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Loyalty, Loyalty, Product, Product
For Image Management Vue PACS, Philips is doing a job good. With the recent upgrade, I think things...
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Relationship, Relationship, Value, Value
Philips does keep all their promises, but there is considerable delay. I see the people at Philips...
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Product, Product
I like the vendor’s road map. They have acquired the best products in the market for the last few...
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Operations, Operations, Product, Product
I would recommend that the vendor do more testing for an integration profile, specifically with IMR...
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Relationship, Relationship, Value, Value
Sometimes, when the vendor develops a new feature, they will tell us honestly that they won’t be...
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Value, Value
Every single penny that we pay for this system will bring a return on our investment. The product...
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Product, Product
Since the vendor is managing millions of images, they should pick up functionality for a few...
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Relationship, Relationship
Philips' relationship with our organization is good, and Philips always supports us.
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Relationship, Relationship, Product, Product
Philips could prioritize the changes we request. That would help our hospital and guests and improve...
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Product, Product
My favorite thing about the product is its web portal.
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Operations, Operations
I have not had a very good experience with Philips’ training yet. Also, when we find critical...
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Value, Value
Image Management Vue PACS was better under its previous owner. The communication and culture were...
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Loyalty, Loyalty, Relationship, Relationship
Philips has a nice R&D team, and their support is perfect. They give us exactly what we need, even...
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Product, Product
Image Management Vue PACS is one of the best products I have handled. It achieves whatever we need...
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Loyalty, Loyalty
Philips is working very hard to merge their native platform with Carestream, and we hope that we...
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Relationship, Relationship
Things are going okay with Philips, and in terms of senior involvement, they are available all the...
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Relationship, Relationship
Things are going great with Philips. Their biggest strengths are their communication and fast...
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Culture, Culture
Our contract with Philips covers everything we need it to, like integration and labor, so the vendor...
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Operations, Operations
Carestream is easy to use. Sometimes we spend less than an hour training a new radiologist on how to...
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Relationship, Relationship
Philips isn't proactive. Their support people are supposed to have an alert system, but there are...
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Product, Product
Carestream doesn't allow web reporting. The system has a web viewer, but we cannot report through...
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Product, Product
It would be great if Philips could add some AI plug-ins for certain things. We would like it if the...
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Relationship, Relationship
The vendor's biggest strength is their services.
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Product, Product
My favorite thing about the product is how effective the remote support for it is.
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Relationship, Relationship
The biggest thing the vendor could improve would be their commitment.
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Operations, Operations
I would like more training from the vendor for the system.
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Product, Product
The biggest strength of the vendor is their healthcare technology. We like the product's ease of use...
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Relationship, Relationship
The biggest opportunities for improvement would be data analytics and automation in workflow. The...
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Value, Value
With my data migration from my old PACS, Philips has not met what they promised. Also, we had an...
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Culture, Culture, Relationship, Relationship
Philips does not keep all of their promises. We have some SLAs that have not been resolved yet....
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Operations, Operations
We would like to have refresher training from Philips. That is something we don't see from the...
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Product, Product
Image Management Vue PACS has met the majority of our expectations. However, there are some things...
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Relationship, Relationship
Philips does proactive monitoring, and if something may go wrong, they give me early warnings and...
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Product, Product
We still find it hard to get patients their data from the product. Sometimes a patient has to wait...
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Relationship, Relationship
Philips' portal for support is not always convenient. If there is an emergency, getting support...
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Product, Product
Philips has given us new technology that our radiologists like.
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