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User Commentary
Loyalty, Product
Often, what Telstra Health says they can deliver doesn't end up happening, or we have to pay for...
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Relationship
Telstra Health does support us, but if we want to change something with integration that requires...
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Relationship
One of Telstra Health’s key support people retired recently. A lot of knowledge was lost when they...
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Relationship
Telstra Health is not consulting with us in regard to future development in Kyra Clinical even...
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Operations
Telstra Health doesn't provide any training for us. Sometimes they will demonstrate a new module,...
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Loyalty, Value
I would buy Kyra Clinical again because a lot of money has been invested to get Kyra Clinical where...
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Operations, Product
We did an upgrade, and for a whole bunch of reasons, it was delayed for a long time. Not doing an...
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Loyalty, Product
When we need to do some things in the system, we have to go to the database and run scripts. There...
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Loyalty, Relationship
We haven't really had a lot of information from the vendor about the road map or the changes that...
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Loyalty, Value
I am not sure that Kyra Clinical is forming part of our long-term plans at this stage. It is very...
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Loyalty, Relationship
The vendor is talking about a new platform, which apparently is meant to make it easier for them to...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Product, Product, Product
Telstra Health is continuing their journey of fixing up bugs in the early version of the system. As...
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Relationship, Relationship, Relationship
In terms of Telstra Health’s support, we get different responses from different people. One time the...
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Product, Product, Product
The biggest bug in the product is that it is very episodic. For example, if a patient comes to the...
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Loyalty, Loyalty, Loyalty
In terms of technology, the vendor is working hard at getting better all the time, and the quality...
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Relationship, Relationship, Relationship
Telstra Health keeps their promises in terms of delivery. It is clear to everybody that Telstra...
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Relationship, Relationship, Relationship
Telstra Health is engaged. There is appropriate high-level involvement and engagement. We have great...
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Relationship, Relationship, Relationship, Value, Value, Value
We are getting good value for our money from Telstra Health for the Kyra products and the support...
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Culture, Culture, Culture, Value, Value, Value
With Telstra Health, we get good offers when we request a proposal, but sometimes we discover what...
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