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User Commentary
Product
There were new OSHA requirements recently, so we were able to partner with Riskonnect and make...
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Relationship
We recently moved to an API feed with one of our third-party administrators, and Riskonnect was able...
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Relationship, Operations
Sometimes with upgrades, there are little hiccups, but the Riskonnect team manages things for us. A...
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Relationship
Riskonnect Healthcare is highly configurable. We don't find that a lot now, especially with...
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Relationship
We have an amazing team from Riskonnect. They are always willing to help us and provide us with...
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Product
Riskonnect Healthcare is accurate and flexible. I have a lot of confidence when we pull data out...
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Product
The system’s policy manager functionality needs to be improved. We are having trouble implementing...
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Relationship, Operations
The relationship and service with Riskonnect are going well. The Riskonnect success team is amazing...
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Relationship
Riskonnect's support is terrible, and their turnaround is glacially slow. Our dedicated...
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Value
Even though Riskonnect nickel-and-dimes us, their prices are still pretty darn good. That is...
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Operations
I would tell someone who was interested in the system that they should test everything before...
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Product
Riskonnect Healthcare can be configured to do just about anything, but that takes a lot of work on...
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Culture, Relationship
The vendor holds conferences, but those require us to sit in a room for hours listening to the...
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Product, Value
Before we had Riskonnect's system, we had a really ugly PDF that we couldn't edit for event...
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Relationship
My experience with Riskonnect has been great. Getting an adverse event reporting system was a dream...
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Loyalty, Operations
Riskonnect Healthcare is a really awesome system. The vendor has done a wonderful job of training us...
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Loyalty, Product
Riskonnect's product has become part of our workflow, so it is much easier to use on the front end....
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Product, Value
Our providers are using the Riskonnect program whereas they were not using our previous vendor's...
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Loyalty
Riskonnect's program suited our facility best compared to other programs. The program has the...
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Value
We have had a few disappointments with Riskonnect's system. Some areas in the system that we thought...
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Operations
Some of the trainings we received for the system's reports were several hours long, and we didn't...
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Product
Riskonnect should really get something more specific set up for the post-acute area. It seems to me...
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Relationship, Operations
Riskonnect's technical experts and senior people were very experienced, but our project manager was...
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Operations, Value
I would tell a friend who was considering the system to be efficient with the included hours right...
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Operations, Product
We had a significant upgrade from the classic version to a lightning version, and it took us years...
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Operations
The training is not very available. I put in a ticket asking whether someone could show me how to do...
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Loyalty, Product
Internally, we don't have good interoperability between Riskonnect Healthcare and our employee...
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Relationship, Product
There are a few quirks in the system, but some things depend on the tech savviness of the user....
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Relationship
The quality of the support is very good. We have a liaison assigned to us, and they are incredibly...
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Relationship, Product
There haven’t really been any changes since the last update. I haven't heard anything. I'm very much...
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Product, Value
One outcome we have been able to achieve is rapid routing of reported events to the appropriate...
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Loyalty
We may decide to keep the system for risk management, specifically for claims management. However, I...
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Value
There are some things that the vendor charges for that seem weird to me, but the vendor includes...
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Product
Riskonnect Healthcare isn't really a system that makes sense for everyone to use for incident...
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Product
Riskonnect Healthcare is a repository, so we are able to track events even after they have been...
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Relationship
We have meetings scheduled all the time, but I never attend them because I don't need anything....
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Product, Value
Riskonnect Healthcare allows us to trend things a lot more easily because things are housed in one...
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Product
We are more efficient using Riskonnect Healthcare than an Excel spreadsheet. And from a governance,...
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Loyalty, Operations
Riskonnect Healthcare’s ease of use depends more on the training than anything. Of course, different...
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Operations
When we implemented Riskonnect Healthcare, the vendor may not have had enough resources to help us....
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Relationship, Operations
Various teams at Riskonnect have helped us out. Some teams have been bad, and some teams have been...
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Relationship
There have been a few occasions when some of Riskonnect’s support personnel have been very...
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Culture, Relationship
Our only involvement with Riskonnect at a high level is with our salesperson. The only involvement...
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Value
Anyone that needs access to Riskonnect Healthcare has to have a license. We are charged per license,...
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Culture
One of the hiccups with Riskonnect Healthcare was that it didn’t have a contracting module at first....
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Product
Right now, the only integration is a feed from our HR system into Riskonnect Healthcare, and that...
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Product
We integrated our intranet into Riskonnect Healthcare to access our policies, but we had some...
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Loyalty, Product
We have purchased various modules from Riskonnect, one of which is a regulatory compliance module....
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Loyalty, Value
We chose the solution because it is user friendly and intuitive. The solution has led to better...
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