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User Commentary
Product
We haven’t seen a lot of adoption of the system's new UI. We have been waiting for an organization...
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Product
Our biggest barrier to using TrakCare EPR for electronic documentation is the gap we have with the...
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Product
TrakCare EPR’s encounter record can do a lot quite powerfully, but it does require a lot of clicks...
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Relationship
InterSystems has gotten better at delivering new technology. They have probably gotten better at...
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Operations
We don’t receive ongoing training from InterSystems. We have been requesting training in certain...
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Operations
InterSystems needs to provide more resources to clients. I am not just referring to enhanced...
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Product
The product updates and the reliability of the product are the vendor's biggest strengths.
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Product
My favorite aspects of the product are the UI and UX.
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Product
The biggest opportunity for improvement in the product would be to simplify processes.
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Relationship, Product
The vendor could improve my experience as a customer by making changes to the functionality doctors...
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Relationship, Operations
In our country, InterSystems relies on a very small core team of knowledgeable staff. They are...
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Loyalty, Product
We have had some real challenges getting clinician buy-in. Part of that is because of poor change...
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Relationship
One of the best aspects of working with InterSystems is the level of communication. That has helped...
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Relationship
Sometimes, it takes a while to help InterSystems understand an issue we are facing and act on that...
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Product
We need to have better tools in TrakCare EPR to help us manage deteriorating patient conditions. Two...
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Loyalty, Relationship
InterSystems' approach to the early warning score functionality to assess patients who are...
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Loyalty, Product
It would be great if TrakCare EPR could include a flexible or visual tool for bed management. We...
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Loyalty
The two main criteria that motivated us to select InterSystems were affordability and the vendor's...
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Product
Reporting out of TrakCare EPR has been more challenging than we anticipated. Despite InterSystems’...
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Relationship
We really appreciate InterSystems' executives visiting and listening to our unique needs. I believe...
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Relationship
Our executive lead is great. They hear our concerns and offer really good solutions for product,...
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Product
One of the challenges we have with TrakCare is generating reports to be sent to others, such as a...
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Loyalty, Relationship
InterSystems tends to talk more about the future, like AI development, when sometimes we need to...
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Relationship, Operations
InterSystems' biggest strength is the support before the go-live. From the director to the...
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Product
The quality of the EHR is user friendly. I like the integrated care plans, the one-touch feature for...
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Product
Product development should be faster so that we don't have to wait too long. InterSystems needs to...
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Loyalty, Product
The biggest opportunity for enhancement is in the successful rollout and expansion of the new user...
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Product
InterSystems' biggest strengths are product updates and reliability. I like the TrakCare EPR user...
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Product
One area where TrakCare EPR could be improved is with physician ordering and prescribing. That...
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Product, Value
The biggest benefits we see with TrakCare EPR are the complimentary upgrades that help us keep the...
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Product
We appreciate the flexibility in TrakCare EPR that allows for different processes to be customized...
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Relationship, Product
InterSystems needs to increase their industry-consulting capabilities to ensure the solution is...
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Product
One of the challenges we have experienced with physician documentation templates is trying to make...
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Product
TrakCare EPR is not as innovative a solution as I would like it to be. TrakCare EPR covers so many...
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Relationship, Product
I think InterSystems understands their market well. They have a product that works well in Asia....
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Product
The biggest opportunities for product improvement are adding structured physician documentation, a...
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Relationship
The vendor could have quicker turnaround times on fixes and change requests.
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Operations, Product
We have difficulty with the documentation provided by InterSystems. We are not able to do the...
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Relationship, Value
InterSystems has gotten better with their local resources available to us. They have been better...
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Product
We practice medicine in our country differently than in the US or other countries. InterSystems'...
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Product, Value
The standardized workflows have been a big benefit for us. Also, since upgrading from the 2015...
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Loyalty
We want InterSystems to invest in AI that will help end users. That could help users get better...
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Relationship
We have a very close relationship with InterSystems. We have regular meetings with them, and we can...
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Relationship
We need more support from InterSystems because there are a lot of projects that we would like to...
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Product
The ease of use is the problem. There is a different culture to approaching patients, and our...
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Relationship, Operations
There are still limitations to manpower, so there is no proactive service. TrakCare is still...
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Relationship
With InterSystems, the executive involvement is quite good; we meet with them every year. They...
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Relationship, Product
We can use our application freely through the API that is provided by InterSystems. We still have...
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Loyalty, Product
InterSystems has a new front-end product. TrakCare EPR’s current UI is a PC-designed user interface....
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Product
I wouldn't recommend TrakCare EPR in my country because of regulation demands. The statistics...
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Culture, Value
InterSystems doesn't charge for every little thing, but there have been some things in the past that...
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Product
I like that TrakCare EPR is one product. It gives us a lot of information in one centralized place...
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Loyalty, Relationship
We sometimes receive good support from InterSystems, but other times, we receive bad support. We...
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Relationship
We have a routine meeting with someone from InterSystems to discuss all the tickets we have logged....
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Relationship, Operations
InterSystems could improve their support and the training for their customers.
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Loyalty
In terms of InterSystems' main delivery, their services are okay. But we are moving into patient...
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Relationship, Operations
InterSystems could improve by getting more of their staff to actively learn local regulations and...
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Relationship
InterSystems needs to have more support resources for TrakCare EPR.
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