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Relationship
ARStrat is knowledgeable, responsive, and very professional. For the time we have had them, they...
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Loyalty
We will be working with a new firm. The decision to go away from ARStrat is based somewhat on cost...
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Value
There is very little juice to squeeze out of what we send to ARStrat because the firm is a secondary...
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Value
The firm takes every improvement dollar very seriously. They celebrate every dollar increment that...
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Relationship
One of the things I appreciate about the firm is that the leaders we deal with don't change very...
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Relationship
ARStrat provides ad hoc reporting as we need it. During a specific project, they were able to...
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Relationship
ARStrat is very communicative and willing to try whatever strategies we need to try.
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Relationship
The firm always responds to emails regardless of the issue. They are always willing to jump on ad...
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Relationship, Relationship
ARStrat promised the world and delivered less. There is no consistent feedback from ARStrat. For...
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Value, Value
The amount that ARStrat has been able to collect has been little to none. The percentage of call...
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Relationship, Relationship
Some strengths of ARStrat are their timeliness and communication. ARStrat sends emails to me. If...
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Services
We had some disagreements about our contract with ARStrat. But after reviewing things, there were...
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Relationship, Relationship
I like working with ARStrat, and I like ARStrat’s staff. They work well with me. I like that they...
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Relationship, Relationship
ARStrat keeps us informed if they are switching to another system. They let us know what potential...
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Relationship, Relationship, Relationship
We have had issues with some of the firm's execution. I ding the firm a little for their...
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Relationship, Relationship, Relationship
Some people are empowered to help us. Our account manager told us they could do some things, but...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
The team we are working with says a lot of the right things. How long we stay with the firm will...
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Relationship, Relationship, Relationship, Services, Services, Services
We were surprised to learn that ARStrat does not have a client portal. Most bad debt firms, or most...
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Services, Services, Services
A big struggle is the filing process. We can't see what files the firm has, and the firm has to...
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Relationship, Relationship, Relationship, Services, Services, Services
We are working with ARStrat because we have some concerns that many of our accounts could fall below...
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Value, Value, Value
In comparison to bad-debt agencies we have worked with in years past, we haven't seen a big return...
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Operations, Operations, Operations
Our implementation timeline for the project ended up being incredibly long for a project of this...
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Relationship, Relationship, Relationship
One thing ARStrat does well is meet with us as frequently as we ask. We started meeting regularly to...
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Relationship, Relationship, Relationship
ARStrat is very responsive, professional, and knowledgeable. They are outstanding and do a great...
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Relationship, Relationship, Relationship, Services, Services, Services
I don't think that ARStrat is ahead of the curve when it comes to technology. There is a bit of a...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
I am working with a director, and they are the only person I have ever worked with or encountered...
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Services, Services, Services, Value, Value, Value
ARStrat’s rates and outcomes are competitive, which is what we want. We don't get any complaints. I...
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