Hard-Hitting Industry Reports


How will your doctors be impacted by the EMR options you are considering?

Does the outsourcing vendor you are considering have a strategic mindset?


Healthcare organizations across the globe face difficult decisions in selecting solutions that will provide the best outcomes. Our team of researchers is committed to helping you and other healthcare professionals answer the most pressing industry questions using input that comes directly from your peers.

Our goal is to synthesize the research into
reports and insights that are shared with all members. This transparency helps you know which solutions are really delivering and which are not ready for prime time.  

Our reports cover a full spectrum of solutions from medical imaging, pharmacy automation, and core clinical systems to outsourcing, revenue cycle management, and implementation services. Each analysis is powered by the real voices of decision-makers.
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The KLAS research team publishes over 50 vendor-differentiating reports a year covering the most pressing questions facing healthcare technology today. All our reports are available to healthcare professionals who are willing share their experience with KLAS. Each report contains the following core features:

Easy-to-Digest Format

Our goal is to make understanding fast and easy for you. All of our key report findings are in short, two-page executive summaries with what you need to know at a glance. For those who need in-depth background information, we offer our extensive write-ups with detailed analysis, demographics, report methodology, and custom commentary through our Partner-level memberships. 

Key Findings & Analysis ​From In-Depth Peer Interviews

Because healthcare professionals are willing to share their time with KLAS to voice their experiences, we are able to provide clear analysis for often difficult purchasing decisions and add transparency to ​which solutions are really delivering. 

Advice & Insights from Actual Healthcare Professionals

Each report is filled with recommendations and best practices ​from actual customers that KLAS interviews. We carefully validate through an interview that each and every product review was given by an actual person directly involved with the solution being measured so you can trust the insights. 

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Recent Reports



Upcoming Reports


Care Management


October, 2016

This first-time KLAS report will focus on health plans’ efforts, plans, and technologies for facilitating care management. It is also anticipated to look at healthcare clients’ perceptions of what member engagement techniques and technologies beyond care management are needed to enable health plan members to actively engage in their own health.



October, 2016

This report uncovers which vendors have the most adoption in multiple areas and focuses on which modules are seeing the biggest improvement. Providers also report on the next step for their organizations in cardiology and which vendors are best poised to get them there.

HIT Consulting Services


October, 2016

What makes a consulting firm successful? What are common struggles providers experience when engaging consulting firms? In what direction is healthcare consulting headed? This study will gather provider insights regarding the critical attributes of successful consulting firms as well as common struggles providers have with firms. It will also include insights into the emerging consulting needs providers are facing.

Global BI


November, 2016 

KLAS plans to conduct a Global research study on enterprise BI in healthcare. The study will have two objectives: 1) Measure the performance of enterprise BI healthcare vendors in the U.S. in areas such as sales and contracting, implementation & support, and overall satisfaction 2) Understand market dynamics and perception around BI outside of the U.S. (Globally), including purchasing plans, vendors currently installed, and vendor mindshare for future purchases. 

Clinical Decision Support


November, 2016 

The upcoming CDS performance report will take a broad look at the CDS market to see if tools are making a meaningful impact on the delivery of care. This report will highlight which vendors are leading in meeting provider expectations and which ones are best positioned to meet provider’s needs in the future. The CDS report will include Surveillance, Order Sets, Care Plans, Drug Databases, and Point-of-care reference tools.

Alarm Management


​November, 2016 

The Joint Commission has issued National Patient Safety Goals focused on reducing alarm fatigue. In this report, KLAS focuses on which vendors are helping to reduce fatigue on not just alarms but all notifications, including alerts and communications. This report will focus primarily on the guidance, tools, and functionalities that alarm management middleware vendors provide and how well they are meeting customer needs. This report will also gauge how other vendors—including nurse call, secure messaging, physiological monitor, and other medical device vendors—contribute to or help alleviate notification fatigue.



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