Boston WorkStation Robotic Process Automation (RPA) Commentary
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Subject Expert
Dustin Cragun
SRU Manager
Commentary Summary
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User Commentary
Operations
It has been very difficult for us to scale the program to what we wanted it to be. We had a few...
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Value
We hired Boston Software Systems to create an automation. They did that on time, and the automation...
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Relationship
The vendor was bought out, and we haven't heard from their new owner at all. They are a new company.
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Product
There are limitations to what the system can do, so we are thoughtful about what projects we give...
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Operations
Our implementation of the system was really clunky. The support we got from the vendor was...
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Relationship
The vendor's support is hit or miss. Boston Software Systems seems to be a very small shop. Some of...
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Operations, Product
I am satisfied with the system's ease of use now that we have been trained on the system. I say that...
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Relationship, Value
We are saving a lot of our workforce. We are finding the most value in the consent forms. We get...
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Loyalty, Relationship
LGI Healthcare Solutions has purchased Boston Software Systems. Many people from Boston Software...
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Loyalty
The firm seems to be pushing some new solutions that may be helpful for us in the future, but it is...
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Culture, Value
The system isn't expensive. We have worked to streamline the support fees for each license that we...
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Operations
As upgrades come in, sometimes the performance of our machines and scripts gets downgraded. When...
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Relationship, Product
Boston Software Systems has gotten far better at responding to our requests to make changes. Their...
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Product
We don't use the vendor's portal for much of anything except downloading new licenses or...
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Culture, Relationship
Whenever we have questions about getting new licenses and things for the system, it is a challenge...
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Product, Value
I would definitely recommend the system, but it is an investment, and my recommendation would depend...
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Product, Value
The system's biggest value is with redirected labor savings for the revenue cycle. Due to the...
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Product
Boston Software Systems provides automation tools that are flexible and intuitive. The company...
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Relationship
We do have an account manager who we connect with on a regular basis, and that person is on all the...
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Relationship
The vendor's support is pretty good. Sometimes we don't get responses back right away, and I think...
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Product, Value
We are seeing the most value with the denied zeros because there are a lot of those every week, and...
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Operations
We don't ever really know anything about any upgrades unless we ask specifically. We didn't even...
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Product, Value
Things are going really well with the system. We have been expanding the number of solutions we have...
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Culture, Value
It used to be that every time we had any kind of little thing, there was a charge attached to it....
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Operations
With implementations, the vendor is very good about letting us know their availability and any...
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Product
The product is not perfect. There is usually more fallout than we would like, but I don't think some...
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Relationship, Product
Part of the product is really complicated and isn't easy for us to look at without calling one of...
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Product
Sometimes, the system stops and tries to restart but doesn't close out of the session that stopped...
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Operations
For training, Boston Software Systems has a good website where we can look up answers and stuff like...
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Relationship, Operations
Right after we went live, the vendor checked in through emails several times to ask whether...
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Relationship, Operations
Boston Software Systems is very responsive. When we first went live with the automation, there were...
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Relationship, Operations
The vendor has lunch-and-learn sessions that sometimes apply to me, but a lot of times, they don't....
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Loyalty
I hear it touted all the time that Boston WorkStation Robotic Process Automation can adapt and then...
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Product
As far as the ease of use of Boston WorkStation Robotic Process Automation is concerned, a secretary...
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Relationship
The good thing about Boston Software Systems is that every time I call them, they are helpful. When...
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Product, Value
Our business with Boston Software Systems is working out very well. It remains mostly unchanged from...
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Loyalty, Relationship
We have added a new team member, and we are continuing to grow quite a bit with Boston Software...
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Operations
In terms of training, we are such a top-level user that much of what the vendor offers for training...
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Operations
It speaks to the size of the company that Boston Software Systems just doesn't have the robust...
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Relationship
Boston Software Systems is not really proactive; they are much more reactive, but they are great to...
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Value
Boston Software Systems has recently been acquired by LGI Healthcare Solutions, and I have reached...
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Relationship
In the past, the vendor was generous when we had a problem. The same person who built the automation...
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Loyalty, Product
Boston Software Systems' solution is my choice for an automation tool. I really like it. One of the...
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Loyalty
When we were transitioning off of Internet Explorer, we wondered whether the vendor would meet our...
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Relationship
Boston Software Systems is very responsive. There isn't a problem that they can't solve. If we run...
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Relationship, Operations
Boston Software Systems offers a lot of things on their website. There are forums, and the person...
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