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User Commentary
Services
We have received information from R1, and it is more complex than it needs to be. I think it is...
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Relationship, Value
The information R1 has provided has yet to be audited, and the proof of how well this engagement is...
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Relationship, Value
Cloudmed originally proposed to us that they would go back further in time to clean up our...
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Loyalty, Value
We have always done the legwork to report our Medicare bad debt and our Medicaid eligible days for...
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Relationship
The Cloudmed team is knowledgeable and great team players. They have been patient with us while we...
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Value
With R1's services, we have discovered a substantial amount in terms of additional reimbursement to...
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Relationship
The firm makes everything easy to follow. In our world, we need documentation, so they supply the...
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Relationship, Services
With the work that the firm is doing, there are regulations they have to follow. It is not like we...
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Relationship
R1 purchased Cloudmed, and we are still meeting with the firm regularly, so there has been no change...
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Relationship, Services
The firm provides great feedback when they do work for us. For example, with Medicare bad debt,...
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Loyalty, Relationship
We put together a list of items that we wanted to accomplish for our DSH project. We also were...
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Services
There could be some hiccups along the way, but they are usually so minor that R1 can fix them within...
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Relationship
We would purchase from R1 again if the services stay the same and remain within the team. If the...
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Value
R1 does not charge for everything. If we have questions or if they come up with something, they...
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Relationship
We are really happy with the firm's service, attention to detail, and everything. We are not rushing...
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Relationship
I believe I would buy from R1 again. We have an established relationship, and we have been pretty...
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Relationship, Services
Some of R1’s representatives seem to always have their encryption turned on when they are emailing...
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Relationship, Services
An awful lot of the nature of R1’s work is they take our data, work their magic on it, and come back...
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Value, Value
R1’s price was competitive with firms that were not full service. With those other firms, we would...
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Relationship, Relationship
There could be a bit more communication from the firm. They are a very conservative firm, and their...
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Relationship, Relationship
The full service is a huge thing, and I don't know of other companies besides R1 that provide the...
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Relationship, Relationship, Operations, Operations
I wish R1 would communicate the results sooner. When we had our project completed, everything was...
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Services, Services
R1 may be more risk averse than other firms. They really get down to the last thing, and that thing...
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Operations, Services
Quite a bit of stuff with R1’s services, like zero pay, is still on spreadsheets. I don’t know...
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Relationship, Relationship
R1 does a really good job on government services. There is still a lot of stuff that we have to...
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Relationship, Relationship, Services, Services
I have dealt with a lot of companies, and Cloudmed is the top of the crop compared to any other...
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Relationship, Relationship
Everybody at the firm is so accessible. The biggest strength of the firm’s service is that their...
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Loyalty, Relationship
The first outcome I expected from the firm was to get the reimbursement that we could get in a...
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Relationship, Services
The firm has been really great with merging things to R1. They have made sure we haven't lost the...
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Relationship, Relationship, Operations, Operations
This project could be very painful on my end with limited staff, but Cloudmed does a great job with...
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Relationship, Relationship, Operations, Operations
At some point, having in-person meetings just with the executives would help. Everything we do is...
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Relationship, Services
We have requested some reopenings on certain reviews, and those reviews are still in process....
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Relationship
Cloudmed does an excellent job of meeting our expectations, and the firm assists with the audit work...
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Relationship, Relationship, Relationship
One of Cloudmed’s strengths is turning around deliverables in a timely manner. They do a good job.
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Relationship
In the beginning, Cloudmed didn't get back to us promptly to get the contract set up, and it took a...
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Relationship, Relationship, Relationship
Cloudmed is great; they do good work, and anybody I speak to is able to respond to my questions...
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Relationship, Relationship, Relationship, Services, Services, Services
Cloudmed’s people are experts at data mining and understanding issues at an individual patient...
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Value, Value, Value
We have been on a pretty good contract price with Cloudmed.
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Relationship, Relationship, Relationship
We have a great relationship with Cloudmed. Cloudmed provides what we ask them to do and gives us...
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Relationship, Relationship, Relationship
Cloudmed is amazing. We have been working with some of the Cloudmed people for years, so I would...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
The only reason I am not fully satisfied with the firm overall is that some things have been a...
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Relationship, Relationship, Relationship, Relationship
I have a personal relationship with the firm’s top executives. I know a lot of the people there, and...
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Relationship, Relationship, Relationship, Relationship
Cloudmed is very pleasant to work with. They are very knowledgeable, and the projects have gone...
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Relationship, Relationship, Operations, Operations, Operations, Operations, Services, Services, Services, Services
The firm is doing what they can, but it would be helpful if they had more updates on the status of...
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