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User Commentary
Relationship, Operations
With MEDITECH, we don't know about anything that is coming unless we read it in the vendor's...
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Relationship, Product
MEDITECH has done well with promoting interoperability and making sure we are meeting federal and...
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Value
We pay a lot for MEDITECH's system. Users buy the product, and whenever they need a solution for a...
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Relationship
MEDITECH's support has started using a system for all of their tickets called Circle. I am not...
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Relationship, Value
If we have to escalate something to MEDITECH's support people, those people will usually follow...
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Product
Something that works for us is that within MEDITECH, we have an eChart. That is a legal record, and...
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Product
The recent upgrade we did was probably one of the smoothest ones we have had in a while. From an EHR...
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Relationship
MEDITECH could have better support. If we have an issue, we put in a ticket, but we might wait days...
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Loyalty, Product
If we were to do an upgrade or a conversion, we would probably go straight to the Expanse suite...
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Product
We are a few big versions behind, and MEDITECH has taken the liberty to go through and put more...
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Value
We pay a flat fee for support and maintenance, so we don't get nickel-and-dimed. We pay a lump sum...
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Relationship
Concerning problems with MEDITECH, we have people that we work with there. Anytime I have called any...
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Product
The product is easy to use, especially since I have been exposed more and more to another solution....
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Relationship, Product
MEDITECH does a lot of updating to keep us as current as possible. We don't have a lot of problems...
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Culture, Loyalty
We have a wish list of things with MEDITECH, and some of our wishes are to move the product up to...
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Loyalty, Relationship
MEDITECH has made it clear to us that they are moving away from supporting this solution with the...
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Loyalty, Product
Other platforms are way better than C/S Enterprise Medical Record, such as the Expanse platform, in...
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Product
C/S Enterprise Medical Record doesn’t integrate well with products we have from external vendors;...
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Relationship
MEDITECH could have quicker response times for support, mainly via the web. The initial response is...
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Relationship, Product
C/S Enterprise Medical Record is a good, stable platform, and the support works pretty well compared...
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Relationship, Product
The system doesn't interface with many of our other products, and it is not up-to-date with the...
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Culture
I enjoy working with MEDITECH. They are easy to work with. They never sunset versions, so we don't...
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Relationship
MEDITECH still supports the product when we call them. If the system is down or if we have a...
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Product
We would like to see improvements in the user interface and the interoperability with other programs....
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Product
The product does what it is supposed to; it is just there in the background. It is actually pretty...
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Relationship
On the side of acute care, we have seen reasonable improvements. MEDITECH has made some changes to...
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Product, Value
The system is very easy to use. I have used several EHRs in my career, and I can only think of one...
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Culture, Relationship
I have heard stories of MEDITECH not keeping their promises in the past. But MEDITECH has changed...
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Culture, Value
In v.6 of the product as well as in the Expanse suite, we pay for just about everything. We don't...
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Relationship
The current representative that comes out and does materials management for our MEDITECH as a...
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Operations
The vendor has improved their implementation services. MEDITECH uses a product called MedPower,...
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Culture
When MEDITECH is selling the product to people, the vendor is selling a Cadillac and all of the bits...
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Operations, Product
Typically, the updates are very stable. The problem is that we are dependent on reading the...
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Loyalty, Relationship
There are some things in the product that the vendor can work on. MEDITECH is working toward the...
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Relationship
The support is getting better. MEDITECH doesn't have a lot of experts with their old products....
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Loyalty, Value
One of our leaders says the product costs way too much money, but one of the other leaders says it...
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Loyalty, Operations
One thing the vendor needs to work on is their ability to implement things for facilities with...
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Relationship
MEDITECH should increase their customer service and be more responsive to tickets. They should also...
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Loyalty
We know that we are never going to get all the benefits we can unless we have the new platform. We...
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Relationship, Product
We have been using MEDITECH's system for some time, and most people are not having too much trouble....
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Product
A lot of MEDITECH’s things go to development and never come around. MEDITECH could make enhancements...
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Product
We can customize the MEDITECH solution in the way we need to in the facility. The product is user friendly....
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Product
The product has outdated functionality for access to information, report writing, and scheduling,...
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Operations
The implementation has been very cumbersome. We have had issues with trainer competence and...
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Product
There is easy access to information across the enterprise, and the report-writing analytics are excellent....
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Loyalty
We are leaving the system because the current version lacks integration, and that makes us...
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Culture, Product
The product is on par with a lot of solutions. MEDITECH does basically what they say they are going...
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Relationship
Communicating with MEDITECH is frustrating; the vendor isn't proactive, and they don't connect the...
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Relationship
The frontline support people can tackle most but not all of the calls. Some things have been out for...
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Loyalty
MEDITECH’s product may not be in our long-term plans because MEDITECH will not be further enhancing...
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Operations
MEDITECH has a lot of literature online for training.
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Product
The product is not bad; it is intuitive. But some of the code changes are slow.
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Relationship, Operations
MEDITECH keeps their promises, but getting them to do that requires a hard push sometimes. The...
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Product, Value
I would not buy the system again because it is a bit outdated for the technology that we have now,...
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Operations, Product
MEDITECH has some upgrades every now and then, but they aren't earth-shattering. The upgrades are...
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Product
The system doesn’t really have integration into some of our other platforms. The system just does...
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Operations, Product
The system is pretty self-explanatory, so there is not really much of a learning curve.
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Relationship
MEDITECH’s support people are always very responsive. We can put in tickets or cases and hear back...
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Relationship
I don't see much communication from MEDITECH about any kind of potential problems. We have to figure...
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Value
The system is pretty basic, and I feel like we pay a pretty fair price for it.
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Loyalty, Operations, Product
I think that there are some updates coming for the system, but I don't know what kind of updates...
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Loyalty
The system's ease of use is low, especially for anybody born after 1990. We have been stagnant for...
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Product
MEDITECH meets the needs of our hospital. The biggest win is that MEDITECH technology serves as our...
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Operations, Product
MEDITECH's training has become poor. Their system isn't interoperable, and it doesn't solve some of...
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Relationship
MEDITECH's executive involvement is pretty much nonexistent, but that might just be because my role...
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Loyalty, Operations
We have learned things along the way, and if I could go back, I would make sure that we were...
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Operations
We need a bit more ongoing training. I think about different ways of doing things, but we don't know...
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Product
I wish it were easier to pull data. The data is in the system, but it is hard to get the data back out....
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