

Product, Value

In athenaClinicals, we have to put the same orders in three different times. For order number one,...

Apr 2024
||
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Director

Product

We have had athenaClinicals for years and have seen no improvements. The system is as bad as it was...

Apr 2024
||
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Director

Operations, Product

In athenaClinicals, the pharmacy department puts in most of the orders. After hours, the nurses do...

Apr 2024
||
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Director

Operations, Product

As far as the athenaClinicals integration goes, when we went live, the interface hadn't even been...

Apr 2024
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Director

Product

I would like to be able to run reports in athenaClinicals. I would like easier accessibility to the...

Apr 2024
||
(0)
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Director

Product

I would love for athenaClinicals to delete the redundancy and do things in order entry. The process...

Apr 2024
||
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Director

Product

athenahealth doesn’t want anything printed. If we want to print something in the system to lay it...

Apr 2024
||
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Director

Relationship, Product

With athenaClinicals, if we want anything, we almost have to call the IT team; if we want to know...

Apr 2024
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Director

Product

In athenaClinicals, we can’t even modify an order. That is one of the biggest things. If we put in a...

Apr 2024
||
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Director

Product, Value

athenaClinicals cuts on in the morning, and that is about it. I cannot say a single thing that it is...

Apr 2024
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Director

Relationship, Operations, Product

athenahealth has updates quite regularly. They will cue us to review the updates. When we get ready...

Apr 2024
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Director

Operations

For training, athenahealth came and spent a week with us. They had department meetings once a day,...

Apr 2024
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Director

Operations

The only way athenaClinicals was promoted to the pharmacy side was because one of athenahealth’s...

Apr 2024
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Director

Loyalty, Value

athenahealth absolutely charges for every little thing, and the charges keep going up. We switched...

Apr 2024
||
(0)
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Director

Loyalty, Product

If we don't put the allergies in athenaClinicals when the patient first comes in and we put in all...

Apr 2024
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Manager

Operations, Product

Our staff loves athenaClinicals. It is just very user friendly. When new releases come out,...

Apr 2024
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Manager

Product

The only big problem that we have with athenaClinicals is integration with other systems at our...

Apr 2024
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Manager

Operations

Our athenaClinicals training was not what we had envisioned. We were told that we would have a team...

Apr 2024
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Manager

Culture

athenahealth keeps their promises, but then we find out there are price tags to some of those promises....

Apr 2024
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Manager

Relationship

One of the things we like about athenahealth is that they listen to feedback and suggestions. Anyone...

Apr 2024
||
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Manager

Relationship

I understand that athenathealth has had turnover, but sometimes we have to fight for an accurate...

Apr 2024
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Manager

Relationship, Product

athenaClinicals is easy to use and does so much for us, especially on the quality measures. We love...

Apr 2024
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Analyst/Coordinator

Relationship, Product

athenaClinicals allows us to gather information on behalf of attorneys and in settlement cases. It...

Mar 2024
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Analyst/Coordinator

Loyalty, Relationship

athenahealth keeps up with the yearly health insurance changes, especially when Medicare dictates...

Mar 2024
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Analyst/Coordinator

Relationship, Operations

The system pretty much meets our needs. Whenever the vendor makes a change or an upgrade, it will...

Mar 2024
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Analyst/Coordinator

Relationship

I have noticed that athenahealth is quick to respond when we submit things to them. I have created...

Mar 2024
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Analyst/Coordinator

Loyalty

athenahealth has gone by the wayside and has started dividing out what they used to do. We are now...

Mar 2024
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Analyst/Coordinator

Product

athenaClinicals is user friendly and intuitive. Compared to other EHR systems we have looked at,...

Mar 2024
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Analyst/Coordinator

Relationship

I like that if we have issues, we can get ahold of a live person at athenahealth through their...

Mar 2024
||
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Analyst/Coordinator

Operations, Product

athenaClinicals could improve in the billing area to give our providers the ability to complete...

Mar 2024
||
(0)
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CIO

Culture, Relationship, Value

athenahealth is doing a really good job these days. They are great at supporting our organization's...

Mar 2024
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Analyst/Coordinator

Relationship, Product

I like the ability in athenaClinicals to create encounter plans for easier documentation for the...

Feb 2024
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Analyst/Coordinator

Product

Medication reconciliation and vaccine reconciliation are sometimes trouble spots in that doing those...

Feb 2024
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CEO/President

Culture, Value

athenahealth used to avoid charging for every little thing, and that is one of the things that they...

Feb 2024
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(0)
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CEO/President

Loyalty, Product

I don't think that I would switch my affiliation with athenahealth. athenahealth's product has the...

Feb 2024
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(0)
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CEO/President

Relationship

Up until about 2019 or so, one of athenahealth's largest sales pitches against some of the other...

Feb 2024
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Director

Product

athenahealth’s reporting is not very user friendly. It takes a lot of maneuvering, and that is not...

Feb 2024
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(0)
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Director

Product

We have to build out the interfaces for interoperability, but the solution is able to exchange data....

Feb 2024
||
(0)
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Director

Relationship

Dealing with athenahealth’s support team can be frustrating. It feels like they are not reading the...

Feb 2024
||
(0)
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Manager

Product

athenaClinicals has a robust reporting function. We can run a billion reports in athenaClinicals but...

Feb 2024
||
(0)
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Manager

Relationship, Operations

We have implemented lots of changes or updates in athenaClinicals, and athenahealth has done almost...

Feb 2024
||
(0)
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Manager

Loyalty, Product

There is a new version of athenaClinicals right now, and it looks a little too complicated. I prefer...

Feb 2024
||
(0)
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Manager

Relationship

athenahealth’s technical support people are better than the account managers. athenahealth has a...

Feb 2024
||
(0)
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CIO

Product

athenaClinicals is serviceable. If someone is in an ambulatory setting, I think it is a very...

Jan 2024
||
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CIO

Culture, Relationship

athenahealth talks about a lot of HR and follow-up stuff behind the scenes, and what they say is...

Jan 2024
||
(0)
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Director

Relationship

The vendor's support people are really variable in terms of the responses that they get. I can call...

Dec 2023
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(0)
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Director

Product

I would like to see better privacy options in the system for internal purposes when it comes to what...

Dec 2023
||
(0)
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Director

Relationship

I know that the vendor is working on some things, but sometimes, it can take them years to get those...

Dec 2023
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(0)
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Director

Product

athenahealth continues to innovate and improve the system, and that is wonderful for providers...

Dec 2023
||
(0)
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Director

Loyalty

There are some things coming up for the system that I am excited about. I believe that those things...

Dec 2023
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(0)
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COO

Product

athenaClinicals is great on the clinical medical record side. I like athenaClinicals better than any...

Nov 2023
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(0)
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COO

Relationship, Product

I have never worked in depth with an EMR like this before, but I can't imagine that the situation...

Nov 2023
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(0)
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Director

Loyalty

We went with athenaClinicals because with our previous product, we were 100% on premises. Every...

Oct 2023
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(0)
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Director

Culture

athenahealth is obviously a huge company. The sales team doesn't entirely know what the onboarding...

Oct 2023
||
(0)
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Director

Product, Value

I would tell others we are very happy with an all-inclusive plan that is specific to our specialty....

Oct 2023
||
(0)
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CIO

Relationship, Product

athenahealth is very metrics-oriented, both on the user side and on the business side. They have put...

Oct 2023
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(0)
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CIO

Product

athenaClinicals is very user friendly and easy to navigate. It is very logical. The steps align with...

Oct 2023
||
(0)
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CIO

Product

athenahealth falls short on some customized quality metrics. They tend to stay with more out-of-box...

Oct 2023
||
(0)
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CIO

Operations, Product

The vendor’s upgrades are very good. We know about them in advance, and the vendor’s communication,...

Oct 2023
||
(0)
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Director

Relationship, Operations

We hate when the vendor changes the system's look and feel. Providers don't like it when the vendor...

Oct 2023
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(0)
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Director

Relationship

We can get support from athenahealth, but their response time depends on how big our problem is...

Oct 2023
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(0)
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Director

Product

athenaClinicals is great with integrations. It is seamlessly integrated with our EHR, so we can pull...

Oct 2023
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(0)
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CIO

Relationship, Product

athenahealth does a good job trying to interoperate with other vendors. They are in a niche place...

Oct 2023
||
(0)
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CIO

Product

I think athenahealth could look at a multispecialty, multioffice setup. The system currently has a...

Oct 2023
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(0)
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CIO

Relationship, Product

We absolutely love the fact that athena provides back-end billing support and support for all the...

Oct 2023
||
(0)
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Director

Product

athenaClinicals is a nice system. It is stable, and it does what it is supposed to do with few...

Oct 2023
||
(0)
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Director

Product, Value

The vendor has come out with some really good things for athenaClinicals. The vendor has integrated...

Oct 2023
||
(0)
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Director

Product

We can make some changes in athenaClinicals, but with a web-based product, we are limited in some...

Oct 2023
||
(0)
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CIO

Loyalty, Product, Value

The product does not have an inpatient engine, so we can't buy it if we are trying to have a...

Oct 2023
||
(0)
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CIO

Culture, Value

athenahealth is good at not charging for every little thing, and they are up front if there is an...

Oct 2023
||
(0)
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COO

Product

A nice thing about athenaClinicals is that we are always using the most up-to-date software. The...

Oct 2023
||
(0)
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COO

Loyalty

athenahealth’s timelines around promises definitely become longer than what they originally tell us...

Oct 2023
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(0)
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COO

Relationship

athenahealth’s support is such a multitiered system. If we call their help desk team, that is like...

Oct 2023
||
(0)
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Director

Operations, Product

Some of my doctors have mentioned that they don't like having to click from one thing to another to...

Oct 2023
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(0)
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VP/Other Executive

Product

athenaClinicals is very easy for our providers. They use a lot of the accelerators that athenahealth...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Product

One thing that we love about athenahealth is that we meet regularly with our customer success...

Oct 2023
||
(0)
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VP/Other Executive

Culture, Value

From start to finish, athenahealth is invested because of the way their pay structure works. They...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Operations

athenahealth has a lot of layers. On a couple of occasions when we had some issues with documents...

Oct 2023
||
(0)
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VP/Other Executive

Product, Value

athenahealth's reporting tool is not robust enough. They have been working on that a lot. We have...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

I like athenahealth very much. They are focusing on our needs. Recently, we needed help with a...

Oct 2023
||
(0)
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VP/Other Executive

Product, Value

athenaClinicals has worked well for our practices. It is the only solution out there that integrates...

Oct 2023
||
(0)
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Director

Operations, Product

athenaClinicals’ biggest strength was how efficient it was in terms of documentation and orders. The...

Oct 2023
||
(0)
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Director

Operations

athenahealth hasn’t changed the way they do ongoing training, but what they have done is make the...

Oct 2023
||
(0)
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Director

Loyalty, Product

Our organization wants to do more, but athenahealth is not making enough progress for us to be able...

Oct 2023
||
(0)
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Director

Relationship

athenahealth’s support is really good. If there are deeper issues, we can call our product manager...

Oct 2023
||
(0)
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Director

Loyalty, Relationship

athenahealth has slowed down in terms of how big the updates have been and how big the changes have...

Oct 2023
||
(0)
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Director

Loyalty, Product

In athenaClinicals, the system will recognize that the doctor has been using a certain set of...

Oct 2023
||
(0)
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Director

Loyalty, Product

I was talking with a colleague about athenaClinicals, and they were on another platform. They were...

Oct 2023
||
(0)
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Director

Culture, Relationship

athenahealth does not try to piecemeal things. They basically tell us what a package is and tell us...

Oct 2023
||
(0)
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Manager

Operations, Product

After new user training with athenaClinicals, every single person ends by asking whether that is it...

Oct 2023
||
(0)
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Manager

Relationship

athenahealth’s agenda since they changed ownership has been divergent from our agenda to some...

Oct 2023
||
(0)
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Manager

Relationship

I'm a pretty high user of athenaClinicals, so by the time I reach out to athenahealth for help, I...

Oct 2023
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(0)
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COO

Loyalty

All things considered, I have learned to live with the parts of the system that I don't like....

Oct 2023
||
(0)
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COO

Product, Value

athenaClinicals is a good product. Based on what I know about other systems, it has MIPS and MACRA...

Oct 2023
||
(0)
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COO

Value

We are trying to move toward more A/R products. athenahealth has the products and abilities that we...

Oct 2023
||
(0)
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COO

Relationship

athenahealth eventually keeps their promises. It just takes a long time to get them to do things....

Oct 2023
||
(0)
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COO

Product, Value

There is no perfect EMR. With that said, athenaClinicals is a good EMR. I would tell everyone that....

Oct 2023
||
(0)
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Manager

Relationship, Operations, Product

We just did an upgrade for athenaClinicals, and it went pretty smoothly, but there were some things...

Oct 2023
||
(0)
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COO

Relationship

athenahealth assigns a customer service manager to each of their clients, so if we ever have a...

Sep 2023
||
(0)
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COO

Operations, Product

athenaClinicals is very intuitive and easy to use. The providers really like it. It has everything...

Sep 2023
||
(0)
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Manager

Product

I work on the business side of the office, so my experience with athenaClinicals is from the...

Sep 2023
||
(0)
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Manager

Product

I cannot think of anything that could be improved with athensClinicals. I like the system and it...

Sep 2023
||
(0)
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Manager

Relationship

athenaClinicals is very user friendly, and athenahealth has very accessible customer service people.

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty, Value

We are getting stuff done in athenaClinicals that we need to get done, but we may be paying more...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

athenahealth’s support model is horrible. If we report an issue to their support team, athenahealth...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

When athenahealth says they are going to have an update, they have the update. However, a lot of...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

Moving between screens in athenaClinicals takes effort, and the functionality is crotchety. It takes...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

athenahealth’s support model is horrible. We can phone in or log a case online, or athenahealth does...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

athenahealth is not proactive. If enough people report a problem, athenahealth will post it on the...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture, Product, Value

There is a reporting functionality in athenaClinicals, but it doesn't allow us to access much unless...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations, Product

athenahealth does some things well and other things not so well. athenaClinicals is very easy to...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

athenahealth has standard interfaces, and they are part of CommonWell, a health service information...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations, Product

The design for athenaClinicals is straightforward. We had a provider recently join us who had used...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

athenaClinicals' stability has its days. athenaClinicals was recently in maintenance mode for a...

Aug 2023
||
(0)
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Physician

Culture, Relationship

We are a bit in the dark about what athenahealth's vision is and how the vendor is using physician...

Jul 2023
||
(0)
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Physician

Relationship

We have had a lot of things we haven't been able to figure out in anthenaClinicals just by using the...

Jul 2023
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty, Product, Value

With all EMRs, including athenaClinicals, doctors take quite a bit of time. It would be a major time...

Jul 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

athenahealth has made it so that I can go in and do the customizations that I need instead of always...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

Customization is a double-edged sword. Not only does athenaClinicals allow me to make customizations...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

When we call and ask for a lot of things to happen or athenahealth has new updates, we are not...

Jun 2023
||
(0)
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 or  to see details.

Manager

Relationship

A lot of times, I find that when I call to speak with someone from the customer support team that I...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The system is simple to navigate. I was never trained per se on athenaClinicals, but I have a good...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sometimes we have to remind athenahealth a couple of times, but they keep their promises, and they...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The product’s biggest strength is its ease of use. The providers can use it, and it doesn't take...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product is great for the UDS reporting that we have to do because it is built into the system....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product is very good with UDS reporting, but sometimes it is very difficult to look for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

athenaClinicals offers a lot of things, but it can be difficult for us to find all of those things....

Jun 2023
||
(0)
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 or  to see details.

Director

Product

Our experience with athenaClinicals would improve if the vendor didn't take things away. We would...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Sometimes, we have to question the person at the other end of the phone when we call the vendor. We...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor has their messaging board on the side, and they are always telling us about things that...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an account manager, and sometimes we will call them to assist us with things. Then, they...

Jun 2023
||
(0)
 Thank you  Helpful

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Director

Operations, Product

When the vendor is going to do an upgrade, we can watch to see what the upgrade will look like. I...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

During the COVID-19 pandemic, no one really had the time to handle the vendor's upgrades. We just...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have to submit things to the PCMH annually. When we do that, we have to print out a separate...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With athenaClinicals, we would like to be able to make some changes to appointments. For example, if...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like the quality measures tab, the analytics, and the ability to see the dashboards. What makes me...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Something we would like to see is for the vendor to put the problem list in the actual care plan...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product, Value

athenahealth adapts quickly to new things that are added, particularly along the quality metrics...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

I want more control over what comes into the EMR from an integration perspective. We can get all...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

I am very satisfied with athenaClinicals. I am not looking for any other EMR. I have had the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Operations, Product

athenaClinicals updates automatically on the cloud, and that is a good thing because we don't have...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We have seen deficiencies in integration with athenaClinicals and the prescription drug monitoring...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Value

athenaClinicals is a very good program for outpatient and clinical settings. It is very reasonably...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture, Value

We have a per-encounter fee with athena. The more patients we see, the more money they get from us,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

We implemented the system in a new department, and there was nothing smooth about the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

I don't know where the vendor's call centers are, but a lot of times, athenahealth’s support...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

With this latest upgrade, athenaClinicals’ ease of use has gotten a little challenging. Sometimes it...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship, Product, Value

athenahealth is always tweaking different processes within athenaClinicals to save time, energy, and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

My staff and providers think that athenaClinicals is very user friendly, and they really do love...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

athenahealth is constantly working on athenaClinicals with their upgrades. There is a lot of communication....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The wait time for support is a little bit long; we may wait more than 72 hours before we get...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have something in surgical practices called a global period. That is something put in place by...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

From a scheduling perspective, we need some more rules. For example, athenaClinicals allows us to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The ability to do patient-record sharing within athenaClinicals has been very good. The system is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would like to see improved patient-record sharing and exporting documents to patients. We want to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

athenaClinicals is majorly lacking in a break-the-glass concept where we can put additional security...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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