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User Commentary
Value
The system is very expensive, and there are no hard dollars that we have really saved. The solution...
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Product, Value
EHR Nursing Mobility is a pretty well-baked solution. It works. It also has what we expect nurses to...
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Relationship, Operations
Oracle Health was helpful when we went live with EHR Nursing Mobility. They got involved with us and...
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Product
There are some things to work on with the system's ease of use, like the functionalities available...
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Operations, Product
Our current facility implementations are pretty good, but our most recent upgrade was not a good...
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Loyalty, Product
Oracle Health has been adding some functionality pretty consistently in terms of additional...
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Relationship
Calling Oracle Health's support desk is terrible because the items are not considered to be a high...
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Relationship
When we are actively engaged in a project, we receive all the proactive engagement from Oracle...
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Relationship
With Oracle Health, once we get past the service desk and get the executive level or the tier-two or...
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Product, Value
Positive patient-client identification, barcode medication administration scanning, and specimen...
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Value
EHR Nursing Mobility is probably one of the most expensive solutions we have ever implemented with...
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Culture, Value
With Oracle Health, there aren’t unexpected charges. The vendor charges us for what is in the...
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Operations
If we used Oracle Health’s training material and their training model, we would have better...
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Culture
The sales team sold EHR Nursing Mobility as a replacement for our hands-free communication...
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Culture, Relationship, Product
Oracle Health has not lived up to their promises. I am not confident in them. I don't know where...
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Product
EHR Nursing Mobility is very user friendly, and the battery life of the devices is good. Also, the...
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Product
When we do code grades for our EHR Nursing Mobility devices, that is a little hectic.
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Relationship
If a phone breaks, I call Oracle Health, and I can usually get a swap within a few days. I love that....
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Loyalty
We have decided to move away from EHR Nursing Mobility due to financial reasons and because we want...
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Product
We don't have the best adoption of EHR Nursing Mobility. Part of the issue is having partial...
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Loyalty, Product
We have talked about adding functionality to EHR Nursing Mobility, like the ability to document on...
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Product, Value
Our small units and our ED don't find value in EHR Nursing Mobility. They don’t need to carry the...
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Product
One of our units has consistently used the EHR Nursing Mobility phones and really likes them. They...
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Operations
EHR Nursing Mobility is a hard solution to train on. We can't project our phone screen to a larger...
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Product, Value
When the batteries for EHR Nursing Mobility sit on the chargers, they swell up to the point of...
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Relationship
We have a regular meeting with a couple of Cerner associates, and that is extremely helpful.
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Relationship, Value
EHR Nursing Mobility is a great solution for somebody willing to be engaged and vet out whether this...
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Relationship, Product, Value
Oracle Health provides us with a tool that is really advantageous for our clinical bedside...
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Relationship, Operations
Oracle Health had a reduction in a lot of the previously existing Cerner staff. As a result, we lost...
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Operations
Oracle Health’s biggest thing is that they are fighting for market share, so the faster they can get...
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Product
CareAware Connect works as it should. We just have to figure out how best practices align with our...
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Culture, Relationship, Operations
"Promise" is a strong word. Sometimes Oracle Health oversells a piece or a module and it isn't...
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Loyalty, Product
One thing about Oracle Health that is excellent is that we are going to get a piece of data from...
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Product
I would like to see more phlebotomy management from Oracle Health. Anytime an idea is sent to the...
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Relationship, Value
When there are global issues with the system, we don't know about them until we experience the...
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Product
The vendor's biggest strength is the communication between their end users. Cerner is always pushing...
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Loyalty
CareAware Connect was really problematic for us. We had people going all the way up to the vendor’s...
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Value
CareAware Connect is really not worth the money. I wouldn’t recommend the product; we are completely...
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Value
Toward the end, Cerner started to nickel-and-dime us a little by bringing on extra resources and...
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Product
We have a lot of stability and reliability issues with the product. There are other devices on the...
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Operations
We would like the vendor to provide more clinically appropriate training. Their training is very IT...
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Loyalty
We want to move away from CareAware Connect because we want better integration with provider call...
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Product
Optimization is one of the biggest challenges we are facing with our communication strategy. Most of...
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Value
If we bring in new units for CareAware Connect or want to modify a physical button, that will incur...
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Product
Overall, CareAware Connect has been good, and its ease of use is pretty good. It improves...
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Relationship
Oracle Health is accessible, but their turnaround time could improve. Also, anytime we bring up...
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Operations, Product
I have no reason to be dissatisfied with CareAware Connect, even with the vendor's upgrade process....
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Product
The vendor told us that the system could do certain things that it can't. We have security problems...
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Relationship, Product
We can't communicate very well from within the product. Cerner made improvements to groups, like...
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Relationship, Product
Cerner has made substantial improvements to the product over the last few years. They have made a...
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Operations, Product
Cerner needs to work on how intuitive the system is. There are opportunities for interface...
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Relationship
Cerner is dedicated to continuing to deliver new features. Everything is cloud based, and as soon as...
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Relationship
The only issue that we have with the product is that it has occasional cloud outages. We notify...
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Relationship, Operations, Product
Cerner has been very hands-off when it comes to the solution. We implemented the system, and since...
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Product
CareAware Connect does what it is supposed to do. I think that most people like it. CareAware...
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Product
The layout is not very intuitive. There are a lot of hidden buttons, and the system is not easy to...
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Relationship
There are a lot of delays and lags in the responses from Cerner’s support team. When we ask for...
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Operations
There is a lot of uniqueness to our organization. When we received basic support from the Cerner...
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Culture, Relationship
Oracle Health needs to work on not overpromising. When they do their presentation on how good their...
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Loyalty, Relationship
It seems like the vendor resolves our tickets pretty well. Oracle Health seems to have a good,...
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Value
The vendor has created a lot of extra add-ons for CareAware Connect over time. Using the system is...
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Operations
The vendor was super engaged with us during our implementation. That was great. However, we had some...
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Product
There are more things that CareAware Connect could do that would make the system better. CareAware...
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Product
We ran into some minor issues when using CareAware Connect with Android software. The issue is not...
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Product
Oracle Health definitely delivers new technology and new components for CareAware Connect.
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Relationship, Product
Oracle Health sometimes doesn’t monitor things as closely as they should on their side for a...
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Product
Cerner finally got CareAware Connect stabilized on the cloud. It has been very stable. The vendor...
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Product, Value
If the messaging tool had some other features, there would be better ways to utilize it. There is...
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Relationship
We have some tickets that go back and forth a lot, and we feel like there are 10 times as many of...
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Product
There are limitations in the configuration tools of the product that are causing us issues. As part...
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Loyalty, Relationship
I don't foresee the vendor’s customer service issues going away. With the restructuring of the...
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Relationship
We have a very good account manager from Oracle Health. That person does a lot of work on our behalf...
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Product
CareAware Connect’s integration with the EMR is one of its biggest strengths. There is information...
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