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User Commentary
Product, Product
A lot of EPRs are workflow-based. In Millennium PowerChart, we generally need to know a lot about...
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Product, Product
At the moment, particularly with the Oracle takeover of Cerner, the roadmap is in a state of flux ....
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Relationship, Relationship
Oracle Health tends to conceal known issues. They wait until we find the issues ourselves, and then...
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Relationship, Relationship
The transition to Oracle Health has undoubtedly introduced some logistical and administration...
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Loyalty, Loyalty
We would probably buy the product again, but we would do a lot more market research before jumping...
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Culture, Culture, Value, Value
Millennium PowerChart is very expensive. The invoicing aspects are very complex. I would change...
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Operations, Operations
Because we are such an established site, we don't have too much training. However, we have new staff...
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Product, Product
Oracle Health tends to close off Millennium PowerChart so that we can't integrate it easily with...
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Loyalty, Loyalty, Relationship, Relationship
Oracle Health’s road map seems good. I expect Millennium PowerChart to get a lot better. I think...
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Relationship, Relationship
Oracle Health’s proactive service has been pretty bad. When there is a known bug, I would like them...
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Product, Product
My likelihood of recommending Millennium PowerChart is good. The design, stability, and reliability...
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Product, Product
Oracle Health has been okay in terms of localizing Millennium PowerChart to meet our...
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Operations, Operations
Some of the vendor's teams are good, but the day-to-day service for issues and incidents is pretty...
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Product, Product
Since the vendor was still Cerner, they have been promising a new integration engine, and we are...
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Relationship, Relationship
The vendor's resources and expertise are very thin. They have been whittled away, and there are some...
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Product, Product
Cerner needs to improve the user experience. The graphical user interface is now even more outdated....
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Operations, Operations
The implementation services are quite good. However, Oracle Health could have a better understanding...
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Relationship, Relationship, Product, Product
In terms of meeting our country-specific needs, the product is not a disaster, but it is also not...
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Loyalty, Loyalty, Product, Product
The clinical usability of Millennium PowerChart is not good. Or at least the feedback is not good....
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Relationship, Relationship, Product, Product
We have had a couple of upgrades that have broken all our internal processes in the last while;...
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Culture, Culture, Relationship, Relationship, Product, Product
Millenium PowerChart doesn't work as well as Oracle Health promoted it to work, but if we want to...
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Product, Product
Millenium PowerChart is awful at supporting our integration and interoperability goals. Oracle...
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Relationship, Relationship, Product, Product
Millenium PowerChart is very reliable. It is very stable apart from when Oracle Health upgrades it...
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Product, Product
The ease of use for end users is low unless they are using PowerChart Touch, and then it is off the...
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Loyalty, Loyalty
I would like Oracle Health to really accelerate the replatforming of the product to be truly cloud...
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Culture
We have had certain things put into our Cerner contract that give us additional support. That isn’t...
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Product
What we have achieved with Millennium PowerChart is amazing, and I have met all my needs through the...
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Relationship, Operations
If someone wants to deploy Cerner's system, they have to have a strong team and strong IT leadership...
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Culture
Cerner will give us SLAs, but they won't give us financially driven SLAs. In other words, if they...
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Operations, Product
Before Millennium PowerChart, we came from a very open system. From a change management perspective,...
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Product
Cerner needs to come up with some better propositions for the private sector. They rely a lot on...
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Loyalty, Relationship
We have been forgotten by Oracle Health. They have dropped us, whereas for some time we endeavored...
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Relationship
A lot of Oracle Health’s personnel have changed. The vendor had a pretty big cleanout several years...
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Product
Oracle Health is quite constrained because of the government department they have to act through,...
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Loyalty
Oracle Health's technology is good because they have new AI features. If we implement AI, that will...
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Relationship, Value
Oracle Health's support team fully helps us but not in a timely manner. With Oracle Health, we are...
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Product
Millennium PowerChart's 2012 version was good for most care providers. However, many aspects of the...
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Operations
The quality and effectiveness of initial and ongoing training were not up to our expectations. The...
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Relationship
The service team never was proactive, so we had to report every incident.
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Relationship, Product
I received many complaints frequently about a certain issue.
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Relationship
Receiving feedback for the most complex problems takes a long time. The support needs to be more agile....
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Product
The vendor didn't develop the revenue cycle. We ended up having to develop another system for the...
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Relationship
Our main director is excellent. They try to meet any of our needs when we need help with critical...
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Relationship, Product
We are doing a major transformative project with Oracle to use more of the product in terms of...
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Relationship, Product
We find corners where the vendor is surprisingly underdelivering because they have this big US...
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Product
There are little weird design decisions in Cerner's system. Even in terms of usability, Cerner is...
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Product
Cerner needs to improve the system's integration with existing equipment and machines.
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Culture
Right now, if we want to buy any additional products or licenses from Cerner, that process could...
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Operations, Product
The upgrades Oracle Health sends out every year are very challenging. I can't see my satisfaction...
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Relationship
When we call Oracle Health's immediate response center, the support we get is pretty good, but there...
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Loyalty, Product
We are kind of satisfied with Cerner, but the heart always wishes for something more. The times...
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Relationship
At a technical level, the vendor is pretty good if we have any issues, such as if there is a crash...
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Loyalty, Operations, Product
I'm engaged in deploying and implementing a new documentation methodology promoted by Cerner called...
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Culture, Relationship
Our organization has an annual maintenance contract with Cerner, and Cerner has a different...
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Product
Patient care has to be proactive and have high-quality standards. If we had standardized solutions...
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Relationship, Product
Anything we need from Cerner, they can customize for us. The product is very friendly. If we need a...
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Product
I would like Cerner to work on AI tools. For example, if I wanted to treat a diabetic patient, an AI...
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Loyalty, Product
Oracle Health needs to invest more on the innovative, technological side. There is no innovation...
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Loyalty, Value
We don't see too much training and would like to see more. For private organizations, I would not...
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Relationship, Product
Oracle Health could focus on usabililty and performance as the most important improvements that...
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Product
The thing we like about the product is that we can build our own structures inside. Millennium...
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Product
An improvement we would like to see Cerner make is with the user interface. It is not getting...
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Product
Cerner could develop a more modern and robust architecture to eliminate the Citrix farm layer to...
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Product
Major HIS vendors, such as Oracle Health, require a significant change in HIS architecture,...
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Loyalty, Relationship, Product
Things are going fine with the product. No serious adverse events or breakdowns have occurred. But I...
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Loyalty, Product
We are working with old code. We were promised for the longest time that Cerner was going to migrate...
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Relationship
One thing that is good with Oracle Health is that although I don’t meet with their leaders very...
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Operations
The implementation was excellent. The product had a learning curve, but after the learning curve,...
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Relationship, Product
Whenever the potential for integration is there, Cerner does an integration. If the potential is not...
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Operations, Product
Cerner started with a vanilla build that came directly from another country. When we started with...
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Operations
In terms of driving our hospital's adoption of the EMR, Cerner is doing extremely well. The vendor...
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Product
Cerner's product is the best of all of the third-party solutions; all of the data from the product...
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Loyalty, Product
Millennium PowerChart is fit for what we do. I can't complain about what it does for us. But our...
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Relationship
We do some little projects with Cerner, and there are some prices that go with those projects. But...
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Relationship
Oracle Health tends to keep their promises if they are given the opportunity. Our representatives...
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Relationship, Product
Oracle Health is a bit slower in terms of addressing our unique needs in our region. Some of the...
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Product
I would like Oracle Health to focus on the foundational blocks around integration and FHIR. I don’t...
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Loyalty, Product
With the integration with some of the different systems, like with the PACS and our systems for...
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Relationship
The acquisition hasn’t had much of an impact on us because the main players have stayed the same...
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Relationship, Operations, Product
We did an upgrade to our early-warning tool, and that has been a big body of work. Oracle Health has...
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Loyalty, Relationship
We still don't have the cloud-based platform. That platform would open up more possibilities. We...
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Relationship
With one of the upgrades that was taken, something got reset, and that issue created a patient...
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Product
Oracle Health could improve things from a physician-experience standpoint when it comes to...
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Relationship
We keep getting feedback whenever we do rollouts at different sites, and we hear the same complaints...
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Relationship
The vendor told us that we needed to give the physicians access to a utility tool in order to have...
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Operations, Product
The product is fairly intuitive. We get fewer and fewer calls about how to use it because there are...
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Relationship
We have contact with a representative from Oracle Health if there is an incident. They are always...
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Loyalty, Product
Our workforce doesn’t see the benefits of the product, so they don't use it to its full capacity....
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Relationship, Product
We get comments from people asking why the product can’t do certain things or why it takes so long...
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Product
Our experience with Millennium PowerChart has not been very good. When the vendor moved away from...
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Operations, Product
The big hurdle was that physicians who were old and not computer savvy were not faster with the PC....
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Relationship
Nobody can have a 100% perfect system, but the vendor needs to keep certain promises or at least...
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Relationship, Product
The physician experience has not evolved for the product. We have not seen anything that has...
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Relationship, Product
We are finding that whenever the vendor takes out a certain component, the new component they put in...
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Relationship, Product
I would like Oracle Health to work on AI mobility and to improve the functionality. I would also...
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Product, Value
We need modern FHIR-based integration for data in and out of the solution. We also need to have the...
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Relationship
The vendor could improve by focusing on providing customized builds to support our facility's processes....
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Operations
Oracle Health's implementation efforts should focus more on delivering the correct solution to end...
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Product, Product
There are a number of areas where the connectivity between Millennium PowerChart and the national...
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Operations, Operations, Product, Product
The product has a learning curve, and we get a lot of feedback from users that the solution is...
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Operations, Operations, Product, Product
Cerner is a bit slow in the introduction of new technology, or we are a bit slow in deploying it. I...
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Value
Oracle Health charges for any new implementation, but I think that is the norm. They don’t charge...
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Relationship
Oracle Health does deliver; they are just a little slow sometimes.
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Relationship, Product
Oracle Health could improve in terms of being proactive. I would like something to benchmark where...
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Relationship
We have a lot on our plate right now, so if Oracle Health can do whatever they have committed to do,...
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Culture, Value
Oracle Health should focus on AI and lower the cost of the hardware.
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Relationship, Operations
We went with the out-of-the-box model for most of Millennium PowerChart, and we were surprised at...
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Relationship
We have to badger Oracle Health’s support people about tickets and updates. Also, some of the...
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Relationship
We have regular meetings with our account manager to go through our issues. The meetings are...
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Operations
I have seen Millennium PowerChart work really well, so I know it can work well. However, it seems...
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Value
Oracle Health charges us for every little thing. For example, what we pay for a certain service is...
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Operations
I was underwhelmed with Oracle Health’s implementation services throughout the project, and I think...
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Operations
Implementation training is not Oracle Health’s core business. The vendor is getting really lax in...
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Product, Product
Our OBs and gynecologists are not very keen on Millennium PowerChart. With our old system, we were...
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Product, Product
Millennium PowerChart’s reliability and reportability is very good. The amount of information that...
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Loyalty, Loyalty, Product, Product
Our IT department has probably had a more positive experience than our other teams have with...
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Product, Product
We still haven’t got the whole package, so sometimes I wonder whether the information I am giving is...
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Operations, Operations
Our entire implementation experience was appalling, but I don’t know whether that was because of...
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Relationship, Relationship
There are time delays with Oracle Health’s support team. We sometimes have to wait several hours,...
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Value, Value
The cost of the whole Millennium PowerChart system was really high. We have also had to go to...
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Operations, Operations
A lot of the problems with Millennium PowerChart happened because we had to either go live when we...
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Product, Product, Value, Value
I wouldn’t buy Millennium PowerChart again. It is very unwieldy. When we took the data on, the...
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Product, Product
I don’t really like Millennium PowerChart, but I can see how much more modern it is. The problems I...
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