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2011 Annual Best in KLAS Awards Released

Epic and maxIT Healthcare top software and service ratings from 18,000 interviews compiled for the 2011 Best in KLAS report

Orem, Utah – December 15, 2011– KLAS published its 2011 Best in KLAS Awards: Software & Professional Services report. The annual report ranks the best-performing healthcare IT vendors in more than 100 market segments based on ratings from over 18,000 interviews with healthcare providers.

“Since 1998, KLAS has been committed to helping healthcare providers make decisions based on candid peer feedback,” says Adam Gale, KLAS president. “Best in KLAS rankings mark those vendors who best keep their promises in their market segments for offering a combination of superior products, strong service, and high customer value. We hope these ratings continue to help providers find transparency from their vendors in making purchasing decisions.”   

In the 2011 KLAS report, Epic was the top-ranked overall software vendor with an 87.1 out of 100. MaxIT Healthcare garnered top ratings for professional services, scoring an 88.7. 

Following is a list of the 2011 Best in KLAS vendors for software:

Acute Care EMR

 Epic EpicCare Inpatient EMR

 Ambulatory EMR (Over 75 Physicians)

 Epic EpicCare Ambulatory EMR

 Ambulatory EMR (11-75 Physicians)

 athenahealth athenaClinicals

 Ambulatory EMR (1-10 Physicians)

 Amazing Charts

 Business Intelligence/Reporting

 Dimensional Insight The Diver Solution


 Digisonics DigiView

 Community HIS

 McKesson Paragon

 Document Management and Imaging

 MedPlus/Quest Diagnostics ChartMaxx

 Emergency Department

 Tie between Epic ASAP ED and MEDHOST EDMS

 Enterprise Scheduling

 Unibased USA RMS


 Oracle PeopleSoft Enterprise


 Homecare Homebase


 Siemens Novius Lab


 Elekta MOSAIQ


 DR Systems Unity PACS

 Patient Accounting and Patient Management

 Epic Resolute Hospital Billing


 Epic Willow

 Practice Management (Over 75 Physicians)

 Epic Resolute/Prelude/Cadence

 Practice Management (11-75 Physicians)

 Greenway Medical PrimeSuite Practice

 Practice Management (1-10 Physicians)

 Greenway Medical PrimeSuite Practice


 Epic Radiant

 Speech Recognition

 Nuance eScription

 Surgery Management

 Epic OpTime

The 2011 Best in KLAS vendors for services are:

Application Hosting (CIS/ERP/HIS)


 Claims and Clearinghouse Services


 Clinical Implementation Principal

 Impact Advisors

 Clinical Implementation Supportive

 Innovative Healthcare Solutions Inc.

 Financial ERP Implementation


 Extended Business Office


 IT Outsourcing (Extensive)

 CareTech Solutions Inc.

 Planning and Assessment

 Tie between Cumberland and Encore

 Revenue Cycle Transformation


 Technical Services

 Orchestrate Healthcare

 Teleradiology Services

 Teleradiology Solutions (TRS)

 Transcription Services

 TransTech Medical Solutions

The report also notes that some systems have more successful go lives than others. Segments with the lowest go-live risks were Interface Engines, Real-Time Location Systems, Health Information Exchange, Revenue Cycle, and Patient Flow. Segments struggling the most with go lives were Anesthesia, Medication Administration, Ambulatory EMRs, Practice Management, and Patient Accounting/Patient Management.  

This year, KLAS has shortened the report name from "Top 20 Best in KLAS” to simply “Best in KLAS.” New market segments in the report include Clinical Decision Support products, Self-Service Patient Kiosks, Talent Management, and Treatment Planning.

The 2011 Best in KLAS Awards: Software & Services report is available to healthcare providers online for a significant discount off the standard retail price. To purchase the full report, healthcare providers and vendors can visit www.KLASresearch.com/BestinKLAS.

About KLAS
KLAS is a research firm specializing in monitoring and reporting on the performance of healthcare vendors. KLAS’ mission is to improve delivery by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from more than 4500 hospitals and more than 2500 clinics, KLAS delivers timely reports, trends, and statistics that provide a solid overview of vendor performance in the industry. KLAS measures performance of software, professional services, medical equipment, and infrastructure vendors. For more information, go to www.KLASresearch.com, email marketing@klasresearch.com, or call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter at www.twitter.com/KLASresearch.