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Government Deadlines and Provider Needs Renew Market Energy for Homecare Technology

New KLAS report examines how ready providers feel their homecare vendors and products are to meet new industry expectations and CMS requirements.


Orem, Utah – September 27, 2011 – Rising interest in ACOs and heightened CMS regulations over Medicare dollar reimbursements are stirring market interest in homecare technology—a previously stagnant market—and increasing demands for interoperability with other systems. In preparing for the  recent report, Homecare 2011: New Expectations, New Market Energy, KLAS interviewed more than 300 providers in over 300 home health agencies to  better understand the increasing battle between best-of-breed and enterprise vendors.

Best-of-breed vendors tend to score higher across the board in the homecare market for meeting complex CMS regulations, but have little to offer providers in the way of interoperability. Enterprise vendors typically play the integration advantage in healthcare, but at present have a larger distance to cover. All providers said they are still miles from effectively sharing data electronically with hospitals. “There is a gap across the market,” said report author Erik Bermudez. “Usually enterprise vendors have an interoperability advantage, but that is not the case yet in homecare. Only a couple of vendors are sharing data with affiliated hospitals and clinics—and even they don’t do it well.”

More than half of the study participants expressed that, although their homecare solution allowed them to bill more quickly and accurately, it was difficult to prove their system’s ability to reduce costs.  Additionally, many providers are looking into telehealth as an emerging healthcare paradigm for remotely monitoring patient care and report that it is hard to justify the large, upfront IT purchase because the return on investment is unclear.

Homecare vendors find themselves in a two-tier market when it comes to performance scoring and a 12-point spread separates the leaders from the rest of the field. Findings for homecare best-of-breed vendors include: CareAnyware, Delta, HEALTHCAREfirst, HealthWyse, Homecare Homebase, Procura, and Thornberry. Enterprise vendors covered in the report are Allscripts, Cerner, McKesson, and MEDITECH. Epic’s solution has not yet reached the market penetration needed for inclusion in the report.

To learn more about homecare vendors and how each rated for their CMS regulation abilities, integration gaps, and technology offerings, the report Homecare 2011: New Expectations, New Market Energy is available to healthcare providers online for a significant discount off the standard retail price. To purchase, healthcare providers and vendors can visit www.KLASresearch.com/reports.

About KLAS
KLAS is a research firm specializing in monitoring and reporting on the performance of healthcare vendors. KLAS’ mission is to improve delivery by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from more than 4500 hospitals and more than 2500 clinics, KLAS delivers timely reports, trends, and statistics that provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services, medical equipment, and infrastructure vendors. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.com, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter at www.twitter.com/KLASresearch.