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User Commentary
Relationship
We have identified some things over the past few months. For example, a double-check that was not...
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Operations, Product
Some of the fixes that Relatient calls fixes are sometimes more difficult on the user's end because...
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Relationship, Operations, Product
Once figured out, Dash Schedule is relatively easy. The main issue is when Relatient does the...
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Relationship, Operations, Product
Relatient does a lot of double-checking on their end. When we ask for updates or changes, those may...
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Relationship
There is a lot of back-and-forth with Relatient. They are proactive in responding, but the...
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Relationship
I wish contacting Relatient’s support team were a bit easier. There is a communication barrier with...
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Product
Dash Schedule remains essentially the same; it just gets updated a bit. There has been one thing...
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Operations, Product
Dash Schedule is easy. It is consumer easy and staff easy because of the design and setup for...
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Loyalty
I know Relatient is working on a module for checking in patients, and I'm interested in reviewing...
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Product
I use this self-scheduling solution rather than our EMR vendor's offering because Dash Schedule is a...
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Relationship, Product
From a physician's scheduling standpoint, Relatient is at the forefront. The vendor is extremely...
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Relationship, Product
Relatient needs to improve their alert messages. They are all on top of each other in the corner, so...
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Relationship, Product
Dash Schedule is efficient. Relatient works with us very well on building custom changes to the...
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Product
I would like to be a little more hands on with the patient self-scheduling process. After the...
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Relationship
My direct contact and the IT people for Dash Schedule are great. The vendor's support people are...
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Relationship
While Relatient’s customer support is timely, there is a communication barrier because the customer...
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Product
With patients who schedule online, it would be helpful if the vendor could add literality to that...
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Culture, Relationship
Recently, we were able to have a meeting with the vendor and ask specific questions regarding...
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Relationship
Compared to the other client success associates that I have, our client success associate that is...
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Operations
We learned a lot about the system on our own and figured it out from the beginning. There is not...
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Product
One weakness is that Dash Schedule is a very cookie-cutter system. It comes out of a box, and there...
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Product
If I had been asked about Dash Schedule when it was integrated with our old EMR, I would have said...
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Operations, Product
Relatient does their best to handle any situation. Regarding our integration with our EMR, they were...
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Loyalty, Product, Value
Our practice is very specific in what they want, what they don't want, and how they want their...
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Loyalty
Our goal with Dash Schedule was to eliminate phone calls because requests come in quicker than we...
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Culture, Value
So far, Relatient has delivered everything they have promised. What Relatient does is integrate....
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Operations
Relatient's training is not as robust as it could be when it comes to the other services that we...
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Product
Our technical people might have something to say about the product’s interoperability, but...
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Relationship, Operations
Relatient does what they need to do if there are problems. At the very beginning, we went through a...
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Relationship
The vendor uses third-party support people, so the support staff has weird hours; they are only...
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Relationship
We have been happy with the people that we have had to deal with from the vendor. Our project...
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Loyalty, Relationship
We and other practices who are using the vendor's services are making enhancement requests as we are...
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Loyalty
We didn't do a ton of research, but it was prior to the COVID-19 pandemic when we were initially...
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Relationship
When we initially got started with the vendor, there was so much change with their company because...
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Loyalty
I think that the vendor will continue to be a strong leader, but there are other software systems...
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Loyalty, Relationship
I would possibly buy the product again. I would hesitate a little because we have had issues in the...
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Operations
Our new representative has actually reached out and wants to set up some training with several of...
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Product, Value
When the product is all mapped correctly, it is super helpful. The general ability to map the...
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Relationship, Product
Sometimes when there are upgrades, things get unmapped, and we won't know that they are unmapped...
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Product
To be most successful using Dash Schedule, I would use it to its fullest, but customers should take...
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Loyalty, Relationship
In terms of patient self-scheduling, we have quite a large number of scheduling instances that drop...
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Relationship
The strength of Relatient is the personal attention that the representatives of the company give to...
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Product
The platform itself tends to update quite frequently, and we see a number of obstacles once an...
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Loyalty, Relationship
I hope we are finally stable in terms of who our practice representative is. The vendor has had a...
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Loyalty, Product
We use the system because our EMR vendor's tool will wrongly book tons of patients. It doesn't allow...
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Operations
Relatient's training and setup were very structured. The vendor did their best to make sure that...
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Relationship
I have been very thankful for and pleased with Relatient. They are very careful to commit, and I...
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Relationship, Value
Relatient has not increased our costs at all, and we have been with them for several years now. Some...
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Relationship
Relatient is extremely strong at what they do. They provide a critical pathway to what we do every...
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Loyalty
I anticipate a dip in satisfaction with DASH - Patient Scheduling because of uncertainty. There is...
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Loyalty
I have a feeling that the Relatient folks are probably going to continue innovating. They have been...
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Operations
DASH - Patient Scheduling is a service, so Relatient provides very solid updates and very good...
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Product
DASH - Patient Scheduling still requires some staff intervention because there is still some medical...
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