MOSAIQ - Radiation Oncology Commentary
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Subject Expert
Monique Rasband
SRU Manager
Commentary Summary
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User Commentary
Relationship
Elekta has been really good with support.
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Relationship
Assigning support for conversions or upgrades always takes time with Elekta. We recently did a...
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Operations
We only use MOSAIQ for radiation oncology, so it is perfect for what we are using it for and for...
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Loyalty, Relationship
Our company is transitioning from Elekta to another vendor that does all our treatment machines. I'm...
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Culture, Value
We had a support contract with Elekta, so there were no additional costs for every little thing....
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Product
There are some complaints about the interface for MOSAIQ, but it is a key component in treating our...
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Operations
The training has been good. Elekta offers an easy way to learn and a train-the-trainer model, which...
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Relationship, Value
We have an excellent PM who has been a gem to work with. They were one of the best support people. I...
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Product
MOSAIQ is a good system for medical and radiation oncology. It feels like fewer groups are doing...
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Relationship
The support team is excellent and easy to work with. We know who we work with and have the same...
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Loyalty
We have not seen a lot of new technology, though we do have an upgrade coming up, and we have talked...
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Loyalty, Product
We have the modules for medical and radiation oncology, so dealing with licenses is an ongoing...
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Product
The system does well with what it was built for, which is radiation oncology. The charting is really...
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Product
One hard thing in the system is the accessibility to printing. There are treatments we have to send...
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Value
I don't think Elekta necessarily nickel-and-dimes us per se. Part of that is because we really only...
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Value
MOSAIQ is expensive. It is hard to say that we are getting our money's worth, but compared to other...
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Loyalty
MOSAIQ is definitely a part of our long-term plans. We are somewhat tethered to the treatment...
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Product
MOSAIQ is not very intuitive. Elekta typically offers multiple ways of doing something, and that has...
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Relationship
Elekta’s technical folks are good. Elekta is pretty good to work with on integration. More often...
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Relationship
If we had any complaint about Elekta, it would be that they recently changed a third-party group...
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Product
MOSAIQ runs well. I don't have any formal complaints about it. It does what it is supposed to do.
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Relationship
I know enough people at Elekta who I can call on when I know that there is a bug. Elekta does a...
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Relationship
In terms of things coming down the road from Elekta, I don't know that the vendor necessarily shares...
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Culture, Value
Things have changed across the board everywhere at Elekta. Elekta no longer has an all-inclusive...
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Loyalty
Elekta has been slow to get their new version out, but things are starting to move, and we will be...
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Relationship
The quality of support is good, and we have seen improvements in the vendor's timeliness.
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Relationship
Elekta’s help desk people are probably some of the most useful and friendly help desk people I have...
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Loyalty, Product, Value
For radiation oncology, we average a small number of patients daily. That service is more of a...
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Relationship, Product
Elekta sends out product alerts. Over time, we get emails specifically alerting us of an identified...
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Operations
When we had new doctors start, Elekta provided them with training. The doctors seemed happy,...
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Operations, Product
We can do everything in MOSAIQ in three different ways. Based on the interfaces alone, we have to do...
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Loyalty, Relationship, Product
Elekta has newer versions. They have gone to the cloud. There are things that we haven't caught up...
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Relationship
When we talk to Elekta’s support team about software and stuff, if they don't know how to fix...
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