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User Commentary
Loyalty
We chose Homecare Homebase's system partly because of familiarity. We knew what system manipulations...
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Loyalty, Product
Homecare Homebase's system is a solution that the vendor is trying to add functionality to, but it...
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Product
Homecare Homebase's system is easily accessible. If we strip it down to its bare minimum, it does...
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Loyalty, Value
We got in with Homecare Homebase long before they became what they are today, and I have heard that...
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Culture
Homecare Homebase is pretty helpful. We are a small company, and they have been pretty gracious to...
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Product
Private duty is a little challenging, and there is a cheaper platform that I could have used. The...
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Loyalty, Product, Value
All the functionalities we need aren't there yet on the palliative side, so the product does not...
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Loyalty, Product
The product’s UX is changing, so the product is a bit trickier with some of the work processes...
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Operations, Product
This past year, the upgrades have been very smooth. We haven't had any disruptions with upgrades...
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Product
I have noticed a trend where the vendor will deliver something that is not a complete solution, and...
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Relationship
Many of our contact people are not empowered to solve problems immediately or in the long term, but...
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Relationship
We frequently find things the vendor doesn’t know about, and we have to report those. I don't think...
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Loyalty, Product
The system still has a lot of gaps. The vendor is working on those gaps, but the system is not quite...
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Relationship
The vendor delivers a core product, but customer service is their weak area. We are seeing a lot of...
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Value
We are constantly getting charged for each thing we want to do. For example, we requested something...
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Relationship
Homecare Homebase is responsive, but they don’t really solve our problems.
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Loyalty, Relationship
Over the last while, Homecare Homebase has made a significant improvement to their customer service...
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Product, Value
Homecare Homebase doesn’t really deliver any new technology for private duty nursing. They haven't...
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Relationship, Product
Homecare Homebase for private duty nursing is simple, and we are able to manage with it.
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Relationship
Homecare Homebase is better than halfway there when it comes to overall quality, but the vendor has...
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Relationship
Homecare Homebase’s support team is better than it was. It used to take a week at minimum to even...
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Relationship, Product
When it comes to regulatory requirements, Homecare Homebase is decently on top of things. As far as...
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Relationship
I would give Homecare Homebase’s support team a C. They are okay. But I think that there could be...
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Operations, Product
Homecare Homebase’s online learning hub is excellent. It is easy to get into and easy to navigate....
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Relationship, Product
Many of our private duty clients are on multiple programs. Being able to manage people and receive...
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Relationship
Our support person is proactive when they notice a case that isn't getting handled. But in the long...
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