Imprivata Enterprise Access Management Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Relationship, Product
Imprivata Enterprise Access Management works really well. The ePrescribing is a little more finicky,...
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Relationship
We usually have to get to the right person for support with Imprivata. That has been my challenge...
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Loyalty, Relationship
We haven't really had any executive conversations with Imprivata. Early on, one of their higher-ups...
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Loyalty
I hope my satisfaction with Imprivata is better than it was initially because we have a lot that is...
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Product, Value
Imprivata Enterprise Access Management is really good for some of our workflows, especially those...
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Loyalty
Imprivata Enterprise Access Management is on our road map both for single sign-on and ePrescribing...
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Culture
Early on, we didn't have things scoped appropriately with Imprivata. There were some out-of-scope...
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Operations
If people are in a uniform environment, the implementation with Imprivata will be pretty...
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Operations
We did most of the user training for Imprivata Enterprise Access Management because it changed our...
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Product
Integration with Imprivata is part of our goal with two different use cases. One use case centers on...
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Operations, Product
There is a little reworking when we do upgrades on Imprivata Enterprise Access Management, and there...
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Value
Imprivata Enterprise Access Management is an expensive piece of software, but if we compare it to...
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Loyalty, Product
There is no competition in this space. We have Epic's EMR, and the lion’s share of Epic's customers...
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Product
We recently had an issue with system administrators managing Imprivata Enterprise Access Management....
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Culture
I don't hear a whole lot of complaints about Imprivata Enterprise Access Management, and I don't...
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Culture, Value
The only time I get frustrated with Imprivata is when we are talking money. I have never gotten...
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Loyalty, Relationship
Imprivata keeps us up-to-date on product announcements, and they tell us when they have a new...
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Product
Sometimes it is hard for the end user to understand how Imprivata Enterprise Access Management...
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Loyalty, Relationship
I think Imprivata is going through some transitions because they have a new CEO. Imprivata could...
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Loyalty
Imprivata Enterprise Access Management is part of our long-term strategy. We have seen improved...
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Product
The beauty of the system is that it is pretty self-explanatory. Once we put something into it, it...
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Loyalty, Product
Imprivata Enterprise Access Management interfaces with administrators, is pretty intuitive, and is...
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Product
Imprivata could improve some of the documentation for Imprivata Enterprise Access Management because...
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Product
We encounter database errors in Imprivata Enterprise Access Management sometimes.
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Relationship
Imprivata is usually good about sending us notes about upgrades and any issues that have come up....
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Loyalty, Relationship
Imprivata is really pushing for customer satisfaction to keep our business, so we hope they will...
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Operations, Product
Hyperdrive's SSO is easy to use in the system and has easy push notifications for phones. Our...
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Operations, Product
It seems like we have to do a lot of updates for the system, and the configuration to get the system...
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Relationship, Operations, Product
I don't like Imprivata's new website for downloads and information. That website is terrible and...
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Product
Imprivata Enterprise Access Management has been very stable and very solid, and we are very happy...
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Relationship, Operations
Imprivata has gone through a series of client upgrades and a series of server upgrades. They...
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Product
Sometimes the vendor is a bit taken aback by how variable we are. They could build their tools with...
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Relationship, Product
When we have been troubleshooting an issue, finding the logs or being able to work with the logs...
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Operations, Product
I'm not sure how much training is going on from Imprivata. We do the batch enrollment fairly easily...
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Relationship, Product
We have had a few cases with Imprivata Enterprise Access Management where the fixes have been pushed...
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Relationship
Imprivata's executives are great; they are very involved, and there is no problem with that. We can...
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Relationship, Product
Imprivata Enterprise Access Management is pretty standard. The vendor does a good job of staying...
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Relationship
Imprivata has been awesome with tech support when we call them. They are quick and very thorough....
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Product
People tend to take the Imprivata program for granted. It is one of those things that they just...
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Loyalty, Product
The Imprivata solution does exactly what it is supposed to do, but there is always room for...
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Product
We really like the ePrescription feature in Imprivata Enterprise Access Management. We don't get a...
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Relationship
Imprivata's support has been spot-on. The vendor's support people will get us to the right engineer...
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Value
If we have a new or existing user who needs a login or a password change, the next time that person...
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Product
For providers and nurses, Imprivata Enterprise Access Management works very well for the most part....
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Relationship
Imprivata’s support is a little lacking at times when it comes to working with other vendors on...
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Relationship, Product
Imprivata hasn’t really come out with many new features. Things have been kind of stagnant for quite...
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Relationship, Operations
Our go-lives for Imprivata Enterprise Access Management have been very successful, and we have had...
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Product, Value
Our end users really like Imprivata Enterprise Access Management. They like it a lot more than our...
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Value
Imprivata Enterprise Access Management is a super expensive product.
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Relationship
The vendor's support and quality were lacking. The platform was much easier to use than other...
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Value
We feel nickel-and-dimed at this point. We would love to do more, but there is always a license, and...
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Product
In general, Imprivata Enterprise Access Management has been going fairly well. The vendor's...
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Product
One of Imprivata's strengths are their Epic integrations. Functionally, things are fairly...
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Relationship
We have asked the vendor to improve on their weaknesses, and they are really receptive to feedback,...
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Relationship, Product
The Microsoft 365 integration is late to the party. People shouldn't believe the vendor. They don’t...
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Product
Every upgrade and agent rollout is a struggle. Future versions supposedly are planned to have...
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Relationship
In general, we like Imprivata and are still their customer, but there are rough edges and...
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Culture
Licenses are given to named users. That is awful because we spend weeks a year trying to take back...
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Product
The stability and ease of use are pros. Overall, the product is really solid; it just works. We have...
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Relationship, Product, Value
I have not presented an outcome that we have not been able to achieve as of yet. We have some fairly...
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Culture, Value
I would absolutely recommend Imprivata, especially for large organizations that can get really high...
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Product
The product is excellent. It could use some refinements in a few places, but it works pretty much as...
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Relationship
The vendor’s support people are very responsive and very willing to work with us. Anytime we have...
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Relationship, Operations
The vendor wants their clinical leadership and clinical technical team to be boots on the ground in...
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Relationship
We have not found anything that Imprivata doesn't have. They have the right expertise to help us...
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Product
The product could have better capabilities or uniformity in handling variations of RFID devices that...
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Relationship
Overall, Imprivata’s quality of support is good, but their after-hours support is somewhat limited....
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Culture, Value
I would purchase the Imprivata solution again. From what I know of our licensing, it doesn't seem...
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Operations
I wasn't originally part of the group that brought on Imprivata. Our original group went through...
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Operations
Imprivata's system was absolutely horrific to install. Getting support from Imprivata was really...
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Relationship
We originally bought Imprivata Access Management to do what is now done by an enterprise product we...
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Loyalty, Product
Imprivata keeps their promises, but there are not many promises. The product needs to evolve over...
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Operations
As far as training goes, Imprivata did not much of a polished act, but we got what we needed eventually....
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Relationship
While the core capabilities of the product do what we need them to do, we have approached the...
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Product
Operationally on a day-to-day basis, the product is working accurately most of the time. When...
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Relationship, Operations
We are very unhappy with Imprivata in general as a vendor. FairWarning's product was great before...
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Product
If I log in, use a badge, and don't manually log out, the system leaves me logged in. If I use my...
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Loyalty, Relationship
Imprivata is a mature product, and it is a great help to our organization. I don't see much more...
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Value
When we need to change the appliances in the product, there is an extra charge to do that. The...
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Relationship, Operations, Product
Our discussions with Imprivata are very open and honest. The latest upgrade with our EMR required a...
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Product
Everything is working with Imprivata Access Management, and the end users are satisfied with it...
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Relationship
I have regular calls with Imprivata. They meet the goals that we set and do what they say they will...
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Value
Licenses for Imprivata's IAM Suite are godly expensive and have to be bought in bulk. Ever since the...
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Relationship, Value
We are displacing parts of Imprivata's product for another vendor's product to simplify our...
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Culture, Value
Imprivata tries to charge for new features that they release rather than including them in current...
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Product
The product’s biggest strength is the ease of administration or the ability to quickly make changes...
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Relationship
Imprivata’s support is great. They are very responsive and able to assist us when we need it....
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Product
Imprivata IAM Suite is really simple for our help desk team and end users. Everything is pretty easy...
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Relationship
Imprivata is the number-one vendor for single sign-on systems for medical applications and the...
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Culture
Imprivata could improve their license model. For example, for electronically prescribed controlled...
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Culture
We have an enterprise license with Imprivata. That being said, when coming back and purchasing new...
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Relationship, Product
Imprivata's product works well. Every system has issues and bugs, but when working with Imprivata,...
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Value
We don’t have any complaints about the vendor’s charges. They charge for different products, but...
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Loyalty
We originally went with Imprivata because our EHR vendor recommended them. Imprivata has done a good...
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Operations
Imprivata's product is most likely the best in class. The system is just really easy to roll out....
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Product, Value
We can see how many people are using the system, but we can't see objective data on how much time...
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Value
The time that we save with the system far exceeds the money that we spend on it.
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Operations, Product
Imprivata has made their system as easy to use as possible. However, our providers still struggle...
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Relationship
Imprivata's customer service people will set up chat sessions and everything. They will even fly to...
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