Unite Us Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director, VBC
Commentary Summary
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User Commentary
Loyalty, Product
We implemented the vendor’s community information exchange as a requirement for administering our...
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Relationship
Our account manager at Unite Us is absolutely the most approachable person and is very motivated to...
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Culture, Relationship
I would buy Unite Us Platform again, but saying the vendor keeps all promises is a bit big of a...
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Loyalty, Product
My wish list item for Unite Us Platform would be interoperability. I know that there are some...
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Relationship
Getting ahead of the known requirements of the CCO as it pertains to the use of Unite Us Platform is...
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Product
I have heard that folks are very happy with the system. I do like the capabilities for the...
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Loyalty, Product
We are working through some recommended improvements now. I would like the product to be a little...
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Relationship, Operations
The go-live has been good. Obviously, anytime we change something, we have to look at our workflow,...
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Loyalty
Unite Us Platform is part of our long-term plans. We certainly need a well-vetted, local, responsive...
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Product
Unite Us Platform has been super helpful in connecting with the resources in our area, and the...
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Relationship
The response time from Unite Us when we need answers ranges from almost instant to a couple of days,...
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Relationship, Product
When working with Unite Us Platform, the most important thing is to have a proper connection with...
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Relationship, Product
It is difficult for us to get our frontline staff to change from making a call to the food pantry...
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Loyalty, Product
Our main goal is to get behavioral health providers to use Unite Us Platform for SDOH referrals and...
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Value
Unite Us doesn't nickel-and-dime us. I would buy the system again, but not right now. That is all...
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Loyalty
The system isn't giving us the data that we contracted with the vendor for. I am optimistic that we...
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Loyalty, Product
Unite Us Platform was built at its outset for SDOH. That is its strength, and there is nothing wrong...
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Loyalty, Value
If I had a friend looking at Unite Us Platform, I would recommend the product to them depending on...
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Loyalty, Product
We have our own referral platform for behavioral health services. I have some people who have said...
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Loyalty
We were going to build out the SDOH services in our referral tool, and we chose not to. That is not...
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Product
We can email or text a form to clients through the system, but I really want something that we could...
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Value
Unite Us Platform is free for nonprofit organizations, so it doesn't cost anything for those...
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Loyalty, Value
The system has worked amazingly for us, and it is very important for us to continue using the...
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Product
I like the product's closed loop referring capabilities and payment platforms that allow us to...
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Relationship
Unite Us has been an incredible partner. That doesn't mean that we like everything that they do, but...
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Product
One thing that I would love to see from the vendor would be more patient-facing capabilities. As we...
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Operations
For training, Unite Us has virtual classes and videos, so we can talk with people. The vendor also...
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Relationship, Operations
We are in the middle of a project, and that project has been a very big lift and a lot of work....
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Loyalty, Relationship
Unite Us is proactive in a lot of areas, but there is still some opportunity for changes in Star...
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Product
One of Unite Us’ strengths is in their enterprise approach to the product. They make it so that we...
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Loyalty, Relationship, Product
I would love for Unite Us to be more proactive and create dashboards and tracking to help with...
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Loyalty, Relationship
Our account executives at Unite Us are great, and we continue to figure out new ways to use the data...
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Value
We have seen an increased return on investment year over year by using Unite Us Platform because...
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Operations
Unite Us was great at the implementation, especially compared to some other vendors. Also, our...
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Product
There is one thing Unite Us isn’t doing. They used to do predictive cut points for SARS measures,...
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Product
Some of Unite Us Platform's integrations with electronic medical record systems have been done...
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Product
The coordination of referrals across sectors and among partners is Unite Us' real strength. All the...
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Product
As the services that community-based organizations provide begin to become more standardized and...
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Loyalty, Relationship, Product
Unite Us is an incredible company, and they have the right vision. But they need help in their...
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Loyalty, Product
Unite Us needs to get all the critical bidirectional interoperability with the major EHRs done so...
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Product
My experience with Unite Us Platform is great, especially because I can send referrals within the system....
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Relationship
We are working with our representative from Unite Us, and we get the sense that our representative's...
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Culture, Value
Ever since Unite Us bought the platform, communication has taken a nosedive. We were told that the...
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Operations
We haven't really done training for the system's newest upgrade yet, and it has been very hard for...
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Product
I would like the product to integrate better with our EMR.
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Product
The system serves its purpose. It is definitely accessible, and it gives us the resources that we...
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Loyalty, Product
Unite Us Platform is integrated with our EMR, but we don't like its current integration much. After...
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Product
The big wish-list items that I would like to see in the product would definitely be resources for...
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Loyalty, Relationship
Unite Us does not solve our problems. We can engage with executives who are empowered to solve our...
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Relationship
Sometimes Unite Us’ service is good, and sometimes it is bad. Proactive service is the thing that...
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Loyalty, Relationship
We don’t like how Unite Us Platform works, but it works how the vendor says it is going to work....
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Relationship, Product
Unite Us is very open in terms of people being able to make referrals to anyone else. They could add...
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Loyalty, Product
Unite Us is working on integration, and we have had conversations with them. They know that they...
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Loyalty, Product
One thing Unite Us could do to compete better with the other vendors in the market would be to add a...
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Product
We hear a lot of feedback that Unite Us Platform is not difficult for most people. The changes the...
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Operations
The level of communication around training is very poor, so that would be the main thing the vendor...
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Operations
Unite Us Platform varies too much from the changes that are constantly being made and the lack of...
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Culture, Value
We have had issues in the past around what we have been paying for with Unite Us. But they have...
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Loyalty, Relationship
With the acquisition of NowPow by Unite Us, we have had some issues with responsiveness, but that is...
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Operations, Product
Unite Us Platform is very intuitive, and once users have gotten used to it and set up any favorites,...
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Loyalty
We initially went with NowPow because they gave us the ability to do tracked referrals and use...
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Value
Any issues getting our money's worth are probably more on our end. We had a lot of COVID-19...
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Loyalty, Product
I would buy Unite Us Platform again because we are in a place now where we can engage healthcare,...
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Value
Unite Us keeps their promises for the most part. There is a lot of stuff that they have going on,...
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Product
There are things that Unite Us could improve in functionality regarding certain documentation...
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Loyalty
When we saw Unite Us Platform, it was very clear that it was something that was beneficial, and we...
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Relationship
We have a close partnership with Unite Us, so we are made aware of any new updates or developments...
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Operations
With training from Unite Us, it is a benefit to have just one EMR because then the vendor doesn’t...
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Product, Value
The things that Unite Us offers for integration are very good, but they are not super exceptional....
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Product
Once folks have used Unite Us Platform a few times, it is super easy. The folks who feel that the...
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Product
It would be nice if there were an automated system to approve access in Unite Us Platform because...
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Relationship
Unite Us’ leadership people are in meetings with us pretty frequently, and we haven't seen that with...
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Loyalty, Value
I would tell someone looking into Unite Us that our experience with the vendor thus far has been...
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Relationship, Operations, Product
Unite Us made a significant platform change that resulted in quite a few issues in our region to the...
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