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User Commentary
Product
With TigrPX Patient Engagement & Education System being a video system, I don't get any metrics from...
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Product
I would recommend TigrPX Patient Engagement & Education System. I don't think there is anything I...
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Relationship
Avidex does customer service well. When I put in a ticket, the problem is fixed that day. The...
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Loyalty
We will sunset TigrPX Patient Engagement & Education System one of these days because I want to only...
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Operations
When I first came aboard, Avidex did a pretty good job of getting me up to speed on their platform,...
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Loyalty, Value
We haven't seen Avidex's system move the needle on any sort of HCAHPS scores, and we haven't seen...
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Relationship
Avidex has tried to upsell us on some things. They have been pushing us on something we aren't...
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Product, Value
Avidex has technology that delivers content. The system is on a TV and is driven by the pillow...
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Product
When content is assigned in the system, it is easy to access, but patients are not watching it in...
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Relationship
Avidex as a company and their success managers are great; that is where Avidex really shines. They...
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Culture, Value
Right now, the system is mediocre at best. I understand that the system has different capabilities...
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Product
It appears to me that the solution was initially designed to be more interactive with actual...
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Product
The system doesn't communicate with my EMR. The solution is easy to get to and use because it can to...
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Relationship
I can reach out to the vendor's representatives at any time, and the vendor will get back to me. I...
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Product
Avidex's system is not user friendly. It is not easy for patients to pull it up on the TV and be...
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Product
Avidex has an outdated product that hasn't kept up in terms of technology and ease. It has to be...
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Relationship
We usually email the vendor to stay in contact.
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Product, Value
I would not recommend the product as it is an outdated program that has served its time. It requires...
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Product
There is a lot of clicking for the patient with TigrPX Patient Engagement & Education System. There...
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Value
I don't love TigrPX Patient Engagement & Education System. It is expensive, and it is hard to...
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Relationship
Avidex’s people are very helpful. All the project and the outcomes managers we work with try to help...
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Product, Value
It is always challenging to see outcomes. We see the numbers, and we can measure the outcomes of...
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Value
We are seeing higher numbers on a particular unit, so our team knows which patients they especially...
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Operations, Product
The product is very easy to use. We are trying to promote the ease of scheduling videos for...
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Operations, Product
We are utilizing the system for our education, and that goes from announcements to videos about...
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Product
For patients, usage depends on how often they watch TV because the system is a smart TV program. All...
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Operations, Product
TigrPX Patient Engagement & Education System is a valuable tool. I really like it. I wish all of the...
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Relationship
If I want something loaded for the product, I can just contact my representative, and within a few...
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Product
I would tell others that if they are going to use TigrPX Patient Engagement & Education System, they...
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Product
Patient education is very important; it is supposed to clarify things for patients with medications...
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Relationship
My satisfaction with Avidex’s executive involvement used to be higher, but it has deteriorated...
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Operations, Product, Value
From what I understand, the product was designed so that patients could actually drive the education...
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Product, Value
The system’s ease of use is impacted by the acuity and type of patients we have in our organization....
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Relationship
I meet with Avidex, and we have conversations, but I don’t really feel like I am getting to where I...
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Relationship, Operations
We have an account manager who is phenomenal and does a lot. They answer emails extremely promptly,...
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Relationship
Because our technology is older, Avidex has had trouble getting service providers out to our area...
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Loyalty, Product
The system isn’t cumbersome, but it could be easier to use. We are hoping for some interoperability...
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Relationship
We have regular calls with our Avidex representative, and the customer service is great. The...
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Operations, Product
The TigrPX product is stable, and it works well all the time. Our clinicians know how to use it, and...
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Product
We would love it if the videos could be viewed on other devices besides the television. Avidex does...
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