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User Commentary
Loyalty
Until recently, the system's previsit process was notoriously horrible and didn't meet its purpose,...
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Operations, Product
athenahealth is pretty proactive, and their system is easy for end users. It isn't overly...
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Operations, Product
There are a lot of ways that athenahealth could improve their documentation so that providers...
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Product, Value
The highlight with athenahealth is that they wick off a lot of the easier tasks that cost...
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Relationship
We have a direct connection to athenahealth if we have to vent, and that is really good. I think a...
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Loyalty, Product
athenahealth has global updates. With updates of other systems, customers are on different versions....
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Relationship
I think the only area that frustrates us a little is that athenahealth tends to try to do more...
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Culture, Relationship
We had an ask for athenahealth a long time ago, and it still has yet to be handled. They didn't...
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Culture
One of the reasons we like athenahealth is that their model is to get a portion of our income, so...
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Operations, Product
athenaClinical’s biggest strength is interconnectivity with everything else. We have many interfaces...
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Loyalty, Product
Probably the biggest thing I would improve with athenahealth is that it is so hard to get changes...
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Value
It was disappointing that athenahealth was charging a separate fee for telehealth. We would have...
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Loyalty, Operations
athenahealth is coming out with new functionality for their scheduling platform, and they don’t have...
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Loyalty, Relationship
Our relationship with athenahealth has gone stale. The same things hurt over and over, and there are...
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Product
We have to use another solution’s reports to get information, patient information, or trends on who...
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Product, Value
I absolutely would not buy athenaClinicals again. Most of the department heads would not. Only the...
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Relationship
If we ask athenahealth a question, it just stays out there in binary heaven, and they just hope we...
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Relationship, Operations
When athenahealth was here for the installation, we asked a question, and they still have not...
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Product, Value
athenaClinicals is really a billing program. It was started in physician clinic offices to recapture...
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Relationship, Operations, Product
I honestly can't think of anything that is better with athenaClinicals, and when we need to fix...
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Product, Value
In athenaClinicals, we have to put the same orders in three different times. For order number one,...
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Product
We have had athenaClinicals for years and have seen no improvements. The system is as bad as it was...
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Operations, Product
In athenaClinicals, the pharmacy department puts in most of the orders. After hours, the nurses do...
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Operations, Product
As far as the athenaClinicals integration goes, when we went live, the interface hadn't even been...
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Product
I would like to be able to run reports in athenaClinicals. I would like easier accessibility to the...
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Product
I would love for athenaClinicals to delete the redundancy and do things in order entry. The process...
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Product
athenahealth doesn’t want anything printed. If we want to print something in the system to lay it...
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Relationship, Product
With athenaClinicals, if we want anything, we almost have to call the IT team; if we want to know...
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Product
In athenaClinicals, we can’t even modify an order. That is one of the biggest things. If we put in a...
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Product, Value
athenaClinicals cuts on in the morning, and that is about it. I cannot say a single thing that it is...
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Relationship, Operations, Product
athenahealth has updates quite regularly. They will cue us to review the updates. When we get ready...
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Operations
For training, athenahealth came and spent a week with us. They had department meetings once a day,...
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Operations
The only way athenaClinicals was promoted to the pharmacy side was because one of athenahealth’s...
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Loyalty, Value
athenahealth absolutely charges for every little thing, and the charges keep going up. We switched...
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Loyalty, Product
If we don't put the allergies in athenaClinicals when the patient first comes in and we put in all...
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Operations, Product
Our staff loves athenaClinicals. It is just very user friendly. When new releases come out,...
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Product
The only big problem that we have with athenaClinicals is integration with other systems at our...
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Operations
Our athenaClinicals training was not what we had envisioned. We were told that we would have a team...
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Culture
athenahealth keeps their promises, but then we find out there are price tags to some of those promises....
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Relationship
One of the things we like about athenahealth is that they listen to feedback and suggestions. Anyone...
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Relationship
I understand that athenathealth has had turnover, but sometimes we have to fight for an accurate...
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Relationship, Product
athenaClinicals is easy to use and does so much for us, especially on the quality measures. We love...
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Relationship
It has gotten harder to reach out and talk to athenahealth’s support people over the last several...
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Product
When there is a direct data feed into athenaClinicals, it ends up creating an excessive amount of...
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Product
Overall, athenaClinicals is a good medical record system. I like the fact that it integrates the...
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Product
Working with athenaClinicals drives me crazy because we want all the information to be right there...
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Relationship, Product
athenaClinicals allows us to gather information on behalf of attorneys and in settlement cases. It...
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Loyalty, Relationship
athenahealth keeps up with the yearly health insurance changes, especially when Medicare dictates...
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Relationship, Operations
The system pretty much meets our needs. Whenever the vendor makes a change or an upgrade, it will...
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Relationship
I have noticed that athenahealth is quick to respond when we submit things to them. I have created...
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Value
This solution has been instrumental in showcasing our hard work, negotiating better terms with our...
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Loyalty
athenahealth has gone by the wayside and has started dividing out what they used to do. We are now...
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Product
athenaClinicals is user friendly and intuitive. Compared to other EHR systems we have looked at,...
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Relationship
I like that if we have issues, we can get ahold of a live person at athenahealth through their...
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Operations, Product
athenaClinicals could improve in the billing area to give our providers the ability to complete...
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Relationship
I would not consider another EMR vendor. The strength of athenahealth is the support they give to...
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Loyalty, Operations, Product
There are several big things that make athenahealth superior to our previous vendor. First of all,...
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Value
athenahealth’s charges are a percentage of a collection. So the incentives are aligned so that when...
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Loyalty, Product
I have gone to meetings, and I will talk to people in a clinic who are on their sixth EMR or...
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Product
athenaClinicals is an online EMR, so we don't have to deal with the vendor sending us two or three...
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Relationship, Product
I was listening to an update from athenahealth, and they are reducing their clicks by about 40% in...
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Product
athenaClinicals is a really good product, and I would definitely recommend it. I have been very...
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Culture, Relationship, Value
athenahealth is doing a really good job these days. They are great at supporting our organization's...
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Relationship, Product
I like the ability in athenaClinicals to create encounter plans for easier documentation for the...
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Product
Medication reconciliation and vaccine reconciliation are sometimes trouble spots in that doing those...
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Culture, Value
athenahealth used to avoid charging for every little thing, and that is one of the things that they...
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Loyalty, Product
I don't think that I would switch my affiliation with athenahealth. athenahealth's product has the...
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Relationship
Up until about 2019 or so, one of athenahealth's largest sales pitches against some of the other...
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Product
athenahealth’s reporting is not very user friendly. It takes a lot of maneuvering, and that is not...
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Product
We have to build out the interfaces for interoperability, but the solution is able to exchange data....
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Relationship
Dealing with athenahealth’s support team can be frustrating. It feels like they are not reading the...
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Product
athenaClinicals has a robust reporting function. We can run a billion reports in athenaClinicals but...
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Relationship, Operations
We have implemented lots of changes or updates in athenaClinicals, and athenahealth has done almost...
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Loyalty, Product
There is a new version of athenaClinicals right now, and it looks a little too complicated. I prefer...
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Relationship
athenahealth’s technical support people are better than the account managers. athenahealth has a...
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Product
athenaClinicals is serviceable. If someone is in an ambulatory setting, I think it is a very...
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Culture, Relationship
athenahealth talks about a lot of HR and follow-up stuff behind the scenes, and what they say is...
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Product, Value
athenaClinicals has the nicest user interface and probably the most intuitive workflow for providers...
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Relationship, Operations
athenahealth is very proactive with their updates. They put out movies and documentation.
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Relationship, Operations
We have used athenahealth’s people to onboard new practices and have found that some of their...
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Loyalty, Value
athenahealth is stepping up their game. They have all these third-party products connected by an...
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Relationship
athenahealth’s tier-one support team is pretty frustrating at times because the issue that I'm...
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Relationship
We are involved with some top people at athenahealth to give them our viewpoint.
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Relationship, Operations
athenahealth has a user community where people make suggestions on what updates they would like to...
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Operations, Product
There is a bit of a learning curve with athenaClinicals depending on a person's position in the...
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Relationship
athenahealth doesn’t keep all their promises, but they do the best they can. Their system just...
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Operations, Product
I like that I'm used to athenaClinicals. Once I got familiar with the electronic health record, it...
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Product
athenahealth's product should have more ability to integrate. We use an external system, and there...
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Product
To improve my satisfaction with the product’s functionality meeting all my needs, athenahealth could...
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Loyalty
athenahealth is looking at some updates to their online check-in piece and the self-facing patient...
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Culture, Relationship, Product
athenahealth had some major issues with billing. The billing issues were really bad for a while....
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Relationship
The vendor's support people are really variable in terms of the responses that they get. I can call...
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Product
I would like to see better privacy options in the system for internal purposes when it comes to what...
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Relationship
I know that the vendor is working on some things, but sometimes, it can take them years to get those...
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Product
athenahealth continues to innovate and improve the system, and that is wonderful for providers...
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Loyalty
There are some things coming up for the system that I am excited about. I believe that those things...
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Product
The order sets are a strength in athenaClinicals. The arrangement of the workflows and the line of...
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Product, Value
The billing tab workflows in athenaClinicals could be better for the providers. It can be a bit of a...
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Product
I think athenaClinicals is really easy. I don’t see any other vendors' systems really fitting the...
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Product
athenaClinicals is like an iPhone that comes loaded, but we tend to have to add different apps. For...
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Product
There are things that should be happening now, and I don't believe the EMR companies understand...
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Loyalty, Value
Epic is moving in a direction with Nuance that is going to make a lot of doctors happy at the...
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Operations
Things have been going reasonably well with athenahealth. Their system has its shortfalls just like...
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Operations
The implementation of upgrades is probably one of athenahealth's biggest weaknesses. We have put a...
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Relationship, Product
athenahealth's focus has been on bolt-ons and partnerships in their network. We are using some of...
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Culture, Relationship
The main thing about athenahealth's support is that we have one designated account representative...
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Value
Functionality is probably athenahealth's greatest opportunity, and that influences whether they keep...
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Product
athenaClinicals is great on the clinical medical record side. I like athenaClinicals better than any...
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Relationship, Product
I have never worked in depth with an EMR like this before, but I can't imagine that the situation...
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Value
athenahealth doesn’t always charge for the products that they have, but if there is something they...
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Product
There haven’t been a lot of changes to athenaClinicals over the last few years. There were just...
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Loyalty
We went with athenaClinicals because with our previous product, we were 100% on premises. Every...
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Culture
athenahealth is obviously a huge company. The sales team doesn't entirely know what the onboarding...
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Product, Value
I would tell others we are very happy with an all-inclusive plan that is specific to our specialty....
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Relationship, Product
athenahealth is very metrics-oriented, both on the user side and on the business side. They have put...
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Product
athenaClinicals is very user friendly and easy to navigate. It is very logical. The steps align with...
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Product
athenahealth falls short on some customized quality metrics. They tend to stay with more out-of-box...
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Operations, Product
The vendor’s upgrades are very good. We know about them in advance, and the vendor’s communication,...
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Relationship, Operations
We hate when the vendor changes the system's look and feel. Providers don't like it when the vendor...
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Relationship
We can get support from athenahealth, but their response time depends on how big our problem is...
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Product
athenaClinicals is great with integrations. It is seamlessly integrated with our EHR, so we can pull...
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Relationship, Product
athenahealth does a good job trying to interoperate with other vendors. They are in a niche place...
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Product
I think athenahealth could look at a multispecialty, multioffice setup. The system currently has a...
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Relationship, Product
We absolutely love the fact that athena provides back-end billing support and support for all the...
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Product
athenaClinicals is a nice system. It is stable, and it does what it is supposed to do with few...
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Product, Value
The vendor has come out with some really good things for athenaClinicals. The vendor has integrated...
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Product
We can make some changes in athenaClinicals, but with a web-based product, we are limited in some...
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Loyalty, Product, Value
The product does not have an inpatient engine, so we can't buy it if we are trying to have a...
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Culture, Value
athenahealth is good at not charging for every little thing, and they are up front if there is an...
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Product
A nice thing about athenaClinicals is that we are always using the most up-to-date software. The...
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Loyalty
athenahealth’s timelines around promises definitely become longer than what they originally tell us...
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Relationship
athenahealth’s support is such a multitiered system. If we call their help desk team, that is like...
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Operations, Product
Some of my doctors have mentioned that they don't like having to click from one thing to another to...
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Product
athenaClinicals is very easy for our providers. They use a lot of the accelerators that athenahealth...
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Relationship, Product
One thing that we love about athenahealth is that we meet regularly with our customer success...
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Culture, Value
From start to finish, athenahealth is invested because of the way their pay structure works. They...
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Relationship, Operations
athenahealth has a lot of layers. On a couple of occasions when we had some issues with documents...
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Product, Value
athenahealth's reporting tool is not robust enough. They have been working on that a lot. We have...
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Loyalty, Relationship
I like athenahealth very much. They are focusing on our needs. Recently, we needed help with a...
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Product, Value
athenaClinicals has worked well for our practices. It is the only solution out there that integrates...
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Operations, Product
athenaClinicals’ biggest strength was how efficient it was in terms of documentation and orders. The...
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Operations
athenahealth hasn’t changed the way they do ongoing training, but what they have done is make the...
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Loyalty, Product
Our organization wants to do more, but athenahealth is not making enough progress for us to be able...
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Relationship
athenahealth’s support is really good. If there are deeper issues, we can call our product manager...
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Loyalty, Relationship
athenahealth has slowed down in terms of how big the updates have been and how big the changes have...
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Loyalty, Product
In athenaClinicals, the system will recognize that the doctor has been using a certain set of...
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Loyalty, Product
I was talking with a colleague about athenaClinicals, and they were on another platform. They were...
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Culture, Relationship
athenahealth does not try to piecemeal things. They basically tell us what a package is and tell us...
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Operations, Product
After new user training with athenaClinicals, every single person ends by asking whether that is it...
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Relationship
athenahealth’s agenda since they changed ownership has been divergent from our agenda to some...
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Relationship
I'm a pretty high user of athenaClinicals, so by the time I reach out to athenahealth for help, I...
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Loyalty, Product
The system doesn't necessarily lack integration options. The vendor is working on creating workflows...
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Product
The system is designed as an ambulatory product. It isn't an enterprise-wide solution. In some ways,...
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Product
There are little things that we would like to change in the product. For example, I would love to be...
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Operations
Ongoing training for the system is really on the customer. We have pretty well developed workflows,...
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Culture
The vendor's sales process was straightforward, and so were the upgrade discussions we had with the...
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Relationship, Operations, Value
We would like it if the vendor's people could help us learn how to move information from...
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Loyalty
All things considered, I have learned to live with the parts of the system that I don't like....
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Product, Value
athenaClinicals is a good product. Based on what I know about other systems, it has MIPS and MACRA...
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Value
We are trying to move toward more A/R products. athenahealth has the products and abilities that we...
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Relationship
athenahealth eventually keeps their promises. It just takes a long time to get them to do things....
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Product, Value
There is no perfect EMR. With that said, athenaClinicals is a good EMR. I would tell everyone that....
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Relationship, Operations, Product
We just did an upgrade for athenaClinicals, and it went pretty smoothly, but there were some things...
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Loyalty, Relationship
We have had good experiences with athenahealth's products, and we have received good support from...
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Operations
The vendor's training is self-service training. athenahealth provides the materials for us to be...
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Product
The system could be improved by having a more specialty-driven focus or by having elements of...
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Product, Value
We have struggled to get interfaces to function between athenaClinicals and some systems from other...
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Relationship, Operations, Value
I think that the vendor could provide coaching and suggestions to providers to help us feel like we...
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Loyalty, Product
athenahealth has really focused on quality of care, and athenaClinicals is very user friendly....
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Loyalty, Product
One nice thing that athenahealth is working on is the athenaOne mobile app. They are making...
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Loyalty, Product
Obviously, there are pros and cons to athenahealth’s product, but no EHR is going to be the way we...
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Relationship
athenahealth assigns a customer service manager to each of their clients, so if we ever have a...
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Operations, Product
athenaClinicals is very intuitive and easy to use. The providers really like it. It has everything...
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Product
I work on the business side of the office, so my experience with athenaClinicals is from the...
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Product
I cannot think of anything that could be improved with athensClinicals. I like the system and it...
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Product
Speaking from an interface standpoint, I just don't think athenaClinicals is a good product in the...
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Relationship
athenahealth’s support team can read the tickets that we enter, but a lot of times, we put...
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Relationship
We have a couple of contacts at athenahealth that are so far pretty good.
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Product
With regards to the vendor's HL7 interfaces, the application needs to be redesigned for more ease of...
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Relationship
athenaClinicals is very user friendly, and athenahealth has very accessible customer service people.
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Product, Value
athenahealth is competitive with the functionality and the things that they release, but because of...
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Loyalty, Relationship
To be more satisfied with athenahealth, we need to make sure that we are aligned on previous...
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Product
There needs to be greater configurability and granularity in athenaClinicals. For example, a lot of...
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Relationship, Product
I would say that athenahealth is doing their best at prioritizing what will hopefully bring down...
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Product, Product, Product
We can integrate things with athenaClinicals, but the system is still basically HL7. athenahealth is...
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Loyalty, Loyalty, Loyalty, Operations, Operations, Operations, Product, Product, Product
We like the system's ease of use, functionality, and look and feel. If we ever decide to move to...
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Relationship, Relationship, Relationship
athenahealth's communication is pretty robust. They do a good job with their road maps. My only...
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Loyalty, Value
We are getting stuff done in athenaClinicals that we need to get done, but we may be paying more...
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Relationship
athenahealth’s support model is horrible. If we report an issue to their support team, athenahealth...
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Relationship, Operations, Product
When athenahealth says they are going to have an update, they have the update. However, a lot of...
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Product
Moving between screens in athenaClinicals takes effort, and the functionality is crotchety. It takes...
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Relationship
athenahealth’s support model is horrible. We can phone in or log a case online, or athenahealth does...
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Loyalty, Relationship
athenahealth is not proactive. If enough people report a problem, athenahealth will post it on the...
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Culture, Product, Value
There is a reporting functionality in athenaClinicals, but it doesn't allow us to access much unless...
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Operations, Product
athenahealth does some things well and other things not so well. athenaClinicals is very easy to...
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Product
athenahealth has standard interfaces, and they are part of CommonWell, a health service information...
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Operations, Product
The design for athenaClinicals is straightforward. We had a provider recently join us who had used...
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Product
athenaClinicals' stability has its days. athenaClinicals was recently in maintenance mode for a...
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Product
I would definitely buy athenaClinicals again. athenaClinicals includes all the lab, hospital, and...
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Relationship
athenahealth is very responsive. We don't call athenahealth that much, but if we have to reach out...
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Culture, Relationship
The reality is that no vendor keeps all promises because of regulatory reasons or whatever. But I...
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Culture, Value
athenahealth does a really good job of not charging for every little thing. The cost is a very...
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Relationship, Product
athenahealth is very strong with their integration of other systems. They are second to none. We can...
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Operations
Training is something that athenahealth could always improve on, not because they are bad at it but...
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Relationship, Operations, Product
athenahealth is proactive, but for the most part, when they make product enhancements, it is our...
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Product, Value
athenahealth has been on the cutting edge of interoperability and offers interoperability and...
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Relationship
We have had some tickets that have lingered for a bit, but athenahealth's support team has been...
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Operations, Product
I would tell a friend about the product’s ease of access for end users, especially from a clinical...
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Culture, Relationship
Sometimes the timelines that are promised are not always delivered by athenahealth, and I don't know...
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Product
I would like the product to have more robustness around value-based care. That has been an area for...
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Product
athenaClinicals is much more user friendly and intuitive than other solutions, and the vendor makes...
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Relationship, Product, Value
athenaClinicals is a bit of a double-edged sword. It is an application that athenahealth maintains...
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Product
There are a lot of required workflows that are clunky in athenaClinicals. That functionality doesn't...
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Value
We pay per provider per month. The product is well worth every penny we pay per month for each...
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Loyalty, Relationship, Product
athenahealth doesn't have anything embedded that helps with clinical decision support, although they...
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Relationship
We have a direct line to our customer service representative, and the team that is assigned to us is...
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Relationship, Operations, Product
athenahealth is pretty good at keeping promises; athenahealth is better than some other vendors I...
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Product
athenaClinicals does not talk to our inpatient EMR, which is an older system. But when we get a...
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Product
athenahealth’s problem is the inbox. The biggest challenge is figuring out how to have useful,...
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Loyalty, Product
We have to switch our inpatient system because we are on an old EMR, so a decision needs to be made...
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Product
There were some pretty big mishaps in the last year with some of the updates that we had to go...
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Operations, Product
We do not allow athenahealth to do our training. We do it ourselves because the modules that are...
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Relationship, Product
We have very rarely had any significant downtime. If we have downtime, it usually lasts minutes, and...
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Relationship
athenahealth listens well. There are senior executives that listen to us all the time, and things...
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Product, Value
I love how efficient things are with athenahealth. The number of resources we needed on the back end...
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Loyalty, Value
We are not totally satisfied with athenaClinicals and are looking for other options, but...
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Relationship, Product
One of the vendor’s bigger weaknesses is their messaging, but they have been working on that. They...
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Operations
All of athenahealth’s upgrades have training modules associated with them as well as podcasts and...
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Operations
Compared to how an Epic implementation would go, athenahealth’s implementations are dramatically...
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Product
athenahealth promotes that the product is the same for our specialty as it is for a usual medical...
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Relationship, Product
Qualitatively, athenahealth has done well at creating a platform that is fairly rigid. We can set a...
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Product, Value
athenahealth has made it clear that for the things they don't do well, we can connect to any vendor...
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Product
The biggest issue with athenaClinicals is the inability to do customized hard or soft stops. Those...
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Relationship
I got lucky with athenahealth. I feel so fortunate to work with them every day.
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Product, Value
athenahealth does interoperability without me even needing to ask. The system drives my IT team...
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Loyalty, Product
I would want other providers to know that athenahealth’s workflows get weak around certain...
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Culture, Relationship
We are a bit in the dark about what athenahealth's vision is and how the vendor is using physician...
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Relationship
We have had a lot of things we haven't been able to figure out in anthenaClinicals just by using the...
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Product
When the pandemic hit, we had to integrate athenaClinicals with another system, and that was a total...
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Product, Value
With athenaClinicals, it is easy for our providers to amend their charts if needed. Documenting...
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Loyalty, Product, Value
With all EMRs, including athenaClinicals, doctors take quite a bit of time. It would be a major time...
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Relationship, Product
athenahealth has made it so that I can go in and do the customizations that I need instead of always...
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Product
Customization is a double-edged sword. Not only does athenaClinicals allow me to make customizations...
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Relationship, Value
When we call and ask for a lot of things to happen or athenahealth has new updates, we are not...
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Relationship
A lot of times, I find that when I call to speak with someone from the customer support team that I...
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Operations, Product
The system is simple to navigate. I was never trained per se on athenaClinicals, but I have a good...
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Relationship
Sometimes we have to remind athenahealth a couple of times, but they keep their promises, and they...
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Operations, Product
The product’s biggest strength is its ease of use. The providers can use it, and it doesn't take...
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Product
The product is great for the UDS reporting that we have to do because it is built into the system....
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Product
The product is very good with UDS reporting, but sometimes it is very difficult to look for...
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Loyalty, Product
athenaClinicals offers a lot of things, but it can be difficult for us to find all of those things....
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Product
Our experience with athenaClinicals would improve if the vendor didn't take things away. We would...
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Culture, Relationship
Sometimes, we have to question the person at the other end of the phone when we call the vendor. We...
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Relationship
The vendor has their messaging board on the side, and they are always telling us about things that...
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Relationship
We have an account manager, and sometimes we will call them to assist us with things. Then, they...
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Operations, Product
When the vendor is going to do an upgrade, we can watch to see what the upgrade will look like. I...
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Operations
During the COVID-19 pandemic, no one really had the time to handle the vendor's upgrades. We just...
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Product
We have to submit things to the PCMH annually. When we do that, we have to print out a separate...
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Product
With athenaClinicals, we would like to be able to make some changes to appointments. For example, if...
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Loyalty, Product
The interoperability and built-in interfaces in athenaClinicals allow us to enhance the system's use...
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Product
We would like to be able to label more within the system's chart. The system has things labeled as...
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Operations
All of the providers we have trained say that the platform is very user friendly. The vendor...
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Culture, Product, Value
The system has met our expectations except for one or two things that the vendor promised that still...
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Loyalty, Product
We are working on efficiencies, and there are some lagging things in the system that cause...
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Relationship, Product
athenahealth builds in what they call marketplace partners. Those are external sources of additional...
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Relationship, Operations
The vendor has a very large online presence for services or calls, and they usually handle things...
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Relationship, Value
The system has helped us very much with meeting government programs. Everything is going to be value...
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Product
I like the quality measures tab, the analytics, and the ability to see the dashboards. What makes me...
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Relationship, Product
Something we would like to see is for the vendor to put the problem list in the actual care plan...
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Product, Value
athenahealth adapts quickly to new things that are added, particularly along the quality metrics...
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Product
I want more control over what comes into the EMR from an integration perspective. We can get all...
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Loyalty, Product
I am very satisfied with athenaClinicals. I am not looking for any other EMR. I have had the...
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Relationship, Operations, Product
athenaClinicals updates automatically on the cloud, and that is a good thing because we don't have...
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Product
We have seen deficiencies in integration with athenaClinicals and the prescription drug monitoring...
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Product, Value
athenaClinicals is a very good program for outpatient and clinical settings. It is very reasonably...
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Culture, Value
We have a per-encounter fee with athena. The more patients we see, the more money they get from us,...
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Operations
We implemented the system in a new department, and there was nothing smooth about the...
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Relationship
I don't know where the vendor's call centers are, but a lot of times, athenahealth’s support...
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Product
With this latest upgrade, athenaClinicals’ ease of use has gotten a little challenging. Sometimes it...
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Loyalty, Relationship, Product, Value
athenahealth is always tweaking different processes within athenaClinicals to save time, energy, and...
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