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User Commentary
Product
NextGen PxP Portal is unreliable. It is not the most convenient or easiest to use. The biggest...
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Product
When NextGen PxP Portal works, it is convenient to send things to the portal. The other nice thing...
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Product
When NextGen PxP Portal was first implemented, there was an understanding that patients would easily...
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Loyalty, Relationship, Product
I believe several NextGen Healthcare users who utilize NextGen PxP Portal have expressed concerns...
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Relationship
NextGen PxP Portal is not that difficult. We have a dedicated patient administrator to help patients...
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Operations
No matter what, we will always have a patient portal. Whether we stay with NextGen Healthcare's...
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Operations, Product
I would like to see NextGen Healthcare improve the ease of use of their system as far as the back...
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Product
NextGen PxP Portal is a little more challenging for some of our users. When users have kids, things...
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Product
NextGen Healthcare doesn't have multifactor authentication for patients who access their patient...
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Product
The system isn't extremely difficult to use, but it has some limitations. It is functional, but I am...
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Value
I wouldn't buy NextGen PxP Portal again. Based on what we are spending, I don't think we are getting...
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Relationship
NextGen Healthcare's account executives aren't very empowered to solve our issues. Whenever we run...
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Product
NextGen Healthcare switched their portal platform, and we told patients that they would have to sign...
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Relationship
NextGen Healthcare needs more people for their support team, especially the tier-one and tier-two...
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Relationship, Operations
The only time I have ever seen NextGen Healthcare executives is at the user-group conference.
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Product, Product
NextGen PxP Portal is not the portal for all of the NextGen Healthcare products. Each system has its...
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Loyalty, Loyalty, Product, Product
The customers don't seem to like all the functionality of the portal. They seem to think that a lot...
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Relationship, Relationship, Product, Product
NextGen Healthcare could work on the way they take payments. It seems to be a little cumbersome for...
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Loyalty, Product
NextGen Healthcare's portal system is a disaster. There are times when we don't get messages and...
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Culture, Relationship
NextGen Healthcare hasn't kept all of their promises, particularly with their portal. They almost...
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Operations, Product
Due to our size, we had some struggles when we went on NextGen PxP Portal. We had significant...
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Product
NextGen PxP Portal has some good elements. For instance, patients with newer records are very...
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Product
NextGen PxP Portal has some challenges, so it needs some work. For example, some of our patients who...
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Product
While there are challenges with NextGen PxP Portal, we understood the challenges going in. The...
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Product
NextGen PxP Portal is one of the best portals that I have seen from an employee standpoint, and it...
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Operations
When we were implementing NextGen PxP Portal, we had a great implementation team. The team members...
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Loyalty, Product
I would like to see more functionality in the product compared to the products used by some other...
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Relationship
The vendor needs to be more proactive about letting us know what is going on if there is an issue or...
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Operations
The vendor could improve their implementations by having more available times. I had a pretty...
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Product
The design of the backdoor system, like the system admin side, could be improved to make it more...
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Loyalty, Product, Value
The portal doesn't integrate back into NextGen Healthcare's EHR as it should. That is a known issue,...
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Product
I do like the creation of forms in the portal, so that process is very helpful. I do like the...
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Relationship, Operations
I haven't even received training on how to go about getting phone and web support specifically for...
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Culture, Value
NextGen Healthcare doesn’t charge us anything randomly, but we thought the version we purchased...
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Operations
We were a little behind in implementing Medfusion Patient Portal because it was a little difficult....
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Relationship, Operations
NextGen Healthcare is not proactive at all. I would like them to reach out to me about...
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Product
The fact that patients can communicate quickly through the portal is nice. The way that they can...
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Product
We would like the patients to be able to send pictures within the portal. If something is not a PDF,...
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Culture, Loyalty
The vision that NextGen Healthcare presented for the system was far beyond what they could deliver....
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Operations, Product
There were a lot of accuracy issues with some of the system's modules, so we had to basically turn...
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Product, Value
At the time that we bought the product, it was one of the best in the marketplace. I don't know...
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Loyalty
NextGen Healthcare's portal is a disaster and has been a disaster for many years, and they keep...
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Relationship
If I need something, I can usually contact a senior engineer or a VP of a department, and they have...
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Culture, Product
There are inconsistencies in the patient balance that is shown in the portal. I went round and round...
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Product
I like that we can make documents available to patients through Medfusion Patient Portal. However,...
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Product
One of the new features in Medfusion Patient Portal is for sending attachments in both directions....
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Product
With Medfusion Patient Portal, attachments often don't file properly in the charts, enrollments and...
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Relationship
To us, issues with the patient portal should be more of a priority for NextGen Healthcare’s support...
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Loyalty, Product
NextGen Healthcare should have a mobile version of their product, but they do not. There is only the...
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Product
The view for Medfusion Patient Portal is much improved from the view of the vendor’s previous...
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Operations, Product
We would like to know whether the product is going to work, and when we try to enroll somebody, we...
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Product, Value
I don’t like that we can't customize which type of documents push automatically when they are...
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Product
The product’s setup is cumbersome. Depending on what we are setting up, we might have to go into one...
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Loyalty
We are planning on leaving Medfusion Patient Portal because of our inability to customize a lot of...
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Culture, Operations, Product
Medfusion Patient Portal does not work as it was supposed to work. NextGen Healthcare overpromised...
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Product
The GUI within Medfusion isn't user friendly or attractive. The product overall is not intuitive....
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Relationship
We spend a lot of time following up on tickets about the portal with NextGen Healthcare. We have had...
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Loyalty, Relationship, Operations
We had a new tech person helping us with the patient portal. I think that has a lot to do with the...
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Value
The portal is not reducing our pain points at all; it is just causing us more pain. We put way too...
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Operations
The thing that stuck out to me the most when we did our NextGen Healthcare upgrade was that they did...
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Product
Medfusion Patient Portal has a lot of great features and great things when the product works. We...
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Product
If patients complete their intake forms online in Medfusion Patient Portal, the forms do not always...
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Culture, Loyalty, Relationship
When NextGen Healthcare purchased the portal, they ran into things they didn't know they were going...
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Relationship, Operations, Product
There was an original Medfusion portal that NextGen Healthcare had, and then they did an upgrade...
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Loyalty, Product
NextGen Healthcare's patient portal was billed to provide the best patient experience possible, but...
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Product
I like that Medfusion Patient Portal is 100% web based. Once a user's credentials are established,...
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Product
There isn't a distinctive place for lab results in Medfusion Patient Portal. That is why much of our...
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