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User Commentary
Relationship, Relationship
When something happens in the system, the vendor will communicate with us.
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Relationship, Relationship, Product, Product
For us to be more satisfied with the system in the future, I would like to see more stability in the...
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Operations, Operations, Product, Product
When there are upgrades for Philips Tasy HTML5, our internal team has to put forth a lot of effort...
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Operations, Operations, Product, Product
Philips Tasy HTML5 is a complex tool, and there are difficulties in usability, so Philips’ training...
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Relationship, Relationship
We have a good relationship with Philips' executives, and most of what we need to get resolved gets...
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Culture, Culture, Relationship, Relationship, Product, Product
Philips doesn’t keep all their promises. For example, we have the electronic file, and the...
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Value, Value
The vendor doesn’t avoid charging for every little thing right off the bat. Philips always tries to...
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Relationship, Relationship
We have a lot of support during upgrades and so forth, but that is because Philips can't do an...
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Relationship, Relationship
Any service order that comes in is done through web support. Very little is done in person. We have...
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Operations, Operations
There is no continuous training, only the initial training. The initial one was good, but it is too...
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Product, Product, Value, Value
The product supports our organization’s integration goals, but it does it with a lot of delay. The...
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Loyalty, Loyalty
We have completely changed everything since our go-live, but the clinical part was relatively good....
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Relationship, Relationship
It is important to make a distinction between the service we receive from the Philips support team...
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Product, Product
In Brazil, Philips Tasy Java fulfills all of the government's regulatory requirements, but that...
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Loyalty, Loyalty, Product, Product
The system is very robust, but at times, it can be a bit difficult for end users in Brazil due to...
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Relationship, Relationship
It is a bit difficult to get Philips on the phone. They like to communicate through writing. That...
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Relationship, Relationship
The vendor's service is really proactive. The vendor's people will tell us about fiscal obligations...
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Product, Product, Value, Value
The system requires us and our organization to work well. The system streamlines workflows and...
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Value, Value
Philips has a very serious problem relating to charging for new things. Everything is an opportunity...
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Relationship, Relationship
Support is Philips’ Achilles' heel. They struggle with timelines and delivery of new things, and we...
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Culture, Culture, Relationship, Relationship
It’s difficult to get a final promise from Philips, but if things happen along the way, the vendor...
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Relationship, Relationship
Philips doesn’t understand that clients want the system to work so that we can serve patients. The...
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Product, Product
There are many things we have to do to get to a higher level of interoperability with Philips Tasy...
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Product, Product
In Philips Tasy HTML5, the indicators are not simple and easy to understand.
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Product, Product
Philips Tasy HTML5 is robust, is user friendly, and meets almost 100% of a hospital’s needs. Also,...
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Loyalty, Loyalty, Product, Product
Philips is bringing in lots of new things, like AI, for Philips Tasy HTML5. The vendor has an...
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Loyalty, Loyalty, Relationship, Relationship
Philips' team has a vision for the high-quality, interoperable, state-of-the-art EMR that we need in...
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Relationship, Relationship
The way we use certain modules in the system is different than the way those are used in other...
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Loyalty, Loyalty
We are interested in getting ICD codes and being able to work with some other vendors. Those are...
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Product, Product
The system has an ecosystem that is very adaptable to the practices and configurations that each...
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Relationship, Relationship, Product, Product
One of Philips' strengths is that they have a wide reach. They work with a network of companies that...
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Relationship, Relationship
Philips is very proactive. If I escalate something to the senior people at Philips because I need...
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Operations, Operations
Our experience with Philips’ implementation team wasn’t good. Philips didn’t have an implementation...
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Product, Product
Philips Tasy HTML5 is much more limited than other EHRs in terms of what we can create. There are a...
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Product, Product
Philips Tasy HTML5 is much better than other systems in terms of the number of errors, and I also...
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Loyalty, Loyalty, Product, Product
Philips is really evolving their product through technological propositions and in how they...
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Product, Product
Philips Tasy HTML5 is super slow, and Philips doesn’t do customizations. When the vendor does put in...
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Product, Product
Philips Tasy Java is an outdated platform, and everything in there is bad. It is extremely complex...
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Relationship, Relationship
Philips isn’t proactive about Philips Tasy Java; everything is put to the side.
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Product, Product
Philips Tasy Java is stable, and overall, everything is good with the product. Also, it is good that...
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Relationship, Relationship
We do have some problems with Philips’ support team. It seems like they don’t have much knowledge...
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Product, Product
There are things that the vendor could make more logical in Philips Tasy Java and that we see as...
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Loyalty, Loyalty
We decided to go with Philips Tasy HTML5 because of financial reasons and because of some of the...
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Product, Product
Our overall experience with Philips Tasy HTML5 has been positive. The system is way more user...
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Value, Value
There are times when the vendor charges for little things. For example, we got a certain product...
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Relationship, Relationship
When we do a project with Philips, we get more executive involvement from them.
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Loyalty, Loyalty, Product, Product
Some opportunities for Philips to improve the system would be to add more connectivity or have a...
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Relationship, Relationship
There are things that we disagree on, but Philips does what they say they will do.
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Loyalty, Loyalty
We are replacing Philips Tasy Java because Philips has basically stopped working on the system, so...
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Operations, Operations
Philips’ implementation team for Philips Tasy HTML5 is more prepared than Philips’ teams for other products....
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Value, Value
Philips wants to charge for everything, but it is difficult to say whether they do because...
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Product, Product
Philips Tasy HTML5 has become more usable, but it has also gotten slower. I would like Philips to...
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Relationship, Relationship
We have worked closely with and have had a good relationship with the vendor. Philips has given us...
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Loyalty, Loyalty, Relationship, Relationship, Product, Product
We used to have no issues with the product, but now, there are some issues that need to be fixed. We...
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Relationship, Relationship
Philips should help us get things that we want to use in Philips Tasy Java. We hear about how the...
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Value, Value
We get a very good deal for Philips Tasy Java, so cost isn’t one of Philips’ problems.
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Loyalty, Loyalty
Philips is more avid about Philips Tasy HTML5 than their other products, so I am more optimistic...
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Relationship, Relationship, Product, Product
Philips needs to take a deeper look at cybersecurity. For example, the vendor developed a patient...
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Product, Product
Philips Tasy Java is a good solution and brings us many advantages. It is flexible, and we can...
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Relationship, Relationship, Product, Product
Philips could improve the quality of their releases. When they put out a release, the system takes a...
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Operations, Operations, Product, Product
Philips Tasy Java is not very intuitive. If users don’t get good, adequate training, they won’t be...
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Relationship, Relationship
We have to escalate things with Philips’ support, and our issues take a long time to be resolved. We...
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