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User Commentary
Loyalty
NextGen Enterprise PM’s biggest strengths are consistency and reliability. We know what to expect....
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Value
For NextGen Healthcare’s new RCxRules implementation, which is another kind of partner application...
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Culture, Value
NextGen Healthcare offers products that we do not purchase just because of the sheer volume of the price....
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Product
File maintenance for our business with NextGen Enterprise PM is extremely clunky. For example, we...
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Culture, Loyalty, Product
NextGen Healthcare said they had an inpatient billing platform, but it did not do what an inpatient...
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Product
We go to NextGen Healthcare's user group conventions frequently, and nothing has really been...
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Relationship
The people who I work with at NextGen Healthcare typically were able to solve the problems, like the...
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Relationship
Since NextGen Healthcare’s acquisition, when we tell them something isn't working, the burden is on...
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Product
The reporting features in the PM solution are really good. The canned reports are really good. We...
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Product
We do so much with one of our hospital systems that it would make more sense to be in the same...
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Relationship
The product is not user friendly. It has many glitches and issues. If the vendor could update it,...
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Relationship, Product
Generally, we don't have issues, but when we do, they are big issues. When we do an upgrade, it...
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Product
NextGen Enterprise PM is an easy-to-use system, but there are hiccups in it that cause it to create...
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Relationship
We don't get phone support from NextGen Healthcare unless we submit a web ticket. Sometimes when we...
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Relationship
One of my biggest complaints is that NextGen Healthcare’s support is atrocious. I do have executive...
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Operations, Product
All PM systems are difficult. Early on, our experience was painful; it was terrible. And then there...
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Product
NextGen Enterprise PM meets our needs for billing and submissions. We have been successful at...
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Product
The interface in NextGen Enterprise PM is old, so the vendor has been working on improving the...
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Operations
In terms of training, NextGen Enterprise PM is quite complex, so the vendor could be better by...
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Culture, Value
I feel like with any EHR vendor, the sales folks always tend to oversell things. Pretty much any new...
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Operations
NextGen Enterprise PM is a complex application. NextGen Healthcare does a nice job with training....
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Product, Value
NextGen Enterprise PM has been a solid product, and we haven't had any major downtime as a result of...
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Product
On the payment and financial end of NextGen Enterprise PM, the one area of weakness is the...
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Culture, Culture, Relationship, Relationship
Something changed, and the vendor just gave us a new contract to sign without explaining the product...
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Culture
We would not buy NextGen Enterprise PM again with what we know now about the solution. The promised...
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Product
With NextGen Enterprise PM, everything is about a digital front door, a portal, or anything that...
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Culture, Loyalty, Relationship
NextGen Enterprise PM has a habit of moving things they are developing into production before those...
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Operations
The vendor's upgrades are a mixed bag. The vendor will tell us that we will see certain improvements...
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Relationship
Over the last year, the vendor completely overhauled their support. They used to have a tiered...
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Product
Payers are notorious for changing their rules and trying to move things around to increase...
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Product
Overall, we have been really happy with NextGen Enterprise PM. We have been able to do a lot of...
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Loyalty, Operations
We would recommend NextGen Enterprise PM. I don't know of any deficiencies in the system. Its...
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Culture, Relationship
The people at NextGen Healthcare that I work with all seem to be able to get things done quickly, no...
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Loyalty
I mostly work in NextGen Enterprise PM, but if someone were to ask me about it, I would tell them to...
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Loyalty, Value
Our organization has been looking at other vendors' systems, but I don't think that NextGen...
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Product
Everything in NextGen Enterprise PM is SQL based. That can be convoluted. The product needs an...
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Product
NextGen Enterprise PM has an insurance information option where insurance companies can talk to the...
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Product, Value
The system is pretty straightforward and easy to use. Its product quality has improved tremendously...
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Loyalty
I would like to see the vendor's PM system and EHR work together a bit better. Even in the vendor's...
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Product
NextGen Enterprise PM is a very flexible tool. It is one of the most mature practice management...
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Product, Value
Our only complaint about NextGen Enterprise PM is that a few functionalities are not conducive to a...
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Operations, Product
During an upgrade with NextGen Healthcare, we had a hiccup where a lot of claims went out the wrong...
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Loyalty, Product
The product is a little strange. Weird things happen in it. When I remove an edit from its default...
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Product
One huge issue with the system is that we can't change our billing name in the system. That is...
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