Remote Patient Observation Commentary
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Product
Our EHR is not integrated with the Remote Patient Observation solution. Collette Health uses a third...
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Relationship, Product
We do have some downtime and unforeseen things that come up with the Remote Patient Observation...
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Product, Value
Like everyone else, we are experiencing staffing issues with both nursing staff and ancillary staff....
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Culture, Relationship, Value
We have an account representative from Collette Health, we have had site visits from a couple of...
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Relationship, Product
Collette Health has definitely tried to focus on the analytics portion of the Remote Patient...
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Loyalty, Value
We are replacing the Remote Patient Observation solution because if we are already going to pay for...
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Product
The Remote Patient Observation tool has sitter detection that is integrated into the software to...
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Relationship
Collette Health fulfills their promises, but the time frame for that happening is really up for...
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Product
One of the most liked features of the platform is that it is a little more personal than just having...
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Product
Collette Health has improved the software system and the interface of Remote Patient Observation and...
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Relationship
Collette Health is good. When we call their help center, they usually resolve our problems. We try...
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Relationship, Product
One of the bigger concerns is communication when we are trying to get help in a room when we need...
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Product
We do catch a lot of things with Remote Patient Observation in terms of falls and safety issues that...
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Operations, Product
Some people are better at using the system than others, but most people seem to catch on to the...
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Product
There is always room for improvement. The camera with the product sometimes goes in and out or is...
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Product, Value
The product takes somebody off our floor. We lost a staff member to the product. We didn't gain one....
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Product
The product is easy to use. Users wear a headset, and they can talk to the patients, click back and...
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Relationship
I like that I can reach out to Collette Health when I am having issues. They are staffed, and we...
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Product, Value
Remote Patient Observation has cut down on the number of one-to-one sitters that we need, and that...
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Product
The one thing that consistently comes across the board for the AI features in Remote Patient...
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Relationship, Operations
Collette Health explained things very well in a one-on-one meeting before an upgrade. They were very...
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Relationship, Operations
Collette Health is very responsive to our needs. They try hard to listen to us and accommodate our...
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Relationship, Product, Value
I recommend Remote Patient Observation because I think it is a good investment. There are a few...
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Relationship, Operations, Product
Using the software takes a bit of time, just like with anything else, because there is a lot to...
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Product
We would love to see a technical person from the vendor come to us, ask about hardware, and make...
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Product
MedSitter Remote Patient Observation is a little fragile in a hospital environment. The vendor is...
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Relationship
When it comes to downtime, Collette Health is great about letting us know, sending posters, and...
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Relationship
The vendor's representatives are great at coming out and campaigning, getting things going, and...
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Relationship
We had a lot of technology issues that the vendor was not resolving quickly. There ended up being a...
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Operations
MedSitter needs to deliver more training on how to obtain buy-in from the frontline people so that...
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Relationship, Value
MedSitter needs to really work on being more proactive, and they need to also work on their customer...
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Product
The only disappointing thing about MedSitter Remote Patient Observation is that I expected a bit...
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Value
Labor costs were a big driving factor in getting MedSitter Remote Patient Observation. If we have 10...
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Product
The MedSitter Remote Patient Observation tool has a monitor with our face on it as we are talking to...
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Relationship
The support from Collette Health has been very good. They do patches and upgrades regularly, and...
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Operations
We took the observer and the instructions for how to use the machine and we laminated those and...
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Product, Value
The product has had a high positive impact on our staffing shortages because of the decrease in...
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Relationship
Every time we call MedSitter and need something, the person we get ahold of or the person we are...
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Relationship
The vendor’s greatest strength is their people. The reps and the service people stay in connection...
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Operations
The product was such an easy thing to implement and teach the staff and the patients. At first they...
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Loyalty, Value
There were two systems we compared and the cost and ease of use of MedSitter Remote Patient...
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Product
I can't really think of any opportunities for improvement. Everything we've needed, MedSitter has...
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Value
The solution’s long-term viability is really good because the way that it solves the issue for...
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Relationship
MedSitter is very good with updates and very clear about what they are going to support. The vendor...
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Relationship
I have only had to use the teams for phone or web support a couple of times. The first time I went...
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Relationship
MedSitter sends notices out weeks in advance to give us plenty of time to come up with backup plans....
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Product, Value
We have seen a significant decrease in falls thanks to MedSitter Remote Patient Observation. We are...
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Relationship
MedSitter's support team responds to us very well, and the people are very timely.
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Value
Sometimes, the economic cost of the system becomes prohibitive. It would probably be good to do...
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Loyalty
The COVID-19 pandemic taught us that there will be a great need for this product. I think that its...
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Product
We have been using the solution, but we haven't really been focusing a lot on our data from it. The...
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Operations
To be successful with the product, users need to get their policies and training up-to-date early....
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Culture, Product
At first, we couldn't see the system working very well because of its Wi-Fi problems. We had some...
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Operations, Product
At first, it wasn't easy to bring the system to the table for users, but once people were able to...
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Operations
The start of our implementation was great, and so was MedSitter's whole team. Our implementation...
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Relationship, Operations
When we have an upgrade go bumpy, I am the one circling back with MedSitter, and I feel like it...
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Product, Value
The outcome we have seen with MedSitter's product is our data and analysis program because the...
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Operations
MedSitter does wonderful at training. They send tools, resources, and videos. I have regular calls...
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Product
We are trying to figure out if some information systems engineering and technical stuff is due to...
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Product
My group uses the most current upgrade a little differently than intended. Things are very...
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Product
MedSitter's product is run by the internet, and sometimes if the internet is acting up, the monitors...
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Relationship
The ongoing phone and web support from MedSitter is very good. The vendor is very supportive and...
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Product, Value
We have seen fewer falls from using MedSitter Remote Patient Observation. The system has also had an...
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Value
MedSitter's system has reduced our use of one-to-one sitters and direct patient supervision...
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Loyalty
We selected MedSitter's system because of its ROI. MedSitter provided translation and communication...
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Operations
My advice to others who want to use the system is to have a plan for initial education and to...
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Operations
MedSitter's implementation process was phenomenal. They were very communicative and helpful when we...
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Operations
MedSitter could work on their system's user access, like obtaining new user access and keeping their...
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Value
The product has helped reduce falls for patients, assist with patients that are a reduction in...
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Product
The product's strengths are the audiovisual capabilities and the communication aspect. The system is...
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Product
Data analysis and reporting are absolutely areas of improvement. The vendor has to clean those...
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Product
It would be nice if we could use the product in other settings, but the product has to be safe.
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Operations
After the implementation, we had regular calls. But now, we don’t have anything scheduled, and we...
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Loyalty, Value
We are not using the product to its full capacity, so we are not really seeing a full return yet.
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Loyalty
One of the reasons we chose the product was that we don't have to be tech savvy to use it. Another...
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Product, Value
We are not documenting things in the platform, and that is how the product is intended to be used....
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Product
We can use AI in the product to set up alerts or alarms with motion sensitivity. The AI is really...
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Product
We would like to see more machine learning and AI in the product. We have some patients for days,...
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Relationship
I have interacted with MedSitter's executives. If I have to, I can reach out to the executives.
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Operations
The training for the product was there, but at the same time, the vendor was going through a major...
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Operations
There was one thing we wanted to deploy with the product, but that thing was a disappointment. It...
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Relationship, Operations
To be successful with MedSitter, communication is always key. The technical communication from the...
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Relationship
One of MedSitter’s strengths is their support model; the vendor's support team is on the ball and on...
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