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User Commentary
Culture, Value
The product is really expensive, and that is really hard to deal with and hard to work with....
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Value
In general, the product is strong. Within a short time after switching to the product, we were in...
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Loyalty
Unfortunately, the solution does not meet our future institutional needs. We are moving toward a...
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Relationship
The vendor is very responsive when resolving issues. They are willing to listen to concerns about...
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Product
The one thing about this system is that it takes work out of the box, and that is okay. That is what...
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Product
We have a need for automation, charge correction, upload utilities, form letters, form printing, and...
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Relationship
athenahealth’s support ticket turnaround time needs to improve. The turnaround time is all over the...
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Culture, Value
The vendor doesn’t avoid charging for every little thing. For certain services, we get the scope and...
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Operations
We don't really have a lot of training needs from the vendor. We get quality training when we use...
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Relationship
Working with athenahealth is seamless and effortless. The product is great, and the vendor's...
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Loyalty
athenahealth is an exceptional company; the only reason we will not continue with athenaIDX is that...
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Product
athenaIDX is a good workhorse for professional billing.
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Loyalty
We are looking to move to a more integrated solution to handle the size of our size organization.
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Loyalty
This is an exceptional company. The only reason we are not continnuing with athenaIDX is that we...
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Relationship
I love athenahealth. They are true partners. They really are looking out for how we can best utilize...
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Relationship
I never hear our team complain about athenahealth’s support. The vendor is proactive, and they...
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Loyalty
We are switching off of athenaIDX. We want our EMR, our hospital billing, and our professional...
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Relationship
athenahealth’s customer service is pretty good in regard to keeping all promises. I like the support...
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Product
We have liked the development of athenaIDX. athenahealth’s follow-up tools for managing the tasks of...
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Relationship
athenahealth made the wise move years ago to partner with a couple of good consulting companies that...
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Product
athenaIDX may be a little behind the times in insurance management. With a particular old method...
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Relationship
There is such a churn among the staff at the vendors like athenahealth that it is difficult to find...
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Loyalty, Product
If athenahealth were a little more open to playing well with other vendors, they could compete with...
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Loyalty, Product
For someone looking into athenahealth, the big decision point is whether or not the organization is...
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Loyalty, Product
The interface that the product has with other departments is one of the major factors driving us...
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Operations
The product is very intuitive, and the vendor’s support and training are good. To me, the product is...
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Product
From the professional billing side, the product is extremely user friendly. Everything just flows...
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Product
athenaIDX is not integrated with the EHR very well. The orders in the scheduling system do not...
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Value
The legacy support cost for athenaIDX is a little high. We probably could have gone with a different...
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Relationship
athenahealth partners very well. They have always been great to work with. They work with us in...
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Relationship, Operations
athenahealth allows us to customize certain parts of the application because there are always...
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Relationship
athenahealth is very proactive. We have regular calls with two different sets of people to review...
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Loyalty
athenahealth is aware that we are going to be moving to another vendor's systems, and they still...
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Relationship
We have been engaged with a lot of different people from athenahealth, and every single time, I have...
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Relationship
When executives come out to meet with us, they always ask what can they do to make the product better....
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Culture, Relationship
I talk with my customer success manager at athenahealth quite frequently, and everything that they...
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Product, Value
athenahealth provides some interface capabilities, which we heavily use. We have run into some...
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Relationship, Product
There are a couple of things that it would be nice to have in the product with regard to some of the...
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Value
Most of our issues take less than four hours. The vendor will charge us above the four-hour rate,...
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Product, Value
athenaIDX's processing ability allows us to generate our claims appropriately and do customization...
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Product
If there were one thing that I would like to see athenahealth do, it would probably be to embellish...
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Operations
During our last upgrade, I was extremely satisfied. The team was extremely knowledgeable, and the...
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Relationship, Value
athenahealth is constantly evolving. There have been a couple of recent solutions that athenahealth...
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Loyalty
I love the product. I don't want to get rid of it, but we are going to be consolidating and using...
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Culture
The vendor promised that they could custom-build a lot of what we were wanting, and that build...
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Culture, Value
Some people on our team say we pay too much for a system that doesn’t work as expected, but we had a...
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Product
My biggest issue with athenaIDX is that it feels like old technology from the '60s. Trying to move...
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Relationship
athenahealth has been very good with promises.
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Relationship
athenahealth has been a good partner. They engage with us. They know we are moving products and that...
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