Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Culture
The solution we had prior to Xpeditor was absolutely horrible. Xpeditor is so much better. But...
Login or Create an Account to see details.
Value
We pay for everything with Xpeditor. They charged us for every single modifier we had to do for our...
Login or Create an Account to see details.
Relationship, Operations
We don't even notice when Quadax does an upgrade. We will get an email if they are doing something,...
Login or Create an Account to see details.
Relationship, Operations
When we originally went on Xpeditor, the Quadax people were on-site for a while. And before...
Login or Create an Account to see details.
Relationship, Product
There are some things that we want to do in Xpeditor that we can't, like if we need a certain report...
Login or Create an Account to see details.
Product
Xpeditor is very easy to use, but I would like to be able to create custom colors for the solution...
Login or Create an Account to see details.
Relationship
It used to be that when we needed something, we just contacted our Quadax representative, and they...
Login or Create an Account to see details.
Relationship
We have been with Quadax for many years. We have had challenges, and there have been ups and downs....
Login or Create an Account to see details.
Culture, Value
Quadax failed to tell us that we were missing some information, and that meant that a service we...
Login or Create an Account to see details.
Relationship
Quadax's team is very knowledgeable about their product. We want to rely on help from Quadax to make...
Login or Create an Account to see details.
Product
We can get many types of reports out of the system. There are probably hundreds of options, and...
Login or Create an Account to see details.
Relationship
At Quadax, I absolutely have a representative I can reach out to. The call center is very good with...
Login or Create an Account to see details.
Value
Every time we want a new payer to electronically download their remittances to Xpeditor, there is an...
Login or Create an Account to see details.
Relationship, Operations, Product
Quadax has been doing very well for us. We implemented a process where the claims from our EMR go to...
Login or Create an Account to see details.
Operations, Product
There are a lot of times when Xpeditor gets slow and clunky and we have to click a button and wait a...
Login or Create an Account to see details.
Loyalty
We went to one of the vendor’s big meetings previously, and they talked about a lot of good things...
Login or Create an Account to see details.
Relationship
There has been a large delay in the tickets I have put in. The process used to be a lot faster. I...
Login or Create an Account to see details.
Relationship
If I call, the vendor's people are very helpful on the phone. In the past six months, I have...
Login or Create an Account to see details.
Relationship
We have a new representative. Our old representative was a very nice person. Sometimes I felt like...
Login or Create an Account to see details.
Operations, Product
We went live with a new process in the past, and there were some bumps along the way and things that...
Login or Create an Account to see details.
Relationship
Quadax implemented a new customer service platform, which has been terrible. They used to have a...
Login or Create an Account to see details.
Product
In Xpeditor, it is easy to see the claims and the errors and split them into groups so each person...
Login or Create an Account to see details.
Relationship, Product
We have some issues with the rule writing in Xpeditor. I have to write my own rules, and if they...
Login or Create an Account to see details.
Operations
When we ask for training, Quadax will give it to us, but we have to initiate the conversation.
Login or Create an Account to see details.
Operations
I had a training for Xpeditor that was very amazing. I learned a lot. The vendor dropped down to my...
Login or Create an Account to see details.
Operations
It is hard to get training for Xpeditor when we first start. Maybe my situation isn’t common, but it...
Login or Create an Account to see details.
Product
Understanding Quadax’s reports is a bit difficult. Sometimes I can’t understand why the payer is...
Login or Create an Account to see details.
Product
Xpeditor runs pretty smoothly. It is fairly easy to manipulate most of the time, and it is pretty...
Login or Create an Account to see details.
Relationship
Quadax could get better at communication. They send out a lot of emails already, and that is...
Login or Create an Account to see details.
Product
We use a lot of the front-end rejection reports. Those are helpful. And we run the bucket aging...
Login or Create an Account to see details.
Product
With Quadax, we are missing some of the reporting I would like. The claims could probably have more...
Login or Create an Account to see details.
Product
I thoroughly enjoy Xpeditor. We have our own controls that allow us to do a lot of things in the...
Login or Create an Account to see details.
Relationship
The only issue we have is that there was a nationwide ransomware attack on a certain vendor. That...
Login or Create an Account to see details.
Product
The specific claims reporting feature that we find beneficial in Xpeditor is the age selector. That...
Login or Create an Account to see details.
Relationship
Overall, Xpeditor is a great product. I’m really satisfied, but right now, the biggest strength is...
Login or Create an Account to see details.
Relationship, Product
I would suggest to the vendor to possibly look into the coordination of benefits section on the...
Login or Create an Account to see details.
Relationship, Product
Quadax put a new tracking system in for tickets or problems with accounts. That system has been...
Login or Create an Account to see details.
Relationship
Some of Quadax’s own staff members don’t understand the workflow very well. I don't think our...
Login or Create an Account to see details.
Product
I like the claim editing or claim scrubbing process. It helps us to get clean claims submitted to...
Login or Create an Account to see details.
Relationship
Quadax recently made changes in our area to the EDI department, our support, and our representative....
Login or Create an Account to see details.
Product
Quadax's system is actually interfaced with our Epic system, so Epic's system scrubs the claims, and...
Login or Create an Account to see details.
Operations, Product
With multiple providers, we have client codes and stuff like that, so I would like to have a better...
Login or Create an Account to see details.
Relationship, Operations, Product
I would like Xpeditor to have better EOBs for claims that are being sent. The way that Xpeditor...
Login or Create an Account to see details.
Culture, Relationship
Quadax keeps all promises with us. They do very well at trying to make sure everything is good. The...
Login or Create an Account to see details.
Relationship, Product
There isn't a lot of change with the delivery of new technology, but if something does come down,...
Login or Create an Account to see details.
Relationship
When we log a ticket, it just takes a little while for the vendor to get back to us, or we never...
Login or Create an Account to see details.
Product
Some of the screens and some of the reports are just not user friendly to read. We have been using...
Login or Create an Account to see details.
Value
I would tell a peer looking to purchase the solution that it is a product that does work. It...
Login or Create an Account to see details.
Product
The reporting capability I find to be beneficial is claim rejection reports. We use those quite a...
Login or Create an Account to see details.
Product
What I like most about Xpeditor are the edits on the claims so that we can fix and clean the claims...
Login or Create an Account to see details.
Product
With Xpeditor, there are always options to look at how the different users, financial classes, or...
Login or Create an Account to see details.
Operations
The initial training was not so good, but the ongoing training is very good. I'm pretty comfortable...
Login or Create an Account to see details.
Product
The vendor covers everything I need when it comes to claims functionality. I like that I can drill...
Login or Create an Account to see details.
Product
With some of the reporting, I would like it to be a little more detailed and automated. I would like...
Login or Create an Account to see details.
Culture, Value
With Quadax, everything is one charge no matter what we call for.
Login or Create an Account to see details.
Relationship
We can very easily get ahold of Quadax’s support team and get something resolved quickly. Also, we...
Login or Create an Account to see details.
Loyalty
The vendor absolutely keeps their promises. That is the main reason that I would recommend them or...
Login or Create an Account to see details.
Relationship
People from Quadax come on-site multiple times a year. That is rare. We like that Quadax is...
Login or Create an Account to see details.
Loyalty, Product
The vendor is expanding the decision intelligence part of their product, and that part is easy to...
Login or Create an Account to see details.
Product, Value
I use Xpeditor to get our clean claims rate. It is nice to be able to see errors. We have calls with...
Login or Create an Account to see details.
Relationship, Operations
Our Quadax representative is good about doing all our training.
Login or Create an Account to see details.
Relationship
Quadax is proactive. I get emails frequently if something is going on.
Login or Create an Account to see details.
Operations, Product
Overall, I like how Xpeditor is easy to navigate once people learn it. There is still a lot of stuff...
Login or Create an Account to see details.
Loyalty, Relationship
I would recommend Xpeditor. The vendor has great customer support. The product usually works very...
Login or Create an Account to see details.
Product
Some of the reports are cumbersome and difficult to run. Many of them cannot be automated to come to...
Login or Create an Account to see details.
Relationship, Product
We would like reports that show us the productivity of the workers, the dollar amount of claims that...
Login or Create an Account to see details.
Loyalty, Relationship, Product
With the new changes in the Provider Network Management system, we are no longer able to make...
Login or Create an Account to see details.
Value
Any additional products we would like, such as a claim management system that can tell us whether a...
Login or Create an Account to see details.
Relationship
There have been a few issues with upgrades, with claims on our side, and with things that we have...
Login or Create an Account to see details.
Relationship
When we have issues, we have to file tickets, and the vendor’s ticket process is a bit cumbersome....
Login or Create an Account to see details.
Product
We don't get many new things for the product. Everything pretty much stays steady.
Login or Create an Account to see details.
Relationship
Usually, if we are having problems, our representative and their direct boss will get right on with...
Login or Create an Account to see details.
Product
There is always room for improvement with anything, but Xpeditor has a lot of improvements over our...
Login or Create an Account to see details.
Product
On the aging report that is generated in Xpeditor, we can pick aging dates from 3 days up to 30 days...
Login or Create an Account to see details.
Operations
Quadax made a lot of efforts to try to give us all the training that we needed, but there probably...
Login or Create an Account to see details.
Relationship
Quadax’s customer service has been top notch. They do regular site visits. We have a dedicated team...
Login or Create an Account to see details.
Relationship, Operations, Product
We have hiccups a lot, but those are not necessarily driven by Quadax; they are driven by the payers...
Login or Create an Account to see details.
Relationship
We changed our contact person at Quadax. The new person is learning things, but we were so confident...
Login or Create an Account to see details.
Operations
Our initial implementation was on us, and we had a great implementation specialist who worked very...
Login or Create an Account to see details.
Value
Quadax is very good at avoiding charging for every little thing. They tell us right up front if...
Login or Create an Account to see details.
Relationship
Everybody could do better on support. It depends on how busy Quadax is, but the web support is...
Login or Create an Account to see details.
Product
With integration, if there is something we can do in our system, we want to do it, but if we can't...
Login or Create an Account to see details.
Loyalty, Product, Value
I have always enjoyed Quadax. We have goals for our A/R days, and we get really close, have a...
Login or Create an Account to see details.
Relationship, Operations, Product
Quadax does updates regularly. I can't say much about the new technology; the technology is just...
Login or Create an Account to see details.
Loyalty, Product
The claims reporting feature that I find particularly beneficial is the one that identifies the...
Login or Create an Account to see details.
Product
We have the best of both worlds because we have the claims section and also the denials section. We...
Login or Create an Account to see details.
Relationship, Product
My one issue with Xpeditor is that sometimes when the claims return to providers, we don't always...
Login or Create an Account to see details.
Loyalty, Product
When the claims are returned to the providers, they come directly into the Xpeditor queue, and we...
Login or Create an Account to see details.
Product
Xpeditor is user friendly. We can search by claims by name, dates of service, and type, and then all...
Login or Create an Account to see details.
Relationship
Sometimes the vendor's communication about upgrades is later than it should be, and we find out...
Login or Create an Account to see details.
Relationship, Value
For the most part, Quadax does well with not charging for every little thing. The Quadax...
Login or Create an Account to see details.
Product
We can set Xpeditor up to our specifications. It is very user friendly, but maybe that is just...
Login or Create an Account to see details.
Relationship
Recently, we have needed to add some access to Xpeditor. I reached out to the representative who I...
Login or Create an Account to see details.
Product
I love the reporting on the payer-rejected claims available in Xpeditor. It breaks the claims down...
Login or Create an Account to see details.
Product
It is very easy to find things in Xpeditor, and I like the ease of how it is set up. The solution...
Login or Create an Account to see details.
Relationship, Product
One of the biggest hang-ups that we have in Xpeditor is when we are working on a remittance with an...
Login or Create an Account to see details.
Relationship, Product
When there was an issue with the solution, it took weeks for anything to be done. Because of that,...
Login or Create an Account to see details.
Culture, Product
There are some Quadax-generated standard reports where I can see how much money we billed out at a...
Login or Create an Account to see details.
Operations, Product
Quadax needs to update their edits. Their edits are good, and I will give the vendor kudos for...
Login or Create an Account to see details.
Product
There are some limitations to Xpeditor that I was not aware of when we purchased it. For example, we...
Login or Create an Account to see details.
Product
We like the clear look of the explanations of benefits. Quadax has made those very easy to read and...
Login or Create an Account to see details.
Product
I was very disappointed with some things after we went live. For example, Xpeditor has a tool where...
Login or Create an Account to see details.
Operations
Quadax was very good in our implementation phase, and the people who came on-site and integrated the...
Login or Create an Account to see details.
Relationship, Product
When it comes to integration, Quadax’ stance is that we need to do all we can in our other solution...
Login or Create an Account to see details.
Relationship
The vendor that we worked with before was horrendous, so the folks at Quadax are 100% better than...
Login or Create an Account to see details.
Relationship
When I reach out to Quadax, I expect them to be knowledgeable of the industry as a whole, not just...
Login or Create an Account to see details.
Relationship, Operations, Product
The product's upgrades have been seamless. If there are any upgrades, we don't notice a problem. If...
Login or Create an Account to see details.
Relationship
The support is very good. We have not had any problems with customer service. We have one person we...
Login or Create an Account to see details.
Product
The product is pretty user friendly. The reports that we can run out of it are good and tell us what...
Login or Create an Account to see details.
Relationship, Product
My biggest problem with Xpeditor is that when I get a claim rejection, I get a code about the reason...
Login or Create an Account to see details.
Product
Xpeditor seems very antiquated compared to a lot of the other programs that I have used. Other...
Login or Create an Account to see details.
Relationship, Product
I find it hard sometimes to find the reports and the different things that I need to find in...
Login or Create an Account to see details.
Product
The individual Medicaid areas all seem to request for claims to be submitted differently. I don't...
Login or Create an Account to see details.
Relationship, Operations
I would like more communication from Quadax when updates are done, and I would like the actual cheat...
Login or Create an Account to see details.
Product
We have started looking at our takebacks. Claims that have been reversed are taken back in an EOB....
Login or Create an Account to see details.
Product
I would like to be able to see more clearly whether the files that I have tried to upload have...
Login or Create an Account to see details.
Culture, Relationship
We provide a certain specialty, and the vendor told us that they could handle that specialty....
Login or Create an Account to see details.
Culture
Quadax was pretty clear about what they were going to charge us and how they were going to do that....
Login or Create an Account to see details.
Product, Value
Xpeditor is leaps and bounds above our last clearinghouse. It helps us catch a lot of billing errors...
Login or Create an Account to see details.
Relationship, Operations
I like Quadax. We had a representative from Quadax assigned to us when we first came on board, and...
Login or Create an Account to see details.
Relationship
Quadax strives to be a good partner. One thing I like about our clearinghouse is that when there is...
Login or Create an Account to see details.
Operations
We can create rules in the system about what we want to audit our claims on. Quadax needs to do a...
Login or Create an Account to see details.
Culture
Quadax’s prices are fair. We had a few questions on invoices, but things were explained in an easily...
Login or Create an Account to see details.
Product
Xpeditor can be a little cumbersome sometimes. There are various places where we have to go to...
Login or Create an Account to see details.
Relationship, Operations
When we need something from Quadax, we email some of the people who helped us implement the...
Login or Create an Account to see details.
Operations
Quadax’s normal implementation processes generally take much longer, but they were able to speed...
Login or Create an Account to see details.
Culture, Relationship
We have had some challenges with a certain entity, but Quadax has always been in communication in...
Login or Create an Account to see details.
Product
Xpeditor does what it needs to do on its end to scrub or correct the claims for state laws that are...
Login or Create an Account to see details.
Relationship, Operations
Quadax has been very helpful so far. Everything went great with the implementation of Xpeditor. We...
Login or Create an Account to see details.
Operations
Some of the things in Xpeditor were a little confusing without training. It was good once we got the...
Login or Create an Account to see details.
Culture, Product
Xpeditor works exactly like Quadax said it would. I would tell someone that as a clearinghouse,...
Login or Create an Account to see details.
Product
Xpeditor works really well. The solution has reporting on whether the claims were expected and...
Login or Create an Account to see details.
Relationship, Product
Quadax has been changing some things, and right now, their denial management piece doesn't have some...
Login or Create an Account to see details.
Culture, Relationship
We have some strange issues at times. For example, if a payer rejects a claim but the claim doesn't...
Login or Create an Account to see details.
Product
The vendor’s reports look great, but we don't ever use them. Other than the reports, I like...
Login or Create an Account to see details.
Product
Xpeditor’s integration works great. It pops back into our EHR and lets us know when a claim has been...
Login or Create an Account to see details.
Product, Value
The product is great until it comes to secondary claims. For every insurance company, things have to...
Login or Create an Account to see details.
Product, Value
The product is great. It makes my life easier because I get more clean claims out the door. I think...
Login or Create an Account to see details.
Product
There is one thing I wish we had better access to. In our old system, we could hit a button and...
Login or Create an Account to see details.
Product
On the clinic side, there can be a bit of lag when we are downloading claims with Xpeditor.
Login or Create an Account to see details.
Operations, Product
It seems like there are many different ways we can set things up. I wish the vendor were more...
Login or Create an Account to see details.
Operations
The vendor should offer some additional training or guides on how to utilize some of the setups we...
Login or Create an Account to see details.
Product
I like the ease of use of the initial claim aspect of the product. I have used that myself as an...
Login or Create an Account to see details.
Product
The remittance side of the product is very easy to use and manipulate to find what we need. We can...
Login or Create an Account to see details.
Value
We have not had any problems with Xpeditor. It is pretty smooth. We only pay a yearly fee. That is...
Login or Create an Account to see details.
Operations
The initial training from Quadax was good, but they don’t offer a lot of other training, at least we...
Login or Create an Account to see details.
Relationship
Quadax is my favorite vendor ever. Their support is phenomenal and far better than the support of...
Login or Create an Account to see details.
Product
Xpeditor is outstanding. It has very robust capabilities, and there isn't anything that the vendor...
Login or Create an Account to see details.
Culture
Quadax is very transparent, fair, and up-front in their pricing. If I request something that...
Login or Create an Account to see details.
Relationship, Operations
If I have an idea about something for the system, Quadax is very good at sending my idea to their...
Login or Create an Account to see details.
Loyalty
We decided to move away from Quadax's system because we wanted to consolidate our systems.
Login or Create an Account to see details.
Loyalty, Relationship
I would never voluntarily switch away from Quadax. They have great customer service, and they are...
Login or Create an Account to see details.
Product
I like the ability to edit claims through Xpeditor, and the information that it gives us back in the...
Login or Create an Account to see details.
Loyalty
We switched to Quadax because I liked Xpeditor much better than the clearinghouse my organization...
Login or Create an Account to see details.
Relationship, Product
I love Xpeditor. Quadax works so well with us from a customer service standpoint if we have any...
Login or Create an Account to see details.
Product
We like the appearance of Xpeditor and being able to create statuses to hold our claims if there is...
Login or Create an Account to see details.
Relationship
We recently got new representatives, and they are still learning the process for our facility....
Login or Create an Account to see details.
Relationship, Product
I have worked personally with several clearinghouses, and Xpeditor by far exceeds the solutions I...
Login or Create an Account to see details.
Value
When we needed something edited in Quadax, we used to get charged, and they would build the custom...
Login or Create an Account to see details.
Relationship
Our Xpeditor representatives are always very good at letting us know what changes are coming with an...
Login or Create an Account to see details.
Relationship, Operations
Since we have been with our EHR vendor, we haven't used as many Quadax reports as we used to because...
Login or Create an Account to see details.
Relationship
We have a very great relationship with our leaders at Quadax. One of the major leaders who has been...
Login or Create an Account to see details.
Loyalty, Product
I like the detail Xpeditor provides when I am looking at reporting. If I want to look at all my...
Login or Create an Account to see details.
Relationship
The Quadax representatives could have better communication with us. That seems to have gotten worse...
Login or Create an Account to see details.
Culture, Operations
Sometimes when Quadax rolls things out, it seems like not everything was looked at. I don't know...
Login or Create an Account to see details.
Operations
The process to integrate Xpeditor with our EMR is not moving as quickly as we would like it to....
Login or Create an Account to see details.
Relationship
We love Quadax’s executive involvement. When we ask them for things, they are very quick to help us....
Login or Create an Account to see details.
Relationship
This might not be all Quadax’s fault, but I have been having some rejections lately, and I don’t...
Login or Create an Account to see details.
Relationship, Operations
I used to have one Quadax representative that I would go to for everything, and they were really on...
Login or Create an Account to see details.
Relationship
Quadax changed the support process, so if we have a question or a problem, we can call in. Then a...
Login or Create an Account to see details.
Relationship
Businesses, including Quadax, are short staffed, and that is the way things are.
Login or Create an Account to see details.
Product
Xpeditor is pretty simple to use, and as long as the claim is clean, getting claims out the door is...
Login or Create an Account to see details.
Relationship
Quadax recently updated their client services portal, and that has been extremely difficult. They...
Login or Create an Account to see details.
Relationship
It seems like the vendor's staff members lack knowledge. We don't really have a go-to person from...
Login or Create an Account to see details.
Culture, Loyalty, Relationship, Product
We have had a lot of issues with the system recently. We aren't getting our electronic remits. We...
Login or Create an Account to see details.
Relationship, Operations
Quadax has classes I can take online for training. I have a few representatives from Quadax who will...
Login or Create an Account to see details.
Relationship
Quadax is my go-between for my state's department of Medicaid, who we can never get ahold of. Quadax...
Login or Create an Account to see details.
Loyalty, Product
We had our last solution for years, and Xpeditor is so much better than it; it scrubs our claims a...
Login or Create an Account to see details.
Relationship
I like Quadax’s edits, and their research on edits for claims impresses me. I like the level of...
Login or Create an Account to see details.
Culture, Relationship, Product
There are some instances where we can have a lot of missing remittance files. I don't know exactly...
Login or Create an Account to see details.
Operations
We really haven't had any ongoing training from Quadax. That is not to say they haven't put training...
Login or Create an Account to see details.
Relationship
Xpeditor is a very easy system. Quadax is pretty good at sending emails when they find things have...
Login or Create an Account to see details.
Relationship
Nobody is going to call and ask what I think of Quadax. If somebody wanted to talk about patient...
Login or Create an Account to see details.
Culture, Product
Xpeditor works as designed. I don't think we have any issues with it. We have issues with payers not...
Login or Create an Account to see details.
Product
We had a backlog of remittances, and Quadax had to work out bugs and stuff with Medicaid to get...
Login or Create an Account to see details.
Product
Our old product did things so much better than Xpeditor does. Xpeditor is adequate, but the other...
Login or Create an Account to see details.
Culture, Product
Recently, we have had a lot of trouble with getting remits. Some of that has been because of payers,...
Login or Create an Account to see details.
Operations, Product
Quadax did an upgrade recently, and that upgrade has been difficult to say the least. It has caused...
Login or Create an Account to see details.
Relationship
I am not going to shout that we use Xpeditor from the mountaintops, but if someone were to call me...
Login or Create an Account to see details.
Relationship
The vendor's support is actually really good. However, the vendor doesn't always have answers when...
Login or Create an Account to see details.
Relationship
We used to be able to see all of the cases and tickets that had been sent to the vendor by any...
Login or Create an Account to see details.
Relationship
Most of the stuff we receive from Quadax is reactive, or they just share what they hear from other...
Login or Create an Account to see details.
Relationship
We have a few representatives at Quadax that we communicate with all the time, but I don't know...
Login or Create an Account to see details.
Loyalty
If someone wanted to do electronic billing, I might recommend Xpeditor. The product is fine, and we...
Login or Create an Account to see details.
Relationship, Product
The claims challenges we have encountered haven't been Quadax's fault. Our issues have been with...
Login or Create an Account to see details.
Operations
Quadax constantly does updates. Occasionally, they will have to pull back on an update when they...
Login or Create an Account to see details.
Relationship
I have never had an issue with Quadax's support. The vendor is transparent about the people above...
Login or Create an Account to see details.
Product, Value
Xpeditor does pretty well on claims statusing, and it is pretty good with Medicaid changes. We send...
Login or Create an Account to see details.
Relationship, Product
We can't send electronic attachments with claims in Xpeditor, and our vendor has told us we can't do...
Login or Create an Account to see details.
Relationship
Quadax has probably spoiled me for a lot of vendors because Quadax is on top of things when we file...
Login or Create an Account to see details.
Relationship
We have had a lot of issues with a payer, and Quadax has been 100% helpful in keeping us updated and...
Login or Create an Account to see details.
Product
I use the product’s reporting function a lot, and it is very easy to navigate. I love that we can...
Login or Create an Account to see details.
Relationship, Operations
If something has changed within their functionality, Quadax updates us so that we can get the...
Login or Create an Account to see details.
Relationship, Product
Any statuses that we get back from Quadax go right back into our EHR, and I have never had issues...
Login or Create an Account to see details.
Relationship
We have an account representative from Quadax that we meet with regularly. It doesn't matter if we...
Login or Create an Account to see details.
Relationship, Operations
The vendor has regular lunch-and-learn meetings, and I hope they continue those meetings because...
Login or Create an Account to see details.
Relationship
I have worked with a lot of billing systems, and Xpeditor is the best I have ever worked with. We...
Login or Create an Account to see details.
Relationship
I have been using Quadax for many years, so we have had many representatives in the time I have been...
Login or Create an Account to see details.
Relationship, Operations
In terms of upgrades, there really hasn't been anything new or improved with Quadax. The changes the...
Login or Create an Account to see details.
Relationship
Quadax is really good at sending out emails with payer notices and things like that.
Login or Create an Account to see details.
Relationship
If Quadax improved their ticketing system and their support, then we would be happier.
Login or Create an Account to see details.
Product
The Xpeditor product is very user friendly in viewing and fixing the claims compared to other...
Login or Create an Account to see details.
Relationship
We aren't happy with the customer service that we have received from Quadax or the ticket system...
Login or Create an Account to see details.
Relationship
Quadax’s lack of understanding of certain specialties has caused issues in the past with our claims...
Login or Create an Account to see details.
Relationship, Operations
The vendor’s greatest strength is the ongoing support we get because we have recurring meetings with...
Login or Create an Account to see details.
Product
We love the way that the queues are set up. We can personalize them for the users. We also like the...
Login or Create an Account to see details.
Relationship, Product
The vendor’s reporting tools are great because of the variety of ways that they can report different...
Login or Create an Account to see details.
Culture, Relationship
Quadax is really good at getting back to us and working through issues with us. They are always on...
Login or Create an Account to see details.
Culture, Relationship
The vendor does the best they can with remittance management. They do the best they can to satisfy...
Login or Create an Account to see details.
Culture, Value
Quadax is very clear with their up-front charges. If there is something that we need to have done,...
Login or Create an Account to see details.
Relationship
Quadax is constantly in touch with the insurance and healthcare industries. Quadax's involvement...
Login or Create an Account to see details.
Operations, Product
I like the simplicity of Xpeditor. It was easy to train people on Xpeditor, and it flows well....
Login or Create an Account to see details.
Relationship
Xpeditor is an extremely important part of what we do in the billing department. We go to Quadax to...
Login or Create an Account to see details.
Relationship
I love the vendor’s support team. They are very helpful, they will call back, and I am able to...
Login or Create an Account to see details.
Loyalty, Value
If another hospital were looking for a vendor, I would absolutely suggest Quadax. I have been...
Login or Create an Account to see details.
Relationship
We lost our Quadax representative. That person was phenomenal, but the vendor is still looking for a...
Login or Create an Account to see details.
Relationship, Operations
When the vendor comes on-site, my staff members have questions ready about anything that we need to...
Login or Create an Account to see details.
Relationship, Product
The vendor has added a denial management queue for us. Our claims that have been denied and have...
Login or Create an Account to see details.
Loyalty, Relationship
We have a really good relationship with Quadax because we have so many different programs and we...
Login or Create an Account to see details.
Loyalty
As far as I know, Quadax is part of our long-term plans. Xpeditor has been working well for us so...
Login or Create an Account to see details.
Relationship, Product
Xpeditor's biggest strength is the fact that it is easy to use. It gives us our edits when we...
Login or Create an Account to see details.
Product
Some of our staff members are more comfortable with the product because they use it more than others...
Login or Create an Account to see details.
Relationship
Quadax is good at proactive service. If we need to know something, there is a message on our board....
Login or Create an Account to see details.
Relationship, Product
Sometimes the Xpeditor claim status is not very clear. We would like to see more specific denial...
Login or Create an Account to see details.
Operations
We would like to see Quadax offer training maybe at two different times rather than only one time a...
Login or Create an Account to see details.
Relationship
Time frames were always a concern of ours with Quadax. They have always kept their promises, but the...
Login or Create an Account to see details.
Operations
Xpeditor is very easy to use, and the workflows are straightforward. With the appropriate training,...
Login or Create an Account to see details.
Relationship
We had a few escalated meetings with Quadax. They escalated things to their senior leadership, who...
Login or Create an Account to see details.
Loyalty, Relationship
We decided Xpeditor was no longer a good fit for our organization. We saw a lack of vision with...
Login or Create an Account to see details.
Loyalty, Value
Xpeditor could use some reporting improvements. Our satisfaction with Xpeditor’s strength of...
Login or Create an Account to see details.
Product
There is not a lot of integration with Xpeditor.
Login or Create an Account to see details.
Culture, Relationship
Quadax is a long-term vendor with us, and they have a pretty good footprint in our state. They are...
Login or Create an Account to see details.
Relationship, Product
Xpeditor’s reporting is very lacking. The system doesn't have the ability to get at the data, and it...
Login or Create an Account to see details.
Operations
We don’t get a lot of training from Quadax.
Login or Create an Account to see details.
Product
I very much like Xpeditor for the end user because it gives them a visual of what a UB04 form looks...
Login or Create an Account to see details.
Product
Xpeditor’s upgrades come on a regular basis, and Quadax tells us what differences are going to be...
Login or Create an Account to see details.
Culture, Relationship
We have regular meetings with our Quadax representative to go over our clean claim rates, and that...
Login or Create an Account to see details.
Operations
I would like to see more training videos on how to maneuver in Xpeditor. I have had to personally...
Login or Create an Account to see details.
Product
I like the product’s express fillers and the control I have now that I understand them better. As a...
Login or Create an Account to see details.
Loyalty, Relationship
Quadax has been very easy to work with. We are going to a new EMR, and getting information out of...
Login or Create an Account to see details.
Loyalty
We hope the product isn't part of our long-term plans, but we don't know what is better out there.
Login or Create an Account to see details.
Product
The system gives us good feedback on what websites show. Sometimes a commercial insurance will say...
Login or Create an Account to see details.
Operations
The system's implementation went really well considering that the vendor only had so much time to...
Login or Create an Account to see details.
Operations
We haven't received any other training for the system, but I don't know whether there would be...
Login or Create an Account to see details.
Product
Xpeditor is better than what we had before, but there are some things in Xpeditor that are really...
Login or Create an Account to see details.
Relationship, Product
We haven't asked for any new technology, and the vendor hasn't changed anything or given us anything...
Login or Create an Account to see details.
Relationship
The vendor does what we ask. If we have a support question, then they will answer it right away....
Login or Create an Account to see details.
Product
I would tell others who were looking into the system that it has the information that they need...
Login or Create an Account to see details.
​
Featured Report
Preferences