Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations, Product
I like the ease of use of the Plum 360. We are integrating Epic so that our systems can talk to each...
Login or Create an Account to see details.
Product
Our Plum 360 pumps seem to be very stable as long as we can get nurses to plug them into the wall...
Login or Create an Account to see details.
Product
I like the pumps. They are working as advertised. The way they work is very old school because ICU...
Login or Create an Account to see details.
Product
I wish we could add a pump module to the brain mechanism of the Plum 360. I really like that ability...
Login or Create an Account to see details.
Product
I think that we bought the Plum 360 pumps with the intention of being able to do automatic EMR...
Login or Create an Account to see details.
Culture, Product
I am a little on the fence about whether I would buy the Plum 360 pumps again. I probably would not....
Login or Create an Account to see details.
Relationship
With ICU Medical, it is hard to find who to reach out to. We can’t even figure out who we are...
Login or Create an Account to see details.
Loyalty
With the Plum 360 pumps, I have had some weird stuff recently, so my overall satisfaction will...
Login or Create an Account to see details.
Product
The good thing about the Plum 360 pumps is most of the nurses do really well with them. The Plum 360...
Login or Create an Account to see details.
Loyalty
For the Plum 360 pump, I am pretty torn on whether I would buy it again. In terms of contracting,...
Login or Create an Account to see details.
Operations, Product
For the Plum 360 pump, we haven't had any training that I know of. I haven't had contact with...
Login or Create an Account to see details.
Loyalty, Product
The Plum 360 has an open recall, so I will have to see the functionality once the recall is...
Login or Create an Account to see details.
Operations
When the vendor came to do training, I was highly satisfied. Fortunately, we haven't needed the...
Login or Create an Account to see details.
Product
Our facility has continued to use the Plum 360 pumps, and we haven't had any issues. We rarely get...
Login or Create an Account to see details.
Product
On the back of the pump where ICU Medical has the controller for the audio level for the beep, there...
Login or Create an Account to see details.
Product
The feedback from the nursing staff and the facility overall hasn't indicated that they would move...
Login or Create an Account to see details.
Loyalty, Product
The Plum 360 pump is pretty easy to use for the end user. We upgraded some of our pumps because the...
Login or Create an Account to see details.
Product
The pumps upgrade when they are turned on, and I wish that we had a better way of dealing with the...
Login or Create an Account to see details.
Value
ICU Medical charges for upgrades and things like that. They are probably a bit more keen to charge...
Login or Create an Account to see details.
Relationship, Operations
ICU Medical has done a pretty good job. It has been a while since we have done an upgrade, but at...
Login or Create an Account to see details.
Loyalty, Product
I don't know whether I would buy the pump again just because it is currently not well integrated,...
Login or Create an Account to see details.
Culture, Value
We are leasing the pumps, and our salesperson promised we wouldn't need to pay for repairs. However,...
Login or Create an Account to see details.
Relationship, Product
We used to have local IT support from the vendor, and we don't have that anymore. Since...
Login or Create an Account to see details.
Product
The pumps seem very reliable. The Plum 360 performs much better than another vendor's product.
Login or Create an Account to see details.
Product
Our biggest problem is losing the pumps. We need Wi-Fi trackers on them, and then alarms to go off...
Login or Create an Account to see details.
Loyalty, Product
We would choose ICU Medical’s pumps over other pumps in the market right now because the ICU Medical...
Login or Create an Account to see details.
Relationship
We have very good support from ICU Medical. We had an issue to work out, and one of their executives...
Login or Create an Account to see details.
Loyalty, Product
So far, we are happy with the Plum 360 pumps, and I don't think we are going to replace anything....
Login or Create an Account to see details.
Product
A suggestion for improvement is to make the pumps a little easier to configure and connect to the...
Login or Create an Account to see details.
Relationship, Product
We had an issue a while ago where our certificates expired and no one from ICU Medical reached out...
Login or Create an Account to see details.
Relationship
We have great executive relationships with ICU Medical. The training, proactivity, and timeliness of...
Login or Create an Account to see details.
Loyalty
When we update our pump fleet, we will probably choose either Baxter or ICU Medical. We would...
Login or Create an Account to see details.
Relationship, Value
Our relationship with the vendor has been pretty good, but they are very tight regarding what we can...
Login or Create an Account to see details.
Loyalty
We will be getting EMR-pump integration in the future. And regarding the drug library, we have...
Login or Create an Account to see details.
Product
The pumps have an integral timer. After the battery gets run down the third time, the window will...
Login or Create an Account to see details.
Relationship
ICU Medical has a good user group meeting, and if I am available, I will listen in. It is more...
Login or Create an Account to see details.
Operations
The vendor needs to improve their service training for the in-house staff. I would like to see them...
Login or Create an Account to see details.
Operations
ICU Medical had a local trainer here, and I know they worked very hard to come in on weekends,...
Login or Create an Account to see details.
Value
The Plum 360 pumps are fine, but they are expensive.
Login or Create an Account to see details.
Loyalty, Product
The Plum 360 pump is our health system’s primary large volume pump, but we have dedicated units that...
Login or Create an Account to see details.
Product
We have had a lot of reliability issues around the Plum 360 pumps. We have had a lot of alarm issues...
Login or Create an Account to see details.
Product
The Plum 360 pumps are preferred by one team in our health system. They like some of the hazardous...
Login or Create an Account to see details.
Loyalty, Value
We chose the ICU Medical pumps because they were less expensive than the more expensive pumps and...
Login or Create an Account to see details.
Relationship, Product
In the past when we worked with ICU Medical, they used to provide us with a report we used, but the...
Login or Create an Account to see details.
Product
We have had a few issues with the batteries in the Plum 360 pumps. Also, when having to use the...
Login or Create an Account to see details.
Operations
The initial training with the Plum 360 pumps was great, but we haven’t had any ongoing training, and...
Login or Create an Account to see details.
Product
ICU Medical does things really well as far as ease of use for the nurses goes. The nurses don't even...
Login or Create an Account to see details.
Relationship
The vendor’s customer success team is always responsive when we ask questions. I can send the vendor...
Login or Create an Account to see details.
Loyalty, Product
We have found that the Plum 360 will not work in the same connector as our other pumps. The Plum 360...
Login or Create an Account to see details.
Relationship, Operations
We have been working with ICU Medical for probably a couple of years now. When we first started...
Login or Create an Account to see details.
Operations
The actual implementation of the Plum 360 went well. I don't think we had any problems using the...
Login or Create an Account to see details.
Relationship, Product
ICU Medical is a good company. They always try to stand by their product. Their resources and the...
Login or Create an Account to see details.
Relationship, Product
We have been working on interoperability with the Plum 360 and our EHR for a while, but we have had...
Login or Create an Account to see details.
Relationship, Operations
ICU Medical actually came out to our sites to help us with a software upgrade we required for going...
Login or Create an Account to see details.
Culture, Product
The vendor is doing what they said they were going to do, but the system is clunky. We have to use...
Login or Create an Account to see details.
Relationship, Product
The Plum 360 is still fairly new, so the pumps haven't gotten a lot of abuse yet from the nurses....
Login or Create an Account to see details.
Product
With the Plum 360 in terms of seeing the number of repairs coming down, there are not all that many...
Login or Create an Account to see details.
Product
In the beginning with the Plum 360, we didn't realize that the pumps needed to be plugged in...
Login or Create an Account to see details.
Product
The Plum 360 has been okay. As far as pumps go, ICU Medical is in a better place than some of their...
Login or Create an Account to see details.
Operations
ICU Medical’s training is fine. Our facility that recently got training from the vendor was very happy....
Login or Create an Account to see details.
Loyalty, Relationship
I work with ICU Medical. I talk with them frequently. I know what the outcomes are. ICU Medical is...
Login or Create an Account to see details.
Product
I would recommend the pumps. I think the Plum 360 is good. The problem is that all the other vendors...
Login or Create an Account to see details.
Relationship
It is hard to rate proactivity because we haven’t had the Plum 360 pumps for very long. I'm not...
Login or Create an Account to see details.
Culture, Relationship
Our experience with ICU Medical has not always been positive on both the sales side and the service...
Login or Create an Account to see details.
Relationship
The techs that handle the Plum 360 pumps and come to us for any clinical or technical issues are the...
Login or Create an Account to see details.
Value
There were costs associated with the Plum 360 that we weren’t aware were going to be costs. We asked...
Login or Create an Account to see details.
Product
We like the ease of programming the Plum 360. The message bar gives directives that make the process...
Login or Create an Account to see details.
Loyalty, Product
We haven't upgraded the system since we got the pumps, and the problem is that we are missing out on...
Login or Create an Account to see details.
Relationship, Product
We know new things are out there, but we haven't gotten them. That is terrible because we don't...
Login or Create an Account to see details.
Relationship
The people that I have worked with at ICU Medical are super nice, but I'm having problems with...
Login or Create an Account to see details.
Culture, Loyalty
What we currently have is working exactly as ICU Medical said it would. I'm anxious to get the new...
Login or Create an Account to see details.
Loyalty, Product
ICU Medical says that the pumps are set up to integrate, but that our computer system is not there...
Login or Create an Account to see details.
Relationship, Product
I'm not sure what is happening, but when new versions or updates are available, we are not notified....
Login or Create an Account to see details.
Product
We started inquiring about whether we could give a bolus dose from ICU Medical's pumps. That was one...
Login or Create an Account to see details.
Operations
I'm having a really hard time keeping the project on track. I have to keep asking when ICU Medical...
Login or Create an Account to see details.
Product
From the standpoint of maintaining the drug library and everything, the Plum 360 pumps are pretty...
Login or Create an Account to see details.
Loyalty
I would suggest to anyone thinking of going with ICU Medical to get the new features implemented,...
Login or Create an Account to see details.
Operations
We haven't really had any training since we had the original implementation with ICU Medical. They...
Login or Create an Account to see details.
Product
The one thing we are a little surprised by is that the Plum 360 pumps can't handle as much as our...
Login or Create an Account to see details.
Loyalty, Product
Now that ICU Medical and Smiths Medical have merged, we are hoping that they will streamline things...
Login or Create an Account to see details.
Product
The Plum 360 application server, ICU Medical MedNet, tracks things using the wireless LAN access...
Login or Create an Account to see details.
Product, Value
Purchasing the Plum 360 pumps was a choice driven by our nursing leadership, and they are pretty...
Login or Create an Account to see details.
Relationship, Product
ICU Medical notified us when they were aware of some of our certificates that were going to expire....
Login or Create an Account to see details.
Product
Everybody is frustrated with the Plum 360 pumps and has been ever since the beginning. We wish we...
Login or Create an Account to see details.
Product
Things don’t improve with prolonged use of the pumps. Some things in life just take a while to get...
Login or Create an Account to see details.
Product, Value
I would absolutely not buy the pumps again. I have been clear on that with my administration. Before...
Login or Create an Account to see details.
Product
The pumps are too big, heavy, and cumbersome to use. There are much more user-friendly pumps out...
Login or Create an Account to see details.
Culture, Product
When we were trying to sell the Plum 360 pump to the nursing staff, the vendor told us it had an A...
Login or Create an Account to see details.
Product
The Plum 360 integrates with our EMR, so that is nice. That is not something we had with our...
Login or Create an Account to see details.
Product
We would tell friends or peers that if they absolutely have to have something, then ICU Medical's...
Login or Create an Account to see details.
Loyalty
I highly recommend ICU Medical and am happy to provide a reference to help others make really...
Login or Create an Account to see details.
Relationship, Product
I usually get a phone call from ICU Medical before something happens. We like getting the...
Login or Create an Account to see details.
Operations, Product
Plum 360 has been very reliable, but a lot of clinicians blame the product because they may be using...
Login or Create an Account to see details.
Product, Value
There are some nuances that could be improved upon, but the Plum 360 pump really does meet our...
Login or Create an Account to see details.
Operations
The implementation for the Plum 360 pump was great, and we have basically already built all the...
Login or Create an Account to see details.
Product
Everything ICU Medical said we would experience with the Plum 360 pump and interoperability was spot...
Login or Create an Account to see details.
Relationship, Product
ICU Medical has a really cool structure called a user group, which is a collective group of...
Login or Create an Account to see details.
Culture, Relationship
The optimization support from ICU Medical is a trifecta that involves working with our EMR vendor...
Login or Create an Account to see details.
Relationship
I got a personal phone call from an executive at ICU Medical regarding a new product release. ICU...
Login or Create an Account to see details.
Relationship
The vendor gives us quarterly reports, but sometimes when we ask questions, we get fielded to other...
Login or Create an Account to see details.
Operations, Product
One of our upgrades from ICU Medical involved a lot of back-and-forth. We had everything set for the...
Login or Create an Account to see details.
Product
The Plum 360 pumps don't really have any higher or newer technology.
Login or Create an Account to see details.
Operations, Product
The Plum 360 updates are pretty straightforward now that we have been doing them for a while....
Login or Create an Account to see details.
Product
ICU Medical doesn't necessarily have a vision. They sell a product, but I struggle with some of the...
Login or Create an Account to see details.
Product
The Plum 360 pump's strength is the lack of a gravity component, so the pump can be at any height....
Login or Create an Account to see details.
Product
The Plum 360 pump's weakness is the display. People compare it to an old Game Boy. Nurses hate the...
Login or Create an Account to see details.
Relationship
We have asked the vendor for a lot of things and have always been told that things are going to the...
Login or Create an Account to see details.
Relationship, Value
All we get are canned reports from ICU Medical. We don't get the level of service that we had with...
Login or Create an Account to see details.
Relationship
ICU Medical has responsive people, but their ticketing system is not responsive. If I put a ticket...
Login or Create an Account to see details.
Product
What the Plum 360 does well is it infuses accurately and is easy to use. It has an easy-to-read...
Login or Create an Account to see details.
Product
There are some design things that could be improved in the product. The decimal and zero keys are...
Login or Create an Account to see details.
Product
Our automatic programming rate isn't that high. It is hard to say exactly what all the factors are....
Login or Create an Account to see details.
Relationship
The vendor’s communication is good. We have specific people we can communicate with. The vendor...
Login or Create an Account to see details.
Product
There are some things about the pumps that the nurses aren't completely happy with, but I don't know...
Login or Create an Account to see details.
Relationship, Operations
We had really good responsiveness from the vendor during the implementation, but after we...
Login or Create an Account to see details.
Relationship, Operations
ICU Medical came in when we got the new pumps. The vendor brought a clinical person on-site for the...
Login or Create an Account to see details.
Relationship
We have had some technical issues with connectivity, and the vendor has been very responsive and...
Login or Create an Account to see details.
Product
I have seen improvements with the pumps in our medical-surgery area where they are utilized mainly...
Login or Create an Account to see details.
Product
We have had some ups and downs in terms of getting nurses to use the functionality of the Plum 360...
Login or Create an Account to see details.
Relationship, Product
One thing that ICU Medical could do to improve is to not have a middleman and work directly with our...
Login or Create an Account to see details.
Product
The advice I would give other customers using the Plum 360 is to keep it simple. The more complex we...
Login or Create an Account to see details.
Product, Value
The Plum 360 helped us with multiple drug delivery and with the saline shortage. It conserves saline...
Login or Create an Account to see details.
Product
The biggest thing the Plum pump brings to the market, and has for years, is its dual infusion...
Login or Create an Account to see details.
Operations
The downfall of the Plum 360 is the learning curve. However, when the vendor trained us, they...
Login or Create an Account to see details.
Product
The Plum 360 is more complex than the pumps we used previously, but that is because the Plum 360 has...
Login or Create an Account to see details.
Operations
We were able to watch an educational video on the Plum 360 that went through everything. We were...
Login or Create an Account to see details.
Product, Value
I have heard positive feedback about the Plum 360 pumps, but when we first went live at some sites,...
Login or Create an Account to see details.
Relationship
Whenever I have emailed ICU Medical, they have been pretty receptive. Not all our sites are live yet...
Login or Create an Account to see details.
Loyalty, Product
Things are going well with the Plum 360. Most of the nurses seem to like it. We are implementing...
Login or Create an Account to see details.
Operations
When we first went live, there was tons of training, and ICU Medical had sample pumps. Since then,...
Login or Create an Account to see details.
Relationship
We haven't really needed to interact with the support team, and I suppose that is a good thing, but...
Login or Create an Account to see details.
Product
The biggest draw with ICU Medical’s Plum 360 pump is that the product offers a lot of programming...
Login or Create an Account to see details.
Loyalty
I don't know that there is any new technology we need right now from ICU Medical, but moving...
Login or Create an Account to see details.
Relationship, Product
There are very few failures of the Plum 360 pumps; they are very dependable. If we do have an issue,...
Login or Create an Account to see details.
Loyalty
I surely hope this product is not part of our long-term plans. Our job is already hard, and the...
Login or Create an Account to see details.
Product
The pharmacy people may love the pumps because they can update the library, push out all the...
Login or Create an Account to see details.
Culture
The presentation of the pumps was a little misleading. The expectations that were set were done by...
Login or Create an Account to see details.
Relationship, Product
We had lists of problems with the product for the longest time, and the list fell on deaf ears. We...
Login or Create an Account to see details.
Product
The Plum 360 pumps are not IV pumps, at least not for procedural areas or emergencies. I can go on...
Login or Create an Account to see details.
Product
The pumps are very prehistoric and lackluster. They are old and slow. It feels like we went back 10...
Login or Create an Account to see details.
Product, Value
The pumps are difficult to work on, and the batteries constantly need to be replaced. If the pumps...
Login or Create an Account to see details.
Operations
The training may have been presented better than the pumps were. It doesn't matter how well a vendor...
Login or Create an Account to see details.
Relationship, Product
I haven't spoken with the vendor in a long time. If they were really concerned about our concerns,...
Login or Create an Account to see details.
Product, Value
The pumps cause a whole lot of headaches for the staff. In an emergency situation, the pumps don't...
Login or Create an Account to see details.
Relationship, Operations
We have a very good support system from both our EMR vendor and ICU Medical. The vendor is very...
Login or Create an Account to see details.
Product
Overall, the nurses don't like the product as well as the product we had previously. Some of the...
Login or Create an Account to see details.
Relationship
ICU Medical’s support is responsive, but it lacks quality. The vendor is keeping us engaged, and...
Login or Create an Account to see details.
Relationship
ICU Medical is certainly responsive in terms of customer service. They respond quickly to requests...
Login or Create an Account to see details.
Relationship, Product
From a technical perspective, things with the Plum 360 have been a little bumpy. I have been working...
Login or Create an Account to see details.
Product
There are some pumps we have to clear bubbles from, and there are issues with the quality of the infusions....
Login or Create an Account to see details.
Culture
ICU Medical doesn’t always keep timelines, and they were not up front in the sales process about the...
Login or Create an Account to see details.
Product
The product doesn’t work as promoted in terms of error tracking and resolution. Once we dug into...
Login or Create an Account to see details.
Relationship, Product
I like the partnership ICU Medical has with Epic. That also eased some of the burden of change...
Login or Create an Account to see details.
Relationship, Operations
When we transitioned to ICU Medical, they did a great job of bringing their clinical resources to...
Login or Create an Account to see details.
Relationship
We have talked to the team that is assigned to us from ICU Medical, and they are aware that they are...
Login or Create an Account to see details.
Loyalty, Operations, Product
If we were to do things all over again with ICU Medical, I would really wish we had better guidance...
Login or Create an Account to see details.
Culture, Relationship, Value
I haven't known the vendor to break any promises, and they have worked with us on pricing and things...
Login or Create an Account to see details.
Relationship
We have had to reengage the contractors on the vendor side to ensure we had a dedicated resource....
Login or Create an Account to see details.
Product
The large-volume pumps are manually programmed at the bedsides. There have been no issues with the...
Login or Create an Account to see details.
Product
ICU Medical’s pumps are cloud based. The hardest part is making sure the pumps get updated, but that...
Login or Create an Account to see details.
Product
There are issues with the Plum 360's pumps, but overall, the pumps are very successful.
Login or Create an Account to see details.
​
Utilization Filters
Featured Reports
Preferences