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FAQs Regarding KLAS Data

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Collapse Purpose of KLAS researchPurpose of KLAS research
Expand SummarySummary
Expand Why are we writing this?Why are we writing this?
Expand What is the purpose of KLAS research?What is the purpose of KLAS research?
Expand Why does KLAS make the research public?Why does KLAS make the research public?
Collapse KLAS definitionsKLAS definitions
Expand How does KLAS define <i>Provider</i> and <i>Vendor</i>?How does KLAS define Provider and Vendor?
Expand How do products become validated by KLAS?How do products become validated by KLAS?
Expand What does Konfidence mean for KLAS data?What does Konfidence mean for KLAS data?
Expand What is a unique provider organization?What is a unique provider organization?
Expand Does KLAS interview every client of a given product?Does KLAS interview every client of a given product?
Collapse Obtaining the researchObtaining the research
Expand Where does the data come from?Where does the data come from?
Expand How does KLAS obtain and verify data?How does KLAS obtain and verify data?
Expand How does KLAS verify the data is valid and from verifiable end-user organizations?How does KLAS verify the data is valid and from verifiable end-user organizations?
Expand What does KLAS do with client contact information?What does KLAS do with client contact information?
Expand What level of healthcare professional can submit data to KLAS?What level of healthcare professional can submit data to KLAS?
Expand Is there a limit to how much and how often data can be submitted?Is there a limit to how much and how often data can be submitted?
Expand How does KLAS obtain and document comments from providers?How does KLAS obtain and document comments from providers?
Collapse KLAS resourcesKLAS resources
Expand What is Platinum KLAS? What is Platinum KLAS?
Expand What are specialty reports? What are specialty reports?
Collapse Planning the researchPlanning the research
Expand How does KLAS decide what areas to measure?How does KLAS decide what areas to measure?
Expand Do vendors pay to be measured?Do vendors pay to be measured?
Expand How does KLAS determine what questions to ask?How does KLAS determine what questions to ask?
Collapse Research ComponentsResearch Components
Expand What are the questions used for software evaluations?What are the questions used for software evaluations?
Expand What are the questions used for service firms evaluations?What are the questions used for service firms evaluations?
Expand What are the questions used for medical equipment evaluations?What are the questions used for medical equipment evaluations?
Expand What are the requirements for inclusion in KLAS vendor/product performance reporting?What are the requirements for inclusion in KLAS vendor/product performance reporting?
Expand How does performance monitoring for services differ?How does performance monitoring for services differ?
Collapse Verifying the researchVerifying the research
Expand Can a vendor stack the deck?Can a vendor stack the deck?
Expand What processes help KLAS monitor the data?What processes help KLAS monitor the data?
Expand How does KLAS avoid bias and remain impartial?How does KLAS avoid bias and remain impartial?
Collapse Understanding the researchUnderstanding the research
Expand How does KLAS calculate its overall performance scores?How does KLAS calculate its overall performance scores?
Expand What are the statistics behind the KLAS research methodology?What are the statistics behind the KLAS research methodology?
Expand When comparing vendor scores, does a decimal point mean anything?When comparing vendor scores, does a decimal point mean anything?
Expand What factors can cause a vendor’s score to change over time?What factors can cause a vendor’s score to change over time?
Expand What does an asterisk denote?What does an asterisk denote?
Expand Sometimes the Best in KLAS scores do not match those seen in the online performance database or in individual reports; why is this? How should providers interpret a change in a vendor’s positional rating when that vendor appears in two reports published close together? (e.g., Best in KLAS and a specialty report)Sometimes the Best in KLAS scores do not match those seen in the online performance database or in individual reports; why is this? How should providers interpret a change in a vendor’s positional rating when that vendor appears in two reports published close together? (e.g., Best in KLAS and a specialty report)
Expand What are the variables that can influence the research?What are the variables that can influence the research?
Expand How does the KLAS stoplight system work?How does the KLAS stoplight system work?
Expand How old is the data I am looking at?How old is the data I am looking at?
Expand Does KLAS segregate the data by version?Does KLAS segregate the data by version?
Expand What does it mean if a product is marked with a regional designation?What does it mean if a product is marked with a regional designation?
Collapse Vendor inclusionVendor inclusion
Expand What are the Best in KLAS reports and how does a vendor get into a Best in KLAS report?What are the Best in KLAS reports and how does a vendor get into a Best in KLAS report?
Expand What is a Best in KLAS award and how does a vendor receive one?What is a Best in KLAS award and how does a vendor receive one?
Expand Does a vendor’s inclusion in KLAS data suggest an affiliation or sponsorship of the data?Does a vendor’s inclusion in KLAS data suggest an affiliation or sponsorship of the data?
Collapse Using the dataUsing the data
Expand How should the reader (research consumer) use KLAS data?How should the reader (research consumer) use KLAS data?
Expand When using KLAS data, among other things, remember to factor in the following:When using KLAS data, among other things, remember to factor in the following:
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