Hard-Hitting Industry Reports


How will your doctors be impacted by the EMR options you are considering?

Does the outsourcing vendor you are considering have a strategic mindset?


Healthcare organizations across the globe face difficult decisions in selecting solutions that will provide the best outcomes. Our team of researchers is committed to helping you and other healthcare professionals answer the most pressing industry questions using input that comes directly from your peers.

Our goal is to synthesize the research into
reports and insights that are shared with all members. This transparency helps you know which solutions are really delivering and which are not ready for prime time.  

Our reports cover a full spectrum of solutions from medical imaging, pharmacy automation, and core clinical systems to outsourcing, revenue cycle management, and implementation services. Each analysis is powered by the real voices of decision-makers.
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The KLAS research team publishes over 50 vendor-differentiating reports a year covering the most pressing questions facing healthcare technology today. All our reports are available to healthcare professionals who are willing share their experience with KLAS. Each report contains the following core features:

Easy-to-Digest Format

Our goal is to make understanding fast and easy for you. All of our key report findings are in short, two-page executive summaries with what you need to know at a glance. For those who need in-depth background information, we offer our extensive write-ups with detailed analysis, demographics, report methodology, and custom commentary through our Partner-level memberships. 

Key Findings & Analysis ​From In-Depth Peer Interviews

Because healthcare professionals are willing to share their time with KLAS to voice their experiences, we are able to provide clear analysis for often difficult purchasing decisions and add transparency to ​which solutions are really delivering. 

Advice & Insights from Actual Healthcare Professionals

Each report is filled with recommendations and best practices ​from actual customers that KLAS interviews. We carefully validate through an interview that each and every product review was given by an actual person directly involved with the solution being measured so you can trust the insights. 

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Recent Reports



Upcoming Reports


Ambulatory RCM Performance


October, 2016

Healthcare providers continue to search for ways to alleviate administrative stresses caused by today’s complex operations. With many ambulatory EMR/PM vendors now providing outsourced billing/revenue cycle management (RCM) services as an option, providers want to know how well do vendors perform at managing these processes? This study will look at what providers can expect around costs and types of services offered, as well as an analysis of the typical risks and successes.

Patient Access


October, 2016

Performance report for firms that provide extended business office services.

Secure Messaging


October, 2016

The secure messaging market continues to rapidly evolve. This report will further segment and clarify this space made up of the 100+ secure messaging vendors, focusing on the top 25 or so from our last report. 

Care Management


October, 2016 

This first-time KLAS report will focus on health plans’ efforts, plans, and technologies for facilitating care management. It is also anticipated to look at healthcare clients’ perceptions of what member engagement techniques and technologies beyond care management are needed to enable health plan members to actively engage in their own health. 



October, 2016 

This report uncovers which vendors have the most adoption in multiple areas and focuses on which modules are seeing the biggest improvement. Providers also report on the next step for their organizations in cardiology and which vendors are best poised to get them there.

HIT Consulting Services


October, 2016 

What makes a consulting firm successful? What are common struggles providers experience when engaging consulting firms? In what direction is healthcare consulting headed? This study will gather provider insights regarding the critical attributes of successful consulting firms as well as common struggles providers have with firms. It will also include insights into the emerging consulting needs providers are facing.



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