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KLAS Announces the Year’s Best-Performing Healthcare IT Software and Services Vendors

2010 Best in KLAS Awards reveals top-rated companies in 113 market segments and performance ratings for over 900 software products and service offerings

OREM, Utah – Dec. 15, 2010 – KLAS today released the 2010 Top 20 Best in KLAS Awards: Software & Professional Services report. The report includes the annual rankings of the best-performing healthcare IT vendors based on more than 17,000 interviews conducted yearly with healthcare providers. 

KLAS rankings measure a vendor’s performance in areas of product quality, implementation, and service and support. The top-rated companies in key market categories earned the 2010 Best in KLAS distinction, signifying their leadership in meeting customer expectations. The award is reserved for companies in the largest and most impactful market segments. 

“Since 1998 the objective of the Best in KLAS Awards report has been to help healthcare providers make informed decisions,” said Adam Gale, KLAS president. “This year we have included two new sections in the report—the ‘Overall Software Suite Rankings’ and ‘Disclosure Levels.’ The disclosure levels provide a transparent view into the vendor’s willingness to share a complete client list with KLAS, which provides a more inclusive assessment of their products’ performance. We believe these additions bring clarity to providers when making healthcare technology decisions.” 

Following is a list of the 2010 Best in KLAS vendors for software:

Acute Care EMR
Epic EpicCare Inpatient EMR
Homecare Homebase
Ambulatory EMR (Over 100 Physicians)
Epic EpicCare Ambulatory EMR
Siemens Novius Lab
Ambulatory EMR (26-100 Physicians)
eClinicalWorks EMR
DR Systems Unity
Ambulatory EMR (6-25 Physicians)
Greenway Medical PrimeSuite Chart
Patient Accounting and Patient Management
Epic Resolute Hospital Billing
Ambulatory EMR (2-5 Physicians)
e-MDs Chart
Epic Willow
Business Intelligence/Reporting
Dimensional Insight The Diver Solution
Practice Management (Over 100 Physicians)
Epic Resolute/Prelude/Cadence
Digisonics DigiView
Practice Management (26-100 Physicians)
McKesson Horizon Practice Plus
Community HIS
McKesson Paragon
Practice Management (6-25 Physicians)
Greenway Medical PrimeSuite Practice
Decision Support – Business
Allscripts Sunrise EPSi Decision Support (Eclipsys)

Practice Management (2-5 Physicians)
e-MDs Bill

Document Management and Imaging
MedPlus ChartMaxx
Epic Radiant
Emergency Department
Wellsoft EDIS
Speech Recognition
Nuance eScription
Enterprise Scheduling
Unibased Systems Architecture RMS
Surgery Management
Unibased Systems Architecture ORMS
McKesson Pathways Fin./Materials/HR Mgr

The 2010 Best in KLAS vendors for professional services are: 

Application Hosting (CIS/ERP/HIS)
Planning and Assessment
Impact Advisors
Claims and Clearinghouse Services
Revenue Cycle Transformation
Deloitte Consulting
Clinical Implementation Principal
Deloitte Consulting
Technical Services
Clinical Implementation Supportive
Innovative Healthcare Solutions Inc.
Teleradiology Services
Virtual Radiologic (vRad)
Financial ERP Implementation
Transcription Services
IT Outsourcing (Extensive)
CareTech Solutions Inc.

In addition to recognizing the Best in KLAS honorees, the 2010 Top 20 Best in KLAS Awards: Software & Professional Services report also highlights the highest-performing vendors across all the market segments in which they have rated products or services. In the 2010 report, Epic is the top-ranked overall software vendor, with a performance score of 86.7 out of 100, followed by CareFusion and 3M. The top-rated overall services firm is Hayes Management (88.9), followed by Deloitte Consulting Inc. and CTG.

The 2010 Top 20 Best in KLAS Awards: Software & Professional Services report is available to healthcare providers online for a significant discount off the standard retail price. To purchase the full report, healthcare providers and vendors can visit www.KLASresearch.com/top20

About KLAS
KLAS is a research firm specializing in monitoring and reporting the performance of healthcare vendors. KLAS’ mission is to improve delivery, by independently measuring vendor performance for the benefit of our healthcare provider partners, consultants, investors, and vendors. Working together with executives from more than 4,500 hospitals and over 2,500 clinics, KLAS delivers timely reports, trends and statistics, which provide a solid overview of vendor performance in the industry. KLAS measures the performance of software, professional services, medical equipment and infrastructure vendors. For more information, go to www.KLASresearch.com, email marketing@KLASresearch.comor call 1-800-920-4109 to speak with a KLAS representative. Follow KLAS on Twitter at www.twitter.com/KLASresearch.