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User Commentary
Product
The things that I like the most about GetWell Loop are its educational content and its communication...
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Product
We would like to be able to document patients' abilities before and after surgery. We can do that by...
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Product
I think that it would be an absolute plus for cancer patients to have a platform like GetWell Loop...
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Relationship
Get Well seems to stay up-to-date, and they are willing to make changes when we need them to....
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Product
One of GetWell Loop’s biggest strengths is that it gives office staff the ability to communicate...
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Product
Get Well could make it easier to see what the patient is seeing. There is a patient history function...
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Loyalty, Relationship
Get Well has been pretty responsive for the most part. They have a nice, very well-informed team...
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Relationship, Product
Get Well understands where they exist in the ecosystem, and they understand the guardrails that they...
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Product
The vendor could have more robust integration points with our EHR and improve how the system is...
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Relationship
When they can, Get Well will come on-site. That is great, but they definitely ensure they set up...
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Relationship
If someone wants an extraordinarily solid team that will support the individual organization's needs...
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Value
Get Well is one of the very few vendors that keeps all their promises. They set expectations, and...
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Product
The only complaint I have about GetWell Loop is that we don’t want to navigate to different windows,...
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Relationship, Operations
The people at Get Well are excellent communicators and are very adaptable. The system has a lot of...
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Product, Value
With ease of use, Get Well has done a good job. GetWell Loop is integrated with our EHR system....
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Product
We need different languages. GetWell Loop has a bit of Spanish, but that is it. We have a very...
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Loyalty, Relationship, Value
The vendor has an opportunity to drive tangible outcomes, but we are working with Get Well to find...
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Product
We would like a decrease in phone calls to the facility. One of the major benefits of the program is...
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Relationship, Product
Patients love the photo feature and the ability to send in questions as they arise and get real-time...
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Product
The interactive feature with the patients is working well.
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Product
If patients answered a check-in question that flagged an alert on our end, it would be helpful if...
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Operations
Our transition with Get Well has gone remarkably well. Rather than trying to force us to use their...
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Relationship, Product
Get Well has impressed me as a vendor. In our previous use of them, we were not satisfied with them,...
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Operations
We haven't had to do a lot of ongoing training. With the training we have received, the vendor has...
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Relationship
The vendor is very responsive. If they can do something, they will do it.
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Relationship, Operations, Product
When our end users tell us that they have issues with the system, those issues are usually because...
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Operations, Product
The system's integration with our EHR has been a nice feature, and the system was easy to implement....
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Relationship, Product
I like that we can modify the system and add things to it easily. The vendor is very quick to...
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Relationship, Value
The vendor is super responsive, and they are eager to participate in newer and more innovative ways...
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Relationship, Product, Value
The vendor has been very responsive, and they are willing to work with us on enhancing the data that...
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Product, Value
GetWell Loop is pretty easy for the patient to use. If a peer asked me about the product, I would...
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Product
The product is wonderful. Our patients rave about it. They feel so supported with all the...
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Relationship, Product
GetWell Loop has been a wonderful addition to our practice, and I wanted to share our experience...
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Value
Patients feel well supported by our staff since we can respond to their needs right away, and the...
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Relationship, Product
The system could have easier-to-see IT support contact information for elderly patients. It is hard...
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Loyalty, Product
We really appreciate the efforts that Get Well has made to do some integration within our EHR, but...
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Operations
Every time we have an implementation, the Get Well team is on it. The process is so smooth, and the...
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Product
We have been asking Get Well for some optimizations for a few years, and those optimizations still...
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Operations
If there is an issue that comes up, we are never told by Get Well that it is something they can’t...
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Product
The digital care landscape is ever changing and evolving. There probably isn't a week that goes by...
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Loyalty
We are building an additional facility. Once that opens, we will switch to a new vendor's system. I...
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Product, Value
GetWell Loop is pretty simple. Our patients love it. The system is definitely not out of sight and...
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Product
There was a huge compatibility issue with the system when we first started with it. Even now, we...
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Relationship, Operations
The vendor's support people are always great, especially during implementations. They spoke to us...
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Operations
We have had to change a lot of things due to the COVID-19 pandemic, so our ongoing training may be...
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Product
The fact that patients can skip answering questions in the system is a little annoying. The whole...
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Product
This is trivial, but when we are on a patient's main screen in the system and we go to respond to a...
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Relationship
I went to one of the vendor's conferences. Get Well is an incredible company. They are really...
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Relationship
Get Well’s tech people are very knowledgeable and can quickly navigate through and implement changes....
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Product
Get Well’s intent and content are very good, but I think that a crucial piece of the pie is...
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Product
GetWell Loop is easy. I literally just have an application on my desktop that I click, and I can see...
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Product
GetWell Loop is very user friendly on both sides as far as the facility and the patient go, but...
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Loyalty, Product
I think Get Well is redesigning GetWell Loop with GetWell Navigate. I intend on using one of the...
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Relationship, Value
Get Well's products are very expensive investments. The vendor has worked with us and developed a...
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Product
GetWell Loop is very easy to get access to. It is a super easy program to use. I have easy access on...
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Product, Value
A silly thing that has changed is the process for putting the patient's birthdate in. We have to...
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Product, Value
GetWell Loop is a really functional tool for a patient liaison to communicate easily with a patient...
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Product
We use GetWell Loop a lot for medication things because we use it for postop patients. In the...
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Product, Value
This tool has caught postop infections early; it has caught other high-risk patients early. It is...
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Product, Value
GetWell Loop has been really helpful for patient care and patient satisfaction. We have found a lot...
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Operations
There has not been a whole lot of training, but GetWell Loop is a fairly easy program to use, so I...
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Relationship
The vendor has been great to work with. An executive from Get Well has reached out to me a couple of...
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Product
The vendor has made the product as easy as it can be for patients. We text patients the link. The...
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Loyalty
If someone told me we wouldn’t be using GetWell Loop in three or four years, I wouldn’t be...
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Relationship, Operations
The vendor has absolutely impressive people who know the product well and help us to train our...
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Loyalty, Product
Get Well has been a little slow with innovation, but Get Well is integrating a number of their...
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Value
Just like with all vendors, we wish that we could get more for less with Get Well, but they do not...
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Loyalty, Product
The big issue with GetWell Loop is getting our people to adopt it. Get Well has things to help us...
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