cobas infinity POC solution (Global) Commentary
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Subject Expert
Kyle Chilton
Consultant
Commentary Summary
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User Commentary
Loyalty, Loyalty, Product, Product
We started using this product because we needed connectivity with our point-of-care equipment and...
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Relationship, Relationship
The vendor’s biggest strength is their service. We have a good working relationship with the vendor,...
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Product, Product
I would tell others to go ahead and get the product because it is quite easy to use. Certain...
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Relationship, Relationship
Most of the time, the vendor fulfills their promises if they can find solutions to our problems.
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Loyalty, Loyalty, Product, Product
So far, the product is working right. If we are still using the vendor's brand in the future, we...
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Operations, Operations, Product, Product
It took me probably a month or two to start seeing benefits from the product because in the...
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Product, Product
The product has some flaws compared to what we had before, but we try to work around them and see...
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Loyalty, Loyalty, Loyalty, Loyalty
We selected Roche because of the wide experience that they have. Not only do they have experience in...
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Product, Product, Product, Product
I would tell a prospective Roche customer that cobas infinity POC solution has a very easy interface...
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Product, Product, Product, Product
Generally, cobas infinity POC solution works well and our end users like it, and one benefit of the...
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Product, Product, Product, Product
There are certain things that we would like to do in cobas infinity POC solution. For example, there...
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Relationship, Relationship, Relationship, Relationship, Operations, Operations, Operations, Operations
Roche communicates well with us, we have regular meetings with our representatives, and our training...
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Loyalty, Loyalty, Loyalty, Loyalty, Product, Product, Product, Product
When we are swapping from one system to another, there are really no benefits, but there are no...
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Product, Product
The downside we had with the older version of the product was that when we got a lot of data over...
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Product, Product
The key thing for us with cobas infinity POC solution is the quality assurance function. The system...
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Product, Product
Other companies offer home-based point-of-care testing. However, I think Roche is the only local...
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Product, Product
It is important that we emphasize the medical device IT policy. For anyone who engages with Roche,...
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Product, Product
We have connections with multiple devices. Roche has a lot of potential, and we think they are doing...
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Product, Product, Product, Product, Product, Product, Product, Product
I work with the program daily and don't have many problems with it. I didn't have problems with the...
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Product, Product, Product, Product, Product, Product, Product, Product
We can connect third-party solutions to cobas infinity POC solution. However, it can be hard to...
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Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship
Roche’s customer service is pretty neat. One of our contacts will email us back almost anytime. That...
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Product, Product, Product, Product, Product, Product, Product, Product
The solution has an LMS where we can implement automatic reminders. When someone's certification is...
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Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship
Roche tries to stay in touch and give us the feeling that we are welcome. It sometimes feels like...
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Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship
In the past, the main person from Roche who knew everything in the IT world was never available. We...
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Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship, Relationship
Roche told us they didn't support their old solution anymore, so we had to switch to cobas infinity...
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Loyalty, Loyalty, Loyalty, Loyalty
At the time that we decided on Roche, they had the best middleware possibilities and middleware...
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Operations, Operations, Operations, Operations
I would advise customers to take the implementation one step at a time. The first step is to have...
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Relationship, Relationship, Relationship, Relationship
The key strengths of the vendor are the quality and stability of the system and the continual...
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Product, Product, Product, Product
When we upgraded to the current software version, there were some problems concerning the...
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Loyalty, Loyalty
We selected Roche because the performance of their product’s meter is far superior to other...
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Product, Product
To be successful with the solution, people need to be open minded about the application's abilities....
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Relationship, Relationship
The vendor’s main strength is their customer service. They are always there when we need them.
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Product, Product
The system gathers all the data for QC and result management. We look at the QC in real time every...
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Product, Product
We want a lot more data analysis from Roche. They are doing the foundational things, but we want...
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Culture, Culture, Product, Product
The mission and vision of the software is to provide a comprehensive middleware solution for all...
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Product, Product, Value, Value
There are upgrades happening all the time, and the vendor does not charge for them. The newest...
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Relationship, Relationship
We have had issues and limitations that Roche has done their best and gone above and beyond to try...
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Operations, Operations
We have an issue with the training of the devices, but overall, the product is better than average....
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Loyalty, Loyalty, Product, Product
All the different healthcare sessions connect to cobas infinity POC solution. We are hopeful that...
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Product, Product, Value, Value
Middleware helps us manage inventory. We sometimes have millions of dollars’ worth of supplies in...
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Loyalty, Loyalty, Relationship, Relationship
There are probably only two or three leaders of point of care internationally. Roche is one of them,...
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Culture, Culture, Loyalty, Loyalty
Roche hasn't kept all their promises mentioned in our contract. The system isn't there yet. But the...
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Culture, Culture, Operations, Operations, Product, Product
We had an issue early on with the different stages of certification, and there is definitely room...
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Relationship, Relationship
Roche is really helpful in that they are working with us to improve that product. We really feel...
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Product, Product
We use a lot of other systems. Connecting all our solutions is difficult, but that isn't always...
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Culture, Culture, Operations, Operations
During the pandemic, we could not get the vendor to help us on the floor of the hospitals with all...
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Operations, Operations
Training for the solution is really good. As soon as we want it, the vendor gives it to us.
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Culture, Culture, Value, Value
When something is in the contract, the vendor doesn't charge or hassle us to pay for anything. But...
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Product, Product
cobas infinity POC solution is a new technology. We are not able to do everything that we would like...
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Product, Product
It is difficult to get statistics that are useful to us. We have to extract the raw data from cobas...
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Product, Product
My advice to other customers would be to maybe try to play around with the solution a bit if they...
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Product, Product
Roche's system works really well with our glucometers. Everything is centralized, so we can manage...
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Value, Value, Value, Value
We are rapidly developing the system, so we are constantly having to ask for quotes and updates and...
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Product, Product, Product, Product
During the upgrade, Roche removed a lot of the functions the old system had, such as being able to...
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Product, Product, Product, Product
Our big focus now is connecting non-Roche products to the system, which hasn't been easy. That has...
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Relationship, Relationship, Relationship, Relationship
Due to some issues during COVID-19, Roche shut down some parts of their support structure. A lot of...
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Relationship, Relationship, Relationship, Relationship
The level of service we get from the Roche team is great. They have a sterling reputation for...
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Relationship, Relationship
Roche's customer service is excellent. If we have an issue and need a meter replaced, the vendor...
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Loyalty, Loyalty
I am very happy with Roche. I plan to retire before we switch systems. The product works the way the...
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Loyalty, Loyalty, Product, Product
The meters that we used to have were obsolete, so we looked at several vendors, and we liked the...
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Operations, Operations
I would recommend that others do the training that Roche offers. When we first got the vendor's...
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Relationship, Relationship, Product, Product
We had issues in the past with things not transferring to our LIS, but I am not sure that that was...
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