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Optum Population Health Solutions Commentary
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Benjamin Cassity
Research Director, VBC
KLAS Research Director, VBC - Benjamin Cassity
 
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Director

Product

Optum Performance Analytics is not very intuitive for the end user, and our experience with the...

May 2024
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Director

Operations

The implementation of Optum Performance Analytics was very challenging. The Optum team came to the...

May 2024
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Director

Value

We have made a lot of changes in the system because of the industry and because we are bringing in...

May 2024
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Director

Loyalty, Product

I recommend that Optum change their platform to more of a Tableau-based analytics platform instead...

May 2024
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VP/Other Executive

Product

We like that Optum Performance Analytics is not just an application that delivers canned analyses...

Apr 2024
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VP/Other Executive

Relationship

Optum is timely with new topics and products. The information available in Optum Performance...

Apr 2024
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VP/Other Executive

Operations, Product

We send regular updates, and then the data comes back. If the return process were a bit quicker,...

Apr 2024
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Director

Product

The biggest benefit for my analysts is that the performance analytics pieces Optum has in the tool...

Mar 2024
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Director

Product, Value

Things have been business as usual. We use Optum Performance Analytics a lot for cost-type analysis,...

Mar 2024
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Director

Operations, Product

There are some new features in the upgrades, but we haven't taken advantage of some of them. We are...

Mar 2024
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Director

Relationship

The service is good. The people I work with at Optum are always helpful and knowledgeable. I have...

Mar 2024
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Director

Product

Optum's platform is not very robust. The product is very siloed within itself and doesn't compete...

Jun 2023
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Director

Product

We would like bidirectional integration with physician practices, electronic health records,...

Jun 2023
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Director

Product

There are a hundred ways to document everything, and end users have to document things in multiple...

Jun 2023
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Director

Relationship

Optum has an excellent support team. They have worked very hard from a customer service perspective...

Jun 2023
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VP/Other Executive

Culture, Relationship

Optum’s customer service isn't the best. They are very focused on selling us the next product rather...

May 2023
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VP/Other Executive

Culture

From a care manager's perspective, the functionality is good. The basic package from Optum comes...

May 2023
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