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athenaClinicals Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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Ambulatory and Enterprise EMR Interoperability 2023: Are Deep Adopters Close to the Ideal?
Ambulatory and Enterprise EMR Interoperability 2023:
Are Deep Adopters Close to the Ideal?
March 2023
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User Commentary

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Physician

Relationship

It has gotten harder to reach out and talk to athenahealth’s support people over the last several...

Mar 2024
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Physician

Product

When there is a direct data feed into athenaClinicals, it ends up creating an excessive amount of...

Mar 2024
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Physician

Product

Overall, athenaClinicals is a good medical record system. I like the fact that it integrates the...

Mar 2024
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Physician

Product

Working with athenaClinicals drives me crazy because we want all the information to be right there...

Mar 2024
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Physician

Value

This solution has been instrumental in showcasing our hard work, negotiating better terms with our...

Mar 2024
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Director

Relationship

athenahealth doesn’t keep all their promises, but they do the best they can. Their system just...

Dec 2023
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Director

Operations, Product

I like that I'm used to athenaClinicals. Once I got familiar with the electronic health record, it...

Dec 2023
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Director

Product

athenahealth's product should have more ability to integrate. We use an external system, and there...

Dec 2023
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Director

Product

To improve my satisfaction with the product’s functionality meeting all my needs, athenahealth could...

Dec 2023
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Director

Loyalty

athenahealth is looking at some updates to their online check-in piece and the self-facing patient...

Dec 2023
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Director

Culture, Relationship, Product

athenahealth had some major issues with billing. The billing issues were really bad for a while....

Dec 2023
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Midsize/Large Ambulatory EMR 2022
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Comprehensive Ambulatory Platforms 2021
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EMR-Centric Virtual Care Platforms 2021
24 June 21    |   Aaron Gleave and Alex McIntosh
Though many ambulatory and acute care EMR vendors already had plans pre-COVID to create, acquire, or expand virtual care capabilities, the emergence of the pandemic obviously necessitated an accelerated development pace. Based 100% on vendor-provided information (not yet validated by KLAS), this report explores what virtual care capabilities are available from EMR vendors and how these solutions are being deployed. Many EMR vendors were invited to participate in this report; those who responded are included in the charts below. Part two of this report (scheduled for release later in 2021) will explore the actual customer experience for as many of these solutions as possible, regardless of vendor participation. Note: For information on the broader telehealth ecosystem (including telehealth technology from non-EMR vendors), see KLAS’ recent  Telehealth Ecosystem 2021 report .
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Information Blocking
12 May 21    |   Coray Tate and Paul Warburton
The final rule from the Office of the National Coordinator for Health Information Technology (ONC) regarding the 21st Century Cures Act went into effect April 5, 2021, and includes new regulations regarding interoperability and information blocking. Just before the rule’s start date, KLAS reached out to provider organizations to understand what they have done to prepare, what the biggest challenges were, and how they think the changes will impact interoperability. Feedback from 42 respondents is explored below.



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