The overall performance rating is calculated from individual scores, each with equal weighting, from 15 criteria. The 15 performance criteria are measured using a rating scale of 1-9 (1=poor and 9=excellent) and “yes” or “no” when applicable. The performance criteria allow healthcare providers to rate the product/vendor in the areas of Sales & Contracting, Implementation & Training, Service & Support and General. Each question is weighted equally. The total score is based on a 100-point scale.
Criteria covered in service firm evaluations are as follows: