KLAS Enterprises
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Corporate Responsibility

Our mission is to improve healthcare technology delivery by honestly, accurately, and impartially measuring vendor performance for our provider partners.

Making Greater Strides through the Collective Voice of Customers
Kent Gale, founder of KLAS, discusses why measuring vendor performance is critical to today’s healthcare challenges.

What We Do

KLAS helps healthcare providers make informed technology decisions by reporting accurate, honest, and impartial vendor performance data. Discover the KLAS Difference.

Why Providers Trust KLAS
Healthcare CIO’s share their perspectives about the reasons they trust KLAS as a source for vendor performance research.

How We Do It

KLAS independently monitors vendor performance through the active participation of thousands of healthcare organizations. KLAS uses a stringent methodology to ensure all data and ratings are accurate, honest, and impartial.

Providing a Transparent Window into What Users Think
Jared Peterson, KLAS EVP of Research Operations, illustrates the process for gathering and reporting vendor performance research.

Research results are offered to healthcare providers through the following mediums:

Performance Database — Real-time performance ratings for all of the markets, vendors, and products KLAS monitors (free access to healthcare providers)
Specialty Reports — A detailed look at the performance or perception of specific segments, as well as key issues within the vendor market
Advisory Services/Custom Research — Providers and vendors can engage KLAS to conduct custom research projects or deliver on-site consulting engagements

Quick Facts

  • KLAS conducts over 1,900 healthcare provider interviews per month, working with over 4,500 hospitals and over 3,000 doctor’s offices and clinics
  • KLAS is independently owned and operated
  • KLAS has ratings on over 250 healthcare technology vendors and over 900 products and services
  • KLAS publishes approximately 40 performance and perception reports per year
  • KLAS is headquartered in Orem, Utah, with independent researchers working throughout North America
  • The name KLAS is an acronym comprising a letter from each of the founders' names.