Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Product
Synapse Cardiovascular's recent upgrade was a giant change; the vendor released a completely...
Login or Create an Account to see details.
Loyalty, Product
With the new viewer in Synapse Cardiovascular, all our slowness problems went away along with our...
Login or Create an Account to see details.
Relationship, Product
We have monitoring with Synapse Cardiovascular, and the vendor is quite active in that. We also meet...
Login or Create an Account to see details.
Product
Synapse Cardiovascular is not as user friendly as what I had before. I always worry that our...
Login or Create an Account to see details.
Operations, Product
Our last upgrade wasn't difficult, but it wasn't simple either. As a matter of fact, we are still...
Login or Create an Account to see details.
Culture, Product
Synapse Cardiovascular works pretty much as described. However, its interface with another...
Login or Create an Account to see details.
Loyalty, Product
We upgraded to the new version because we wanted to stay within the supported software. We also...
Login or Create an Account to see details.
Relationship
We have routine meetings with Fuji to review tickets. We used to meet more frequently, but after we...
Login or Create an Account to see details.
Relationship
When we open tickets, it takes a long time for the support team to get back to us. When they do,...
Login or Create an Account to see details.
Relationship, Operations
Fujifilm has been a great partner and a vendor that satisfies and meets our needs. If we need...
Login or Create an Account to see details.
Product
Synapse Cardiovascular is a user-friendly system with great technology and tools that satisfy our...
Login or Create an Account to see details.
Relationship, Operations
Fujifilm could help us have more awareness of the technology and the different functionalities...
Login or Create an Account to see details.
Product
Synapse Cardiovascular is a good product. The doctors hate it, but they use it because it does what...
Login or Create an Account to see details.
Relationship, Operations
Fuji had a crackerjack team for the implementation, but sometimes we get people and wonder why we...
Login or Create an Account to see details.
Relationship
I have never heard any complaints from my PACS admin. A lot of Fuji’s support is overseas, but we...
Login or Create an Account to see details.
Relationship
Fuji has an interactive service console that monitors our system and fixes some things before I even...
Login or Create an Account to see details.
Culture, Operations
Overall, everything has been fine, and the new cath report that the vendor built has been working...
Login or Create an Account to see details.
Culture, Product
The cath structured reporting in Synapse Cardiovascular meets few of our needs. We had to create a...
Login or Create an Account to see details.
Loyalty, Product
With nuclear medicine structured reporting, our biggest problem was that we moved from a solution...
Login or Create an Account to see details.
Product
Overall, Synapse Cardiovascular is a really good product. It does meet the majority of the needs...
Login or Create an Account to see details.
Relationship
The majority of the people that I have worked with from Fujifilm have been excellent, very...
Login or Create an Account to see details.
Product
I don't think anybody out there is doing EP well, but Fujifilm developing good EP structured reports...
Login or Create an Account to see details.
Relationship
With Fuji's support, sometimes the timelines take a little longer than we would like to get fixes...
Login or Create an Account to see details.
Product
From a user-interface perspective, there really hasn't been any change in Synapse Cardiovascular....
Login or Create an Account to see details.
Operations, Product
The product is easy to use. It goes seamlessly into our EMR. The physicians like it; it has...
Login or Create an Account to see details.
Culture
The vendor needs better communication. We didn't know they were becoming cloud based. They never...
Login or Create an Account to see details.
Culture
The sales team at Fuji is great to work with, and the training team that comes on-site is very...
Login or Create an Account to see details.
Product
Fujifilm has done what they can to make Synapse Cardiovascular work. In regard to supporting our...
Login or Create an Account to see details.
Relationship
We have little things that Fujifilm is trying to work on right now, and they are having difficulty...
Login or Create an Account to see details.
Product
It is a little more difficult to navigate Synapse Cardiovascular than another vendor’s cardiology...
Login or Create an Account to see details.
Relationship
Fuji always has support available. There is always someone around, and the vendor usually finds...
Login or Create an Account to see details.
Relationship, Product
It seems like Fuji is really pushing hard to keep adding new features, and at least once a year,...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
We are finally getting to the point where a lot of Fuji’s support and training staff members are...
Login or Create an Account to see details.
Operations, Product
In Synapse Cardiovascular, there are a lot of things we assume we can do that we can't do. We can't...
Login or Create an Account to see details.
Loyalty, Product
We have struggled with Synapse Cardiovascular because they don't have dual or two-factor...
Login or Create an Account to see details.
Relationship
Fujifilm’s frontline technical support people have been engaged and have worked extremely hard to...
Login or Create an Account to see details.
Product
Synapse Cardiovascular is intuitive. There are some tools in Synapse Cardiovascular that are easy to...
Login or Create an Account to see details.
Product
The product is easy to use and very configurable. We set it up how we want it set up, and it clicks....
Login or Create an Account to see details.
Relationship
Anytime I have called my salesperson, they have been there to help me if I have run into a problem....
Login or Create an Account to see details.
Product
The product makes it easier to amend our databases, add and subtract users, change permissions, and...
Login or Create an Account to see details.
Product
The product is designed in a way that some of the original users are in groups. If I want to change...
Login or Create an Account to see details.
Product
What makes the product so excellent is that it was designed from a cardiovascular perspective. We...
Login or Create an Account to see details.
Operations
Overall, Synapse Cardiovascular is a great product. We are still dealing with some implementation...
Login or Create an Account to see details.
Relationship
There are people at Fujifilm who get the work done faster and better than others do, but that is not...
Login or Create an Account to see details.
Product
The Synapse Cardiovascular worklist and viewer are great. There is always room for improvement and...
Login or Create an Account to see details.
Culture, Product, Value
A point of dissatisfaction with the product is the change that Fujifilm made regarding analytic...
Login or Create an Account to see details.
Relationship
When support is needed, the vendor’s detailed SLA is very rarely followed. Our analyst team needs to...
Login or Create an Account to see details.
Operations, Product
We aren't able to pull patient priors into the system from our VNA, and it has been a while since...
Login or Create an Account to see details.
Relationship
For the vendor to improve their support, their availability and turnaround times need to be better....
Login or Create an Account to see details.
Relationship, Product
Support can make or break a product, and so can moving to the cloud. We used to host the system's...
Login or Create an Account to see details.
Product
Synapse Cardiovascular offers users a streamlined interface that makes their workflows much more...
Login or Create an Account to see details.
Relationship
Fujifilm's support could use work. We struggle with a combination of things, such as the vendor not...
Login or Create an Account to see details.
Operations
Fujifilm needs to provide ongoing new-user training. They probably have it, but if they do, they...
Login or Create an Account to see details.
Product
The product isn’t perfect, but it’ is pretty darn good. We don't have the absolute latest and...
Login or Create an Account to see details.
Relationship, Product
Fujifilm offers the full suite of what the cardiovascular information system can do across the...
Login or Create an Account to see details.
Product
As far as cath structured reporting goes, not all my providers use it very well. But I have been in...
Login or Create an Account to see details.
Loyalty
The product does what it does well, but we are definitely looking forward to it being more web based...
Login or Create an Account to see details.
Operations
Fujifilm is starting to move to some more web-based training, which has been helpful. The vendor...
Login or Create an Account to see details.
Loyalty, Product
The transition to one of the product versions was hard in terms of usability just because the new...
Login or Create an Account to see details.
Relationship, Product
Reading things like echo structured reports and nuclear medicine reports on Synapse Cardiovascular...
Login or Create an Account to see details.
Culture, Relationship
At one point, we came to the vendor needing a report, and they said they would figure it out. They did....
Login or Create an Account to see details.
Operations, Product
Our most recent upgrade with Fujifilm was good. It was pretty fast, and our users didn't notice too...
Login or Create an Account to see details.
Relationship, Product
We have been working with Fujifilm on their templates, so they are better than when we first started...
Login or Create an Account to see details.
Culture
During their sales pitches, Fujifilm always says that they can do this and that, but when we come to...
Login or Create an Account to see details.
Operations
Fujifilm doesn’t actively send new training materials, but if we do reach out to them, they tend to...
Login or Create an Account to see details.
Product
The loading performance of the system is slow, so the performance is not really good. Our physicians...
Login or Create an Account to see details.
Loyalty, Product
I think the upgrades will probably resolve some of the things I don't prefer in Synapse...
Login or Create an Account to see details.
Relationship
There are issues with the accessibility of Fujifilm’s support team and how they escalate ticket...
Login or Create an Account to see details.
Operations
Our upgrade from the on-premises version of the system to the cloud version hosted by Fuji has been...
Login or Create an Account to see details.
Product
The product is decent, and I have seen on-premises versions of it working quite well. The cloud...
Login or Create an Account to see details.
Relationship, Operations, Product
Since we have been live with the product, our longest time without an outage has been a little more...
Login or Create an Account to see details.
Product
A negative aspect of moving to the cloud version of Synapse Cardiovascular was that we lost all our...
Login or Create an Account to see details.
Relationship, Product
We have had a recurring problem with the synchronization service, which is what keeps the database...
Login or Create an Account to see details.
Loyalty, Product
The system brings cardiology to a really updated interface, and that was needed. When the system...
Login or Create an Account to see details.
​
Featured Report
Preferences