Payment Integrity Solutions (Mostly Pre-Pay) Commentary
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Subject Expert
Boyd Stewart
Research Director
Commentary Summary
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User Commentary
Relationship
We are extremely happy with Zelis Healthcare's services. The vendor's customer support is excellent....
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Culture
Zelis Healthcare is our only vendor in the payment accuracy and integrity solutions space. We tend...
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Loyalty, Product
I think Zelis Healthcare's operations are amazing. I would like to see the vendor make some...
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Product
I recommend better naming conventions for some of Zelis Healthcare’s solutions. The conventions can...
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Operations
During the implementation, Zelis Healthcare could have had a quicker turnaround on our questions....
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Relationship, Product
Zelis Healthcare’s biggest strengths are claims editing and wrap pricing. They have a fast...
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Product
Zelis Healthcare reviews our claims prepayments. That is one value that the vendor has added to the...
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Operations
Zelis Healthcare is slightly different than other vendors when it comes to training. We haven't...
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Value
The vendor provides industry-standard services at way above industry-standard pricing. The cost is...
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Relationship
I hardly ever use Zelis Healthcare's phone and web support. I use my client manager, and they are...
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Product
A lot of our challenges with upgrades with Zelis Healthcare are actually our problems. With...
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Operations
We don’t really have any difficult issues with Zelis Healthcare facilitating accurate payments, and...
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Value
Zelis Healthcare charges for everything, but they do not nickel-and-dime. If we have questions or...
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Relationship, Operations
We are a small third-party administrator that does not have a labor force as knowledgeable as that...
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Relationship, Value
Zelis Healthcare saves us money and partners with us to give us the best bang for our buck.
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Product
We use Zelis Healthcare's portal manually, and the portal works very well for us. We can report on...
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Relationship
At any given time when we have dealt with the vendor's leaders, the people have been great, helpful,...
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Operations
Zelis Healthcare is more prepared for implementations than I am. They are a massive organization....
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Product
Everything is data driven now. When we change to new databases, everything has to be set up again....
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Relationship, Product
One thing users hear in healthcare is that it isn't efficient, and there are way too many provider...
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Relationship
Zelis Healthcare is excellent at what they do and with the service that they provide to us. They...
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Relationship
If an organization applies a bunch of claim edit reductions to claims, providers will inevitably...
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Relationship
There are times when Zelis Healthcare has to help us with appeals, but the vendor jumps in and...
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Relationship
The vendor is always very prompt in answering our support emails. The vendor has a website we can...
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Relationship, Operations
Zelis Healthcare has continued to maintain our relationship. I don't feel anything negative in terms...
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Relationship
Sometimes when I have a problem, I have to start at the bottom of the vendor’s organization and move...
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Relationship
The vendor always provides insightful information. I recently got a call from my Zelis Healthcare...
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