KLAS Blog

A Deep Dive on the EMR Improvement Collaborative

In healthcare IT, the story is no different. We hear unending tales of the latest and greatest healthcare IT solutions, and yet often providers feel underwhelmed and oversold. Perhaps because it’s the cornerstone of an organization’s technology, the EMR often seems to carry more than its fair share of the productivity paradox.

Why We Do What We Do: A Ninja Perspective

“Ugh, fine.” That’s not what I dream of a physician saying when I ask if they could spare a few minutes to talk with me about the healthcare IT products they use. But it’s what one provider said to me during one of my first calls at KLAS.

The HIT Productivity Paradox

"You see the computer age everywhere but in the productivity statistics." Starting as far back as the 1970s industries began to see that as investment into IT increased, productivity decreased in response. As Meaningful Use and other government initiatives worldwide have pushed EMRs and other HIT solutions into the forefront of buying decisions, healthcare now faces its own version of this same paradox.

The Little Engine That Could – My Journey to KLAS

Many are familiar with the story The Little Engine That Could. For those unfamiliar, the story tells of a stranded train attempting to get toys to the children on the other side of the mountain. Several train engines passing by refuse to help, with various excuses for their lack of sympathy. Finally, a little blue engine offers humble assistance, exclaiming “I think I can!” again and again until the obstacle (the mountain) is overcome and the toys are delivered to the mountain village children.

Maintaining the Quality of KLAS Data

Almost 11 years ago, through a great stroke of luck, I found myself working at a company in Utah called KLAS, whose mission is to improve the world’s healthcare. I came from a market research background, where one of the last projects I worked on was for a company that wanted to know whether families would buy more ketchup if it came in colors like purple and green. On many occasions during this project, I seriously questioned how my life’s choices had led me to work on something so trivial and that I cared so little about.

KLAS and the NHS: How will the UK Measure Interoperability?

I am really delighted to see that KLAS has begun their journey in helping the UK healthcare system measure interoperability. Having met with a cross section of CIOs and CCIOs in all care settings the KLAS team are getting this model together to reflect the UK health care system.

How Does KLAS Conduct Research?

I can still remember when, as a kid, I discovered the fine print at the bottom of my cereal box announcing, “You must be 18 years of age to enter” as a caveat to their “win your own spy-gear tool kit” contest. I learned two things that day: first, becoming James Bond isn’t a solid career path, and second, always check for fine print.

Happy Little Charts: An Artist’s Love for Healthcare IT

“We live in a data-driven world,” said Dona M. Wong in her book The Wall Street Journal Guide to Information Graphics. Data had been a foreign concept to me prior to joining KLAS—an element that belonged in the world of mathematicians and scientists, not artists. Now as a graphic designer at KLAS, I have the opportunity to make a direct impact on healthcare...

Are We Making Intelligent Health IT Decisions?

I am part of a US based, 24 hospital IDN based in the Midwest. We make many imaging purchases every year. Information on which vendor and model are selected and which are not is recorded and trended. Most decisions are made at the local entity with input from the system.

Interoperability and The UK: At the Center of History

Have you ever been at the center of history? I ask that question because for my whole life, I have been chasing history: driven by the desire to be a part of something bigger than myself, to be a part of a moonshot. To be able to look back and say, “Yep, I was there when that happened, and I was part of it.”

KLAS in the Garage

It seems as though every company has a garage origin story. KLAS has more of a kitchen-table story, but I’m still grateful to have been a part of it.

The Liquid Hospital

Richard Corbridge, CIO of the Health Service Executive and CEO of eHealth Ireland - "The Irish healthcare system has been on an exciting journey putting building blocks in place to create a digital fabric..."

#IUseKLASBecause - Spencer Erman

I have been involved with clinical informatics for around 10 years. Prior to this, I was an EHR end-user, then super-user, then physician champion. As I have come to learn, there are a myriad of things out there that may be used...

HIMSS 17: Solving the World's HIT Issues?

If you’re coming to the US to find answers to solve your country’s HIT problems, don’t. We haven’t solved very many yet ourselves. However, in my opinion, that can be a good thing.

#IUseKLASBecause - Ferdinand Feola

PMC first embarked on its electronic medical record (EMR) journey with the McKesson clinical inpatient system in 1998. They chose a best-of-breed path with their other IT needs, choosing to use Siemens MedSeries4 solution for: revenue cycle, scheduling, general ledger, accounts payable and materials management.

#IUseKLASBecause - Marty Paslick

Care begins when a patient enters the doors of an HCA (Hospital Corporation of America) facility, and often the first interaction in a patient’s journey happens during registration

#IUseKLASBecause - Corey Zeigler

FDRHPO (Fort Drum Regional Health Planning Organization) works with the North County Healthcare System in New York to evaluate, plan and strengthen the connection between the Fort Drum military community and healthcare in northern New York. One of our main goals is to identify the healthcare needs of Fort Drum, as well as the surrounding community.

#IUseKLASBecause - Brian Wetzel

As the director of diagnostic imaging and cardiology at Our Lady of Lourdes Hospital, I often find myself the position of decision-maker. In order to get solid data, I use KLAS.

#IUseKLASBecause - Miguel A. Vigo IV

Recently, Edward-Elmhurst Health rolled out our new price estimation tool. This change is providing extremely accurate and timely price estimations and price transparency to our patients for all payers and for all hospital services.

#IUseKLASBecause - Mary Alice Annecharico

It is important for me to know what my industry peers are saying about their experiences. Henry Ford Health System (HFHS) needs to know what the values and critiques are of vendor products, professional resources, and services—especially as we plan for capital and operating investments that will support our organization’s strategic needs.

#IUseKLASBecause - Rachel Dunscombe

Being the Intelligent CIO Customer Here in the UK, we used to have a magazine called Which? It was a consumer guide that came out monthly with features on everything from washing machines to cars. I secretly loved Which? and as a kid used to read it, looking at the scores and narratives around products.

Quigley Down Under

KLAS’ culture, as those who’ve interacted with us can tell you, is full of quirks. For example, the IT dept. named the printers around the office things like “chainsaw” and “deforester” as a reminder to keep our paper-waste to a minimum...

Hiring Character First

“How do we get our employees more engaged?” Many answers exist, and it all begins with great hiring. There are hundreds of different ways to attract candidates and fill positions, but at KLAS we look to hire character first.

Why the Arch? Explaining the Symbol of KLAS

For many, starting a new year involves looking back at the past with nostalgia. We’ve enjoyed walking memory lane to see how far we’ve come and, in many ways, what has stayed the same.