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User Commentary
Relationship
I don't know that Flywire has really come out with anything new. Everything that they are doing...
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Product
Flywire: Patient Financial Engagement Platform is a fairly simple tool and the vendor is very...
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Relationship
We have been with Flywire for quite a few years, and we have had some trials and tribulations....
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Relationship
Our representative is always available, and they reach out and offer various assistance in whatever...
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Product, Value
We meet with Flywire regularly and go over our statistics. We can see the number of patients who are...
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Product
The fact that patients can self-serve within Flywire's system is definitely something that is very...
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Product
I would really like the ability to control things within Flywire's system, such as the number of...
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Relationship
The person that we deal with directly at Flywire is wonderful. When we use the vendor's support...
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Product
Flywire is getting more into analytics. They are providing reports and details on payment plans,...
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Product
We experienced a bug in the system a while ago. Flywire's system was supposed to take over our...
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Product
When there is a system glitch in Flywire's programming or something like that, the system's timing...
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Product, Value
Flywire's system allows us to combine our professional physician and facility patient billing into...
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Relationship, Product
Flywire is very good at being productive. We had an issue, and Flywire was very quick to alert us...
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Relationship
We have pretty good support from Flywire. Anytime we have an issue, they are very quick to jump on...
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Relationship, Value
We have worked with different vendors on products or suggested enhancements that have become...
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Relationship
Flywire is very flexible and adaptable to client needs. If I have a problem or an idea with a strong...
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Relationship, Product
Flywire doesn't consistently deliver root cause analysis documents when we have an issue. The vendor...
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Relationship
Flywire is a solid performer. They are filling a need by helping us set up payment plans, and they...
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Relationship, Product
With Flywire, there have been little things or little quirks that we have asked them to fix. The...
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Culture
We generally communicate with the vendor through email, and the team we work with is spot-on....
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Relationship
We had an issue that the vendor found that we missed, and then they walked us through that process;...
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Operations
The training we had at the beginning was great, but we haven't really had much ongoing training. We...
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Value
We have received at least a quarter more payments since we started with Flywire. All of our self-pay...
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Relationship
As long as the vendor keeps the level of people that they have right now in their organization, then...
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Relationship
In terms of the issues that we are having, Flywire has been very good about also pushing on their...
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Operations
Flywire is very good at training. They were able to provide us with a full training packet, and then...
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Loyalty, Product
Flywire is pretty on top of getting new technology out to us when they can. The current product...
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Relationship, Product
Flywire is pretty good, but with most issues, we have to reach out to them when we are not seeing...
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Relationship
Flywire is highly involved when we engage them, but we always have to open a support ticket with...
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Product
Some strengths of the platform are the flexibility and the number of ways a patient can set up...
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Operations
We had a couple of stumbles with Flywire during our implementation. Those weren't showstopping...
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Product
Our biggest challenge is that our organization is so large that Flywire doesn't service every...
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Loyalty
There have been some challenges with Flywire’s software. We continue to look at the vendor, but a...
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Relationship, Operations
Flywire has gotten much better in recent times. Things were very challenging at first. I would say...
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Product
It would be much more seamless to go to virtual or self-serve options for registration if our...
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Value
Cost is such a huge thing in today's world that we are always looking at how to be more efficient...
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Loyalty, Product
For the most part, Flywire has been good. There have been a couple of hiccups, but we have seen...
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Product
Half of our phone calls are normally related to patients who want to set up payment arrangements....
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Operations, Value
I have been really impressed with Flywire's system. It has top-of-the-line quality, and the vendor...
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Relationship, Product
The vendor sends a survey after each of their interactions with a patient. They share that survey...
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Relationship, Operations
We don't have to use Flywire's support a lot. When we do, the vendor's support people take care of...
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Product, Value
Based on the numbers that we have seen, I would say that Flywire's system is doing exactly what we...
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Product
The system doesn't blow up every time Flywire pushes an upgrade through. When other vendors upgrade...
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Product
We have a lot of movement in our physician clinics about bringing new clinics onto old platforms,...
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Operations
I shared screenshots of the system for my system board of directors, and they were just floored by...
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Value
Flywire is a very transparent company. We get what we pay for with them.
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Relationship
The vendor’s people are responsive, but they don't solve issues at the root. They just fix things,...
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Culture, Relationship
At one point, some things weren't going out, and we weren't alerted that the vendor didn't receive a...
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Product
I’m not totally dissatisfied with the product, but a friend would definitely need to research how...
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Relationship, Product, Value
Flywire is a great vendor. I would do things a little differently if we were to buy the product...
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Relationship
We have a really great Flywire account representative. They usually get back to me very quickly on...
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Relationship
Flywire brings other options to our attention and goes over them really well with us even if we...
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Product
We have multiple systems, so if patients have multiple external IDs in the system, they might not...
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Relationship
We have regular meetings with the vendor. I have cell phone numbers directly to the executives to...
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Relationship
The vendor doesn’t do testing before rolling out items, so we have to fix things afterward instead...
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Relationship
The Flywire developer that I work with has been phenomenal with coming up with ideas of how to make...
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Product
The vendor’s upgrades are not very customizable. We have wanted to make changes to our patient...
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Product
We do have a few complaints about the product, but the platform is very easy once someone is in it....
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Product
A lot of patients talk about how easy the system is to use, and that is something that they really...
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Product
Our biggest challenge with the system is an issue where some of our payment plans are defaulting in...
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Product, Value
The product is intended to drive self-service patient payments and help with affordability options...
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Relationship
Flywire has been very responsive in addressing issues. We can get support from people all the way up...
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Product
Flywire could do a better job with their messaging to patients. There is an opportunity for us to...
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Loyalty
We recently merged with another healthcare system, and Flywire's system isn't part of their current...
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Relationship, Product
Flywire can sometimes be slow when it comes to accomplishing what they have promised, but if they...
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Product
The system's end-user experience is very easy and straightforward. The product is very simple.
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Relationship
Sometimes, when we contact Flywire's support, we get someone who just doesn't understand the...
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Relationship
Flywire's account executives are very proactive in reaching out to us. They are always offering new...
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Product, Value
We received really good results with the system's text messaging and email payment reminders, and we...
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Product
We are very satisfied with Flywire. We would definitely recommend the vendor.
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